[GH-ISSUE #1649] 502 Gateway error when using Take Control #2973

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opened 2026-03-14 06:08:25 +03:00 by kerem · 1 comment

kerem commented

2026-03-14 06:08:25 +03:00

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Originally created by @cvanbrummelen on GitHub (Oct 12, 2023).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1649

Server Info (please complete the following information):

OS: Debian 10
Browser:Chrome
RMM Version (as shown in top left of web UI): 0.16.5

Installation Method:

Standard
Docker

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.5.0
Agent OS: Windows Server 2016 Standard (But it happens on all servers)

Describe the bug
When using the take control option we got a 502 gateway error from NGINX. This happens on all our servers, no exceptions.

To Reproduce
Steps to reproduce the behavior:

Go to the server
Right click on the server
Click on Take Control
See error

Expected behavior
Getting control of the server

Screenshots
https://snipboard.io/hsBiyz.jpg

Originally created by @cvanbrummelen on GitHub (Oct 12, 2023). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1649 **Server Info (please complete the following information):** - OS: Debian 10 - Browser:Chrome - RMM Version (as shown in top left of web UI): 0.16.5 **Installation Method:** - [X] Standard - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.5.0 - Agent OS: Windows Server 2016 Standard (But it happens on all servers) **Describe the bug** When using the take control option we got a 502 gateway error from NGINX. This happens on all our servers, no exceptions. **To Reproduce** Steps to reproduce the behavior: 1. Go to the server 2. Right click on the server 3. Click on Take Control 4. See error **Expected behavior** Getting control of the server **Screenshots** https://snipboard.io/hsBiyz.jpg

kerem closed this issue

2026-03-14 06:08:31 +03:00

kerem commented

2026-03-14 06:08:36 +03:00

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Owner

@dinger1986 commented on GitHub (Oct 12, 2023):

please see here https://github.com/amidaware/tacticalrmm/discussions/1648#discussioncomment-7260527 and continue there

@dinger1986 commented on GitHub (Oct 12, 2023): please see here https://github.com/amidaware/tacticalrmm/discussions/1648#discussioncomment-7260527 and continue there