[GH-ISSUE #515] agent overdue after certificate renewal #325

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opened 2026-03-02 02:15:28 +03:00 by kerem · 7 comments
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Originally created by @mandelbrotmedia on GitHub (May 17, 2021).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/515

Server Info (please complete the following information):

  • OS: Ubuntu 20.04.2 LTS
  • Browser: CHROME
  • RMM Version (as shown in top left of web UI): v0.4.7

Installation Method:

  • [x ] Standard
  • Docker

Agent Info (please complete the following information):

  • Agent version (as shown in the 'Summary' tab of the agent from web UI): v1.4.4
  • Agent OS: win10

Describe the bug
last week the certificate runs out on may 12th / on may 13th i renewed it / after that all agents are in status "agent overdue"
i tried to reboot and agent recovery but it still says "agent overdue"

image

How can i get the agents back online?

Originally created by @mandelbrotmedia on GitHub (May 17, 2021). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/515 **Server Info (please complete the following information):** - OS: Ubuntu 20.04.2 LTS - Browser: CHROME - RMM Version (as shown in top left of web UI): v0.4.7 **Installation Method:** - [x ] Standard - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): v1.4.4 - Agent OS: win10 **Describe the bug** last week the certificate runs out on may 12th / on may 13th i renewed it / after that all agents are in status "agent overdue" i tried to reboot and agent recovery but it still says "agent overdue" ![image](https://user-images.githubusercontent.com/11631505/118491606-746b7280-b71f-11eb-973d-a406b1d16f8c.png) How can i get the agents back online?
kerem closed this issue 2026-03-02 02:15:28 +03:00
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@bradhawkins85 commented on GitHub (May 18, 2021):

You need to run the update script after renewing the certificate:
See the Keeping your Let's Encrypt certificate up to date section on https://wh1te909.github.io/tacticalrmm/update_server/
./update.sh --force

<!-- gh-comment-id:843012883 --> @bradhawkins85 commented on GitHub (May 18, 2021): You need to run the update script after renewing the certificate: See the Keeping your Let's Encrypt certificate up to date section on https://wh1te909.github.io/tacticalrmm/update_server/ ./update.sh --force
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@mandelbrotmedia commented on GitHub (May 18, 2021):

thanks for you reply.
After update i get this:

10 packages can be upgraded. Run 'apt list --upgradable' to see them. Nginx config changes required before continuing. Please check the v0.5.0 release notes on github for instructions, then re-run this script. https://github.com/wh1te909/tacticalrmm/releases/tag/v0.5.0 Aborting...

<!-- gh-comment-id:843017680 --> @mandelbrotmedia commented on GitHub (May 18, 2021): thanks for you reply. After update i get this: `10 packages can be upgraded. Run 'apt list --upgradable' to see them. Nginx config changes required before continuing. Please check the v0.5.0 release notes on github for instructions, then re-run this script. https://github.com/wh1te909/tacticalrmm/releases/tag/v0.5.0 Aborting... `
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@dinger1986 commented on GitHub (May 18, 2021):

You need to upgrade your RMM version and read the notes, its clear what needs done, however the jump from 0.4.7 to 0.6.10 might be to much and break things. You need to keep the RMM up to date!

How many agents do you have as it might be easier building from scratch again

<!-- gh-comment-id:843018754 --> @dinger1986 commented on GitHub (May 18, 2021): You need to upgrade your RMM version and read the notes, its clear what needs done, however the jump from 0.4.7 to 0.6.10 might be to much and break things. You need to keep the RMM up to date! How many agents do you have as it might be easier building from scratch again
Author
Owner

@mandelbrotmedia commented on GitHub (May 18, 2021):

for some reason i missed the part with editing rmm.conf as writen here: https://github.com/wh1te909/tacticalrmm/releases/tag/v0.5.0

i have 63 agents for now. i try to update but if it fails i reinstall it from scratch.

thanks for your help!

<!-- gh-comment-id:843063271 --> @mandelbrotmedia commented on GitHub (May 18, 2021): for some reason i missed the part with editing rmm.conf as writen here: https://github.com/wh1te909/tacticalrmm/releases/tag/v0.5.0 i have 63 agents for now. i try to update but if it fails i reinstall it from scratch. thanks for your help!
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@dinger1986 commented on GitHub (May 18, 2021):

see how it goesm you might be able to force an update through, especially if you have everything in place, you might need to upgrade the agents manually to 1.4.12

<!-- gh-comment-id:843064934 --> @dinger1986 commented on GitHub (May 18, 2021): see how it goesm you might be able to force an update through, especially if you have everything in place, you might need to upgrade the agents manually to 1.4.12
Author
Owner

@mandelbrotmedia commented on GitHub (May 18, 2021):

the update was successful:

image

the agents updated to v1.5.6

<!-- gh-comment-id:843069312 --> @mandelbrotmedia commented on GitHub (May 18, 2021): the update was successful: ![image](https://user-images.githubusercontent.com/11631505/118639356-1b134a00-b7d8-11eb-8e60-85255889b24c.png) the agents updated to v1.5.6
Author
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@dinger1986 commented on GitHub (May 18, 2021):

perfect!

<!-- gh-comment-id:843070505 --> @dinger1986 commented on GitHub (May 18, 2021): perfect!
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