[GH-ISSUE #2178] Ability to change default agent offline or overdue timing #3294

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opened 2026-03-14 07:03:42 +03:00 by kerem · 2 comments

kerem commented

2026-03-14 07:03:42 +03:00

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Originally created by @TeamInfoGit on GitHub (Mar 26, 2025).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2178

Is there a way to Bulk edit or define default behavior for the timing to mark of Offline or Overdue agent ?

My problem is that i want to have an Alert that sends a Webhook to Zammad when an agent goes offline. However it seems that i only can have an alert on Overdue agent and not offline agent.

So to work around this issue, i wanted to lower the time that an agent is marked Overdue after being marked as Offline so that i quickly have a ticket created.

Any tips/ideas or even new feature would be great !

Originally created by @TeamInfoGit on GitHub (Mar 26, 2025). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2178 Is there a way to Bulk edit or define default behavior for the timing to mark of Offline or Overdue agent ? My problem is that i want to have an Alert that sends a Webhook to Zammad when an agent goes offline. However it seems that i only can have an alert on Overdue agent and not offline agent. So to work around this issue, i wanted to lower the time that an agent is marked Overdue after being marked as Offline so that i quickly have a ticket created. Any tips/ideas or even new feature would be great !

kerem closed this issue

2026-03-14 07:03:47 +03:00

kerem commented

2026-03-14 07:03:53 +03:00

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@wh1te909 commented on GitHub (Mar 26, 2025):

https://docs.tacticalrmm.com/management_cmds/#bulk-update-agent-offline-overdue-time

@wh1te909 commented on GitHub (Mar 26, 2025): https://docs.tacticalrmm.com/management_cmds/#bulk-update-agent-offline-overdue-time

kerem commented

2026-03-14 07:03:58 +03:00

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@TeamInfoGit commented on GitHub (Mar 27, 2025):

Amazing thank you very much

@TeamInfoGit commented on GitHub (Mar 27, 2025): Amazing thank you very much