[GH-ISSUE #2147] Connected button missing on new installed devices #3274

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opened 2026-03-14 07:01:30 +03:00 by kerem · 0 comments

kerem commented

2026-03-14 07:01:30 +03:00

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Originally created by @sohhn92 on GitHub (Feb 19, 2025).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2147

Server Info (please complete the following information):

OS: [e.g. Ubuntu 20.04, Debian 10]
Browser: [e.g. chrome, safari]
RMM Version (as shown in top left of web UI):

Installation Method:

Standard
Standard with --insecure flag at install
Docker

**Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.8.0
Agent OS: [e.g. Win 10 v2004, Server 2016]: Win11, 10

Describe the bug
A clear and concise description of what the bug is.
The agent is installed successfully and appeared in the web controller. However, once you're trying to take control, there isn't any connected button to click to connect in.

To Reproduce
Steps to reproduce the behavior:

Find the device
Click on 'Take control'
A new windows pop up
No button to click to connect in on the top left corner

Expected behavior
Should be 2 buttons: Connect and RDP Connect

Screenshots
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

Originally created by @sohhn92 on GitHub (Feb 19, 2025). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2147 **Server Info (please complete the following information):** - OS: [e.g. Ubuntu 20.04, Debian 10] - Browser: [e.g. chrome, safari] - RMM Version (as shown in top left of web UI): **Installation Method:** - [x] Standard - [ ] Standard with `--insecure` flag at install - [ ] Docker **Agent Info (please complete the following information): - Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.8.0 - Agent OS: [e.g. Win 10 v2004, Server 2016]: Win11, 10 **Describe the bug** A clear and concise description of what the bug is. The agent is installed successfully and appeared in the web controller. However, once you're trying to take control, there isn't any connected button to click to connect in. **To Reproduce** Steps to reproduce the behavior: 1. Find the device 2. Click on 'Take control' 3. A new windows pop up 4. No button to click to connect in on the top left corner **Expected behavior** Should be 2 buttons: Connect and RDP Connect **Screenshots** If applicable, add screenshots to help explain your problem. **Additional context** Add any other context about the problem here.