[GH-ISSUE #1323] Agent settings policy's for workstations and Servers #825

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opened 2026-03-02 02:19:17 +03:00 by kerem · 6 comments
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Originally created by @mvthul on GitHub (Oct 21, 2022).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1323

Would like to see a option/policy to setup default general settings for agent.

Example workstation agent settings policy

  • Customize Mark an agent as offline if it has not checked in after custom 2 minutes
  • Customize Mark an agent as overdue if it has not checked in after custom 5 minutes
  • Run checks every custom 60 seconds.
    - Disable check get overdue email alerts
  • Enable Get overdue dashboard alerts
  • Disable get overdue sms alerts

Example server agent settings policy

  • Customize Mark an agent as offline if it has not checked in after custom 2 minutes
  • Customize Mark an agent as overdue if it has not checked in after custom 5 minutes
  • Run checks every custom 60 seconds.
    - Enable check get overdue email alerts
  • Enable Get overdue dashboard alerts
  • Enable get overdue sms alerts
Originally created by @mvthul on GitHub (Oct 21, 2022). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1323 Would like to see a option/policy to setup default general settings for agent. Example workstation agent settings policy - Customize Mark an agent as offline if it has not checked in after custom 2 minutes - Customize Mark an agent as overdue if it has not checked in after custom 5 minutes - Run checks every custom 60 seconds. **- Disable check get overdue email alerts** - Enable Get overdue dashboard alerts - Disable get overdue sms alerts Example server agent settings policy - Customize Mark an agent as offline if it has not checked in after custom 2 minutes - Customize Mark an agent as overdue if it has not checked in after custom 5 minutes - Run checks every custom 60 seconds. **- Enable check get overdue email alerts** - Enable Get overdue dashboard alerts - Enable get overdue sms alerts
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@silversword411 commented on GitHub (Oct 21, 2022):

You're explaining what general policies are

2022-10-21_150748 - preferences

There's already another feature request about helping people or having a recommended template for new installs here. https://github.com/amidaware/tacticalrmm/issues/1247

Unless you have other information, I'll close this as dupe in 24hrs

<!-- gh-comment-id:1287341368 --> @silversword411 commented on GitHub (Oct 21, 2022): You're explaining what general policies are <img width="757" alt="2022-10-21_150748 - preferences" src="https://user-images.githubusercontent.com/13395348/197271352-8406fa46-7264-44f3-ab29-4190fa28cac3.png"> There's already another feature request about helping people or having a recommended template for new installs here. https://github.com/amidaware/tacticalrmm/issues/1247 Unless you have other information, I'll close this as dupe in 24hrs
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@mvthul commented on GitHub (Oct 22, 2022):

Hi @silversword411 i c but there is no policy or global setting to configure these settings. This can be done only manual now.
F2C1BB0F-5411-4004-B4AF-E93CFF4420CB

<!-- gh-comment-id:1287801250 --> @mvthul commented on GitHub (Oct 22, 2022): Hi @silversword411 i c but there is no policy or global setting to configure these settings. This can be done only manual now. ![F2C1BB0F-5411-4004-B4AF-E93CFF4420CB](https://user-images.githubusercontent.com/53946558/197343141-fd51922d-9bf7-462b-989a-7320bfe0130a.jpeg)
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@joeldeteves commented on GitHub (Nov 27, 2022):

It's possible to set the alert settings using an Alerts Template, however currently it does not appear to be possible to configure the default offline and overdue timeouts using a template.

I think that would be a useful feature @silversword411

<!-- gh-comment-id:1328312016 --> @joeldeteves commented on GitHub (Nov 27, 2022): It's possible to set the alert settings using an Alerts Template, however currently it does not appear to be possible to configure the default offline and overdue timeouts using a template. I think that would be a useful feature @silversword411
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@3gmgithub commented on GitHub (Jan 19, 2023):

I second this I just spent like 20 minutes looking where to set the global setting for this and could not find it...
This confirmed it is not available.

<!-- gh-comment-id:1396272548 --> @3gmgithub commented on GitHub (Jan 19, 2023): I second this I just spent like 20 minutes looking where to set the global setting for this and could not find it... This confirmed it is not available.
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@silversword411 commented on GitHub (Jan 20, 2023):

I completely misread your request, you want a policy for the times.

Pretty sure there's another request for this.

The problem as explained to me by wh1te is that these numbers are actually part of the postgres db schema, and read from there so you'd have to be able to change your DB schema defaults...on the fly which I think is a prpblem and lots of work. Hence the not done yet.

<!-- gh-comment-id:1397879597 --> @silversword411 commented on GitHub (Jan 20, 2023): I completely misread your request, you want a policy for the times. Pretty sure there's another request for this. The problem as explained to me by wh1te is that these numbers are actually part of the postgres db schema, and read from there so you'd have to be able to change your DB schema defaults...on the fly which I think is a prpblem and lots of work. Hence the not done yet.
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@maieredv-manuel commented on GitHub (Feb 10, 2026):

Is there any news about this topic?
Would be nice to change the timeouts for all Workstations / Servers at once ...

<!-- gh-comment-id:3878795741 --> @maieredv-manuel commented on GitHub (Feb 10, 2026): Is there any news about this topic? Would be nice to change the timeouts for all Workstations / Servers at once ...
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