[GH-ISSUE #2371] Problem while trying to download agents #3407

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opened 2026-03-14 07:16:59 +03:00 by kerem · 4 comments

kerem commented

2026-03-14 07:16:59 +03:00

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Originally created by @StefanRower on GitHub (Dec 11, 2025).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2371

I expirience an issue while deploying new agents on my TRMM innstallation.
When I try to acces the api subdomain to download direkt on client I see

"Something went wrong. Check debug error log for exact error message"

When I try do Add an agent and download directly after generating:

I run the debugscript but ether see no related prblem or cant interpret that

checklog.log

Do you have any hint for me?

Originally created by @StefanRower on GitHub (Dec 11, 2025). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2371 I expirience an issue while deploying new agents on my TRMM innstallation. When I try to acces the api subdomain to download direkt on client I see "Something went wrong. Check debug error log for exact error message" When I try do Add an agent and download directly after generating: <img width="583" height="81" alt="Image" src="https://github.com/user-attachments/assets/b7707256-b948-4b65-aecb-e755d6b2a2a7" /> I run the debugscript but ether see no related prblem or cant interpret that [checklog.log](https://github.com/user-attachments/files/24101699/checklog.log) Do you have any hint for me?

kerem closed this issue

2026-03-14 07:17:04 +03:00

kerem commented

2026-03-14 07:17:10 +03:00

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@silversword411 commented on GitHub (Dec 11, 2025):

I'm guessing you replaced your real domain with mydomain.tld?

Your cert is expired: Expiry Date: 2025-05-29 08:13:19+00:00 (VALID: 70 days)

I'm guessing you're probably doing another reverse proxy.

@silversword411 commented on GitHub (Dec 11, 2025): I'm guessing you replaced your real domain with mydomain.tld? Your cert is expired: Expiry Date: 2025-05-29 08:13:19+00:00 (VALID: 70 days) I'm guessing you're probably doing another reverse proxy.

kerem commented

2026-03-14 07:17:15 +03:00

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@StefanRower commented on GitHub (Dec 11, 2025):

Oh yeah, I replaced it of course. Like the IPs, too.
Oh I see the logfile is two times filled. One in March and one from today
Today the "Expiry Date" is: 2026-02-15 12:30:22+00:00 (VALID: 66 days)

Yes we use another Nginx here and when it could not get to the server from external networks I would says that is the answer.
But even in LAN I could not get the agents out of the TRMM.

@StefanRower commented on GitHub (Dec 11, 2025): Oh yeah, I replaced it of course. Like the IPs, too. Oh I see the logfile is two times filled. One in March and one from today Today the "Expiry Date" is: 2026-02-15 12:30:22+00:00 (VALID: 66 days) Yes we use another Nginx here and when it could not get to the server from external networks I would says that is the answer. But even in LAN I could not get the agents out of the TRMM.

kerem commented

2026-03-14 07:17:20 +03:00

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@StefanRower commented on GitHub (Dec 11, 2025):

I could open https://api.mydomain.tld and it says
"status: ok"

With aded "/clients/a5104534-db05-4fc4-b925-484d13d13c7f/deploy/" it says
"Something went wrong. Check debug error log for exact error message"

@StefanRower commented on GitHub (Dec 11, 2025): I could open https://api.mydomain.tld and it says "status: ok" With aded "/clients/a5104534-db05-4fc4-b925-484d13d13c7f/deploy/" it says "Something went wrong. Check debug error log for exact error message"

kerem commented

2026-03-14 07:17:25 +03:00

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@silversword411 commented on GitHub (Dec 11, 2025):

It's your DNS/network/proxy...you'll need to troubleshoot which.

@silversword411 commented on GitHub (Dec 11, 2025): It's your DNS/network/proxy...you'll need to troubleshoot which.