[GH-ISSUE #1600] Agent overdue ignored from new agents while defined in policy #2945

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opened 2026-03-14 06:03:11 +03:00 by kerem · 1 comment

kerem commented

2026-03-14 06:03:11 +03:00

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Originally created by @Yamacore on GitHub (Aug 16, 2023).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1600

Server Info (please complete the following information):

OS: Debian 12
Browser: Firefox/Edge
RMM Version (as shown in top left of web UI): 0.16.2

Installation Method:

Standard

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.4.9
Agent OS: Windows 10/ Windows 11

Describe the bug
Policy gets pulled but does not affect overdue checkboxes where it should

To Reproduce
Steps to reproduce the behavior:

Go to Automation Manager
Create an Policy
Apply Policy to Client/Site
Add new Agent
New Agent pulls checks n tasks but never gets the "dashboard/mail/sms alert when agent is overdue" checkbox in the overview
Disable Policy
Enable Policy
Agent now pulls checkboxes

Expected behavior
Policy gets applied and pulls alerts based on that.

Screenshots

Additional context
The Agent shows that the Policy is applied correctly it seems this just happens for overdue alerts, at least thats the only part we have tested.

Originally created by @Yamacore on GitHub (Aug 16, 2023). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1600 **Server Info (please complete the following information):** - OS: Debian 12 - Browser: Firefox/Edge - RMM Version (as shown in top left of web UI): 0.16.2 **Installation Method:** - [X] Standard **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): v2.4.9 - Agent OS: Windows 10/ Windows 11 **Describe the bug** Policy gets pulled but does not affect overdue checkboxes where it should **To Reproduce** Steps to reproduce the behavior: 1. Go to Automation Manager 2. Create an Policy 3. Apply Policy to Client/Site 4. Add new Agent 5. New Agent pulls checks n tasks but never gets the "dashboard/mail/sms alert when agent is overdue" checkbox in the overview 6. Disable Policy 7. Enable Policy 8. Agent now pulls checkboxes **Expected behavior** Policy gets applied and pulls alerts based on that. **Screenshots** ![ZTIyS7C](https://github.com/amidaware/tacticalrmm/assets/20658441/344f8d04-e6e7-4c11-b4b3-cc43614d1e02) **Additional context** The Agent shows that the Policy is applied correctly it seems this just happens for overdue alerts, at least thats the only part we have tested.

kerem closed this issue

2026-03-14 06:03:16 +03:00

kerem commented

2026-03-14 06:03:22 +03:00

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Owner

@wh1te909 commented on GitHub (Jun 19, 2024):

fixed in github.com/amidaware/tacticalrmm@0235dadbf7 will be in next release

@wh1te909 commented on GitHub (Jun 19, 2024): fixed in https://github.com/amidaware/tacticalrmm/commit/0235dadbf732ae4c469ce1e02c96b701ef635cda will be in next release