[GH-ISSUE #2029] Tactical RMM on Terminal Server VM reports wrong user #3209

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opened 2026-03-14 06:52:22 +03:00 by kerem · 1 comment

kerem commented

2026-03-14 06:52:22 +03:00

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Originally created by @ethanbenj on GitHub (Oct 15, 2024).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2029

OS: [e.g. Ubuntu 20.04, Debian 10]
Browser: Debian 10
RMM Version (as shown in top left of web UI): 0.19.3

Installation Method:

[ X] Standard
Standard with --insecure flag at install
Docker

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.8.0
Agent OS: Windows Server 2022 Standard

Describe the bug
After installing Tactical RMM on a VM that hosts a Terminal Server for our employees to remote into, the user shown in the dashboard is one of the users logged into the TS instead of the admin account that the RMM agent was installed via.

To Reproduce
Steps to reproduce the behavior:
Install RMM agent on terminal server.

Expected behavior
The user should be the administrator account that it was installed via.

Originally created by @ethanbenj on GitHub (Oct 15, 2024). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2029 - OS: [e.g. Ubuntu 20.04, Debian 10] - Browser: Debian 10 - RMM Version (as shown in top left of web UI): 0.19.3 **Installation Method:** - [ X] Standard - [ ] Standard with `--insecure` flag at install - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.8.0 - Agent OS: Windows Server 2022 Standard **Describe the bug** After installing Tactical RMM on a VM that hosts a Terminal Server for our employees to remote into, the user shown in the dashboard is one of the users logged into the TS instead of the admin account that the RMM agent was installed via. **To Reproduce** Steps to reproduce the behavior: Install RMM agent on terminal server. **Expected behavior** The user should be the administrator account that it was installed via.

kerem closed this issue

2026-03-14 06:52:27 +03:00

kerem commented

2026-03-14 06:52:33 +03:00

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Owner

@wh1te909 commented on GitHub (Oct 15, 2024):

The logged in user function is really only designed for workstations or servers with only one user logged in at a time. In the case of a terminal server it will just return a random user.

@wh1te909 commented on GitHub (Oct 15, 2024): The logged in user function is really only designed for workstations or servers with only one user logged in at a time. In the case of a terminal server it will just return a random user.