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[GH-ISSUE #1975] [BUG] Alert template not applied on move #3183

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opened 2026-03-14 06:48:16 +03:00 by kerem · 5 comments

kerem commented

2026-03-14 06:48:16 +03:00

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Originally created by @P6g9YHK6 on GitHub (Aug 13, 2024).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1975

Server Info (please complete the following information):

OS: [Debian 12
Browser: Edge
RMM Version (as shown in top left of web UI): 19.2

Installation Method:

Standard
Standard with --insecure flag at install
Docker

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.7.0
Agent OS: all

Describe the bug
Alert template is not applied properly when moved from a site with a default template to one with a "client" level

To Reproduce
Steps to reproduce the behavior:

see screenshots the client is in the group with the alert disabled and was moved from a group with only "default" policy applied

Expected behavior
the alert template should be properly updated like the policy.

Screenshots

Additional context
Add any other context about the problem here.

Originally created by @P6g9YHK6 on GitHub (Aug 13, 2024). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1975 **Server Info (please complete the following information):** - OS: [Debian 12 - Browser: Edge - RMM Version (as shown in top left of web UI): 19.2 **Installation Method:** - [X] Standard - [ ] Standard with `--insecure` flag at install - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.7.0 - Agent OS: all **Describe the bug** Alert template is not applied properly when moved from a site with a default template to one with a "client" level **To Reproduce** Steps to reproduce the behavior: 1. see screenshots the client is in the group with the alert disabled and was moved from a group with only "default" policy applied **Expected behavior** the alert template should be properly updated like the policy. **Screenshots** ![image](https://github.com/user-attachments/assets/af08fbd1-942d-422c-b92f-1390313aad1a) ![image](https://github.com/user-attachments/assets/e53ab230-c52f-405b-83c4-e652214948a7) ![image](https://github.com/user-attachments/assets/fffd6d36-b48f-42ee-8da0-b9b4c2871b9a) ![image](https://github.com/user-attachments/assets/6d8def5a-a3db-40e2-a011-d85d6d12aa77) **Additional context** Add any other context about the problem here.

kerem closed this issue

2026-03-14 06:48:21 +03:00

kerem commented

2026-03-14 06:48:28 +03:00

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@P6g9YHK6 commented on GitHub (Aug 14, 2024):

i confirm that 24h later the policy is still not applied
i don't need it for prod so i will leave it in a Schrodinger state but any other device would be problematic to say the least.

@P6g9YHK6 commented on GitHub (Aug 14, 2024): i confirm that 24h later the policy is still not applied i don't need it for prod so i will leave it in a Schrodinger state but any other device would be problematic to say the least.

kerem commented

2026-03-14 06:48:33 +03:00

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@wh1te909 commented on GitHub (Aug 15, 2024):

it appears to be working for me when trying to reproduce, but maybe I'm not doing the same thing you are. Here is a video of what I did that shows it working please let me know if you're doing something different:

https://github.com/user-attachments/assets/7210e691-e23a-4ff5-9da5-9a85eb8f7435

@wh1te909 commented on GitHub (Aug 15, 2024): it appears to be working for me when trying to reproduce, but maybe I'm not doing the same thing you are. Here is a video of what I did that shows it working please let me know if you're doing something different: https://github.com/user-attachments/assets/7210e691-e23a-4ff5-9da5-9a85eb8f7435

kerem commented

2026-03-14 06:48:38 +03:00

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@P6g9YHK6 commented on GitHub (Aug 15, 2024):

it appears to be working for me when trying to reproduce, but maybe I'm not doing the same thing you are. Here is a video of what I did that shows it working please let me know if you're doing something different:

yep it is what i did would there be another way of finding out why it is not changing ? i still have not touched it.

@P6g9YHK6 commented on GitHub (Aug 15, 2024): > it appears to be working for me when trying to reproduce, but maybe I'm not doing the same thing you are. Here is a video of what I did that shows it working please let me know if you're doing something different: yep it is what i did would there be another way of finding out why it is not changing ? i still have not touched it.

kerem commented

2026-03-14 06:48:43 +03:00

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@P6g9YHK6 commented on GitHub (Aug 15, 2024):

Oh i just realised !
i moved the whole SITE not the agent!

😈

i confirm that i can reproduce it on my side.

@P6g9YHK6 commented on GitHub (Aug 15, 2024): Oh i just realised ! i moved the whole SITE not the agent! 😈 i confirm that i can reproduce it on my side.

kerem commented

2026-03-14 06:48:48 +03:00

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Owner

@wh1te909 commented on GitHub (Aug 15, 2024):

thanks just pushed fix

@wh1te909 commented on GitHub (Aug 15, 2024): thanks just pushed fix