[GH-ISSUE #1970] Wrong Boot Time with Linux Agent on Synology NAS #3177

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opened 2026-03-14 06:46:48 +03:00 by kerem · 2 comments

kerem commented

2026-03-14 06:46:48 +03:00

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Originally created by @janstalhut on GitHub (Aug 10, 2024).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1970

Server Info (please complete the following information):

OS: Debian 12
Browser: Firefox
RMM Version (as shown in top left of web UI): 0.19.3

Installation Method:

Standard
Standard with --insecure flag at install
Docker

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.8.0
Agent OS: Linux: Synology DiskStation Manager (DSM)

Describe the bug
The boot time is displayed incorrectly, it always says "55 years ago", also after a fresh Synology reboot

I have tried various Synology models from different generations: All of them seem to be affected by this problem:

Devices with x86_64 and ARM processors
Older and newer devices, large and small devices (e.g. DS216se, DS1817+)
Various Linux kernels: 3.x, 4.x, 5.x
Various (current) DSM versions: 7.1 and 7.2

To Reproduce
Steps to reproduce the behavior:

Using the Linux Install Script to install the Agent on Synology via SSH
The column Boot Time on TRMM shows "55 years ago"

Expected behavior
Display of the correct boot time, like other Linux devices.

Additional context
Unfortunately, I don't know how the agent determines the boot time. However, if I use the "uptime" command on one of the Synology systems, I get the correct time at which the system started.

If I can somehow help solve the problem with a debug log or something similar from the agent, please let me know.

Originally created by @janstalhut on GitHub (Aug 10, 2024). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1970 **Server Info (please complete the following information):** - OS: Debian 12 - Browser: Firefox - RMM Version (as shown in top left of web UI): 0.19.3 **Installation Method:** - [X] Standard - [ ] Standard with `--insecure` flag at install - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.8.0 - Agent OS: Linux: Synology DiskStation Manager (DSM) **Describe the bug** The boot time is displayed incorrectly, it always says "55 years ago", also after a fresh Synology reboot I have tried various Synology models from different generations: All of them seem to be affected by this problem: - Devices with x86_64 and ARM processors - Older and newer devices, large and small devices (e.g. DS216se, DS1817+) - Various Linux kernels: 3.x, 4.x, 5.x - Various (current) DSM versions: 7.1 and 7.2 **To Reproduce** Steps to reproduce the behavior: 1. Using the Linux Install Script to install the Agent on Synology via SSH 2. The column Boot Time on TRMM shows "55 years ago" **Expected behavior** Display of the correct boot time, like other Linux devices. **Additional context** Unfortunately, I don't know how the agent determines the boot time. However, if I use the "uptime" command on one of the Synology systems, I get the correct time at which the system started. If I can somehow help solve the problem with a debug log or something similar from the agent, please let me know.

kerem commented

2026-03-14 06:46:54 +03:00

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@wh1te909 commented on GitHub (Aug 11, 2024):

can you run the following command as root on the synology and paste output, make sure to redact urls and tokens:

tacticalagent -m checkin -log debug -logto stdout

@wh1te909 commented on GitHub (Aug 11, 2024): can you run the following command as root on the synology and paste output, make sure to redact urls and tokens: ``` tacticalagent -m checkin -log debug -logto stdout ```

kerem commented

2026-03-14 06:46:59 +03:00

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Owner

@janstalhut commented on GitHub (Aug 11, 2024):

Thats the debug output:

DEBU[0000] {Hostname:NAS-LJ Arch: AgentID:########## BaseURL:https://api.##### ApiURL:api.##### Token:########## AgentPK:95 Cert: ProgramDir:TacticalAgent EXE:TacticalAgent/tacticalrmm.exe SystemDrive: WinTmpDir:TacticalRMM WinRunAsUserTmpDir:TacticalRMM MeshInstaller:meshagent.exe MeshSystemEXE:/opt/tacticalmesh/meshagent MeshSVC:mesh agent PyBin:n/a PyVer:n/a PyBaseDir:n/a PyDir:n/a NuBin:/opt/tacticalagent/bin/nu DenoBin:/opt/tacticalagent/bin/deno AgentHeader:trmm/2.8.0/linux/amd64 Headers:map[Authorization:Token ########## Content-Type:application/json] Logger:0xc0001c0680 Version:2.8.0 Debug:true rClient:0xc0001b1400 Proxy: LogTo: LogFile:<nil> Platform:linux GoArch:amd64 ServiceConfig:0xc00011b290 NatsServer:wss://api.#####:443 NatsProxyPath:natsws NatsProxyPort:443 NatsPingInterval:38 NatsWSCompression:true Insecure:false} 
DEBU[0000] agent-hello {########## 2.8.0} 
DEBU[0000] agent-agentinfo {##########  NAS-LJ   x86_64 4.4.180+ linux 8 1000 false amd64} 
DEBU[0000] agent-disks {########## [{/dev/md0 ext4 2.3 GB 1.9 GB 245.2 MB 88} {/dev/mapper/cachedev_1 btrfs 424.8 GB 20.9 GB 404.0 GB 4} {/dev/mapper/cachedev_0 btrfs 14.0 TB 7.1 TB 6.9 TB 50} {/dev/mapper/cachedev_1 btrfs 424.8 GB 20.9 GB 404.0 GB 4} {/dev/mapper/cachedev_0 btrfs 14.0 TB 7.1 TB 6.9 TB 50}]} 
DEBU[0001] agent-winsvc {########## []} 
DEBU[0001] PublicIP start                               
DEBU[0001] Forcing ipv4: ####:####:e000:5a00::111d      
DEBU[0001] agent-publicip {########## ####:####:e000:5a00::111d} 
ERRO[0001] GetWMIInfo() ps.Host() 1 error: no valid /etc/<distrib>-release file found: 0 errors:  
Failed getting homedir.Dir(): exec: "getent": executable file not found in $PATHDEBU[0001] agent-wmi {########## map[cpus:[Intel(R) Celeron(R) CPU J3455 @ 1.50GHz] disks:[Unknown Unknown dm-0 14.5 TB Unknown Unknown dm-1 442.5 GB Unknown Unknown md0 2.4 GB Unknown Unknown md1 2.0 GB Unknown Unknown md2 442.5 GB Unknown Unknown md3 14.5 TB ATA  SCSI HDD sdc 14.6 TB ATA  SCSI HDD sdd 14.6 TB Synology  Unknown Unknown synoboot 120.0 MB] gpus:[] local_ips:[] make_model:Synology 1.0 serialnumber:123456789]}

@janstalhut commented on GitHub (Aug 11, 2024): Thats the debug output: ``` DEBU[0000] {Hostname:NAS-LJ Arch: AgentID:########## BaseURL:https://api.##### ApiURL:api.##### Token:########## AgentPK:95 Cert: ProgramDir:TacticalAgent EXE:TacticalAgent/tacticalrmm.exe SystemDrive: WinTmpDir:TacticalRMM WinRunAsUserTmpDir:TacticalRMM MeshInstaller:meshagent.exe MeshSystemEXE:/opt/tacticalmesh/meshagent MeshSVC:mesh agent PyBin:n/a PyVer:n/a PyBaseDir:n/a PyDir:n/a NuBin:/opt/tacticalagent/bin/nu DenoBin:/opt/tacticalagent/bin/deno AgentHeader:trmm/2.8.0/linux/amd64 Headers:map[Authorization:Token ########## Content-Type:application/json] Logger:0xc0001c0680 Version:2.8.0 Debug:true rClient:0xc0001b1400 Proxy: LogTo: LogFile:<nil> Platform:linux GoArch:amd64 ServiceConfig:0xc00011b290 NatsServer:wss://api.#####:443 NatsProxyPath:natsws NatsProxyPort:443 NatsPingInterval:38 NatsWSCompression:true Insecure:false} DEBU[0000] agent-hello {########## 2.8.0} DEBU[0000] agent-agentinfo {########## NAS-LJ x86_64 4.4.180+ linux 8 1000 false amd64} DEBU[0000] agent-disks {########## [{/dev/md0 ext4 2.3 GB 1.9 GB 245.2 MB 88} {/dev/mapper/cachedev_1 btrfs 424.8 GB 20.9 GB 404.0 GB 4} {/dev/mapper/cachedev_0 btrfs 14.0 TB 7.1 TB 6.9 TB 50} {/dev/mapper/cachedev_1 btrfs 424.8 GB 20.9 GB 404.0 GB 4} {/dev/mapper/cachedev_0 btrfs 14.0 TB 7.1 TB 6.9 TB 50}]} DEBU[0001] agent-winsvc {########## []} DEBU[0001] PublicIP start DEBU[0001] Forcing ipv4: ####:####:e000:5a00::111d DEBU[0001] agent-publicip {########## ####:####:e000:5a00::111d} ERRO[0001] GetWMIInfo() ps.Host() 1 error: no valid /etc/<distrib>-release file found: 0 errors: Failed getting homedir.Dir(): exec: "getent": executable file not found in $PATHDEBU[0001] agent-wmi {########## map[cpus:[Intel(R) Celeron(R) CPU J3455 @ 1.50GHz] disks:[Unknown Unknown dm-0 14.5 TB Unknown Unknown dm-1 442.5 GB Unknown Unknown md0 2.4 GB Unknown Unknown md1 2.0 GB Unknown Unknown md2 442.5 GB Unknown Unknown md3 14.5 TB ATA SCSI HDD sdc 14.6 TB ATA SCSI HDD sdd 14.6 TB Synology Unknown Unknown synoboot 120.0 MB] gpus:[] local_ips:[] make_model:Synology 1.0 serialnumber:123456789]} ```