[GH-ISSUE #1579] Postgresql issue - Server Error 500 after Update to 16.x past a few days #2929

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opened 2026-03-14 05:59:42 +03:00 by kerem · 0 comments

kerem commented

2026-03-14 05:59:42 +03:00

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Originally created by @mafi85 on GitHub (Aug 2, 2023).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1579

Hello,

I updated my Installation past a few day, now I got Error 500 and the postgre and mongo service didn't startup.
Any Idea what I can do to solve it?

Server Info (please complete the following information):

OS: 20.04.06
Browser: Safari
RMM Version (as shown in top left of web UI): 16.0

Installation Method:

[x ] Standard
Docker

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): unknown
Agent OS: [e.g. Win 10 v2004, Server 2012 R2] Windows 10 / 11

Describe the bug
internal Server Error 500 after Loading tacticalrmm

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Additional context
systemctl --failed
UNIT LOAD ACTIVE SUB DESCRIPTION
● mongod.service loaded failed failed MongoDB Database Server
● postgresql@14-main.service loaded failed failed PostgreSQL Cluster 14-main

mongod.service - MongoDB Database Server
Loaded: loaded (/lib/systemd/system/mongod.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Wed 2023-08-02 20:50:40 UTC; 9min ago
Docs: https://docs.mongodb.org/manual
Process: 836 ExecStart=/usr/bin/mongod --config /etc/mongod.conf (code=exited, status=1/FAILURE)
Main PID: 836 (code=exited, status=1/FAILURE)

Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC1BAE458","b":"55ABC0702000","o":"14AC458","s":"_ZN5mongo46_mon>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16FC9A3","b":"55ABC0702000","o":"FFA9A3","s":"_ZNSt17_Function>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC34A69F0","b":"55ABC0702000","o":"2DA49F0","s":"_ZN5mongo11Init>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC34A6D83","b":"55ABC0702000","o":"2DA4D83","s":"_ZN5mongo21runG>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16F940D","b":"55ABC0702000","o":"FF740D","s":"_ZN5mongo12_GLOB>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC1668FD9","b":"55ABC0702000","o":"F66FD9","s":"main","s+":"9"}
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"7F0899A08083","b":"7F08999E4000","o":"24083","s":"__libc_start_main>
Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16F4F9E","b":"55ABC0702000","o":"FF2F9E","s":"_start","s+":"2E>
Aug 02 20:50:40 tactical systemd[1]: mongod.service: Main process exited, code=exited, status=1/FAILURE
Aug 02 20:50:40 tactical systemd[1]: mongod.service: Failed with result 'exit-code'.

~$ tail -f /rmm/api/tacticalrmm/tacticalrmm/private/log/django_debug.log
^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/django/db/backends/postgresql/base.py", line 275, in get_new_connection
connection = self.Database.connect(**conn_params)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/psycopg2/init.py", line 122, in connect
conn = _connect(dsn, connection_factory=connection_factory, **kwasync)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
django.db.utils.OperationalError: connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused
Is the server running on that host and accepting TCP/IP connections?

Originally created by @mafi85 on GitHub (Aug 2, 2023). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1579 Hello, I updated my Installation past a few day, now I got Error 500 and the postgre and mongo service didn't startup. Any Idea what I can do to solve it? **Server Info (please complete the following information):** - OS: 20.04.06 - Browser: Safari - RMM Version (as shown in top left of web UI): 16.0 **Installation Method:** - [x ] Standard - [ ] Docker **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): unknown - Agent OS: [e.g. Win 10 v2004, Server 2012 R2] Windows 10 / 11 **Describe the bug** internal Server Error 500 after Loading tacticalrmm **Expected behavior** A clear and concise description of what you expected to happen. **Screenshots** If applicable, add screenshots to help explain your problem. **Additional context** systemctl --failed UNIT LOAD ACTIVE SUB DESCRIPTION ● mongod.service loaded failed failed MongoDB Database Server ● postgresql@14-main.service loaded failed failed PostgreSQL Cluster 14-main mongod.service - MongoDB Database Server Loaded: loaded (/lib/systemd/system/mongod.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Wed 2023-08-02 20:50:40 UTC; 9min ago Docs: https://docs.mongodb.org/manual Process: 836 ExecStart=/usr/bin/mongod --config /etc/mongod.conf (code=exited, status=1/FAILURE) Main PID: 836 (code=exited, status=1/FAILURE) Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC1BAE458","b":"55ABC0702000","o":"14AC458","s":"_ZN5mongo46_mon> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16FC9A3","b":"55ABC0702000","o":"FFA9A3","s":"_ZNSt17_Function> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC34A69F0","b":"55ABC0702000","o":"2DA49F0","s":"_ZN5mongo11Init> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC34A6D83","b":"55ABC0702000","o":"2DA4D83","s":"_ZN5mongo21runG> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16F940D","b":"55ABC0702000","o":"FF740D","s":"_ZN5mongo12_GLOB> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC1668FD9","b":"55ABC0702000","o":"F66FD9","s":"main","s+":"9"} Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"7F0899A08083","b":"7F08999E4000","o":"24083","s":"__libc_start_main> Aug 02 20:50:40 tactical mongod[836]: Frame: {"a":"55ABC16F4F9E","b":"55ABC0702000","o":"FF2F9E","s":"_start","s+":"2E> Aug 02 20:50:40 tactical systemd[1]: mongod.service: Main process exited, code=exited, status=1/FAILURE Aug 02 20:50:40 tactical systemd[1]: mongod.service: Failed with result 'exit-code'. ~$ tail -f /rmm/api/tacticalrmm/tacticalrmm/private/log/django_debug.log ^^^^^^^^^^^^^^^^^^^^^ File "/rmm/api/env/lib/python3.11/site-packages/django/db/backends/postgresql/base.py", line 275, in get_new_connection connection = self.Database.connect(**conn_params) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/rmm/api/env/lib/python3.11/site-packages/psycopg2/__init__.py", line 122, in connect conn = _connect(dsn, connection_factory=connection_factory, **kwasync) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ django.db.utils.OperationalError: connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused Is the server running on that host and accepting TCP/IP connections?