[GH-ISSUE #1335] Agent lost link to server #2778

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opened 2026-03-14 05:26:57 +03:00 by kerem · 0 comments

kerem commented

2026-03-14 05:26:57 +03:00

Owner

Originally created by @orugari on GitHub (Oct 28, 2022).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1335

Server Info (please complete the following information):

OS: Windows
Browser: Chrome
RMM Version (as shown in top left of web UI): 0.15.2

Installation Method:

Standard

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.4.0
Agent OS: Win 10

Describe the bug
I have few agent that appear always offline. I tried to do an Agent recover but no success. I finally installed again the agent and a dupplicate WorkStation appeard. I didn't change anything on the client computer (name, domain or whatever).
It looks like also on some computer, TRMM completely dissapear. No antivirus blocking it, users has no access to uninstall feature or delete from Program Files.

To Reproduce
Steps to reproduce the behavior:

Agent appear offline on TRMM, but conputer is online

Expected behavior
Response from Agent

Screenshots

Originally created by @orugari on GitHub (Oct 28, 2022). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1335 **Server Info (please complete the following information):** - OS: Windows - Browser: Chrome - RMM Version (as shown in top left of web UI): 0.15.2 **Installation Method:** - [ ] Standard **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): 2.4.0 - Agent OS: Win 10 **Describe the bug** I have few agent that appear always offline. I tried to do an Agent recover but no success. I finally installed again the agent and a dupplicate WorkStation appeard. I didn't change anything on the client computer (name, domain or whatever). It looks like also on some computer, TRMM completely dissapear. No antivirus blocking it, users has no access to uninstall feature or delete from Program Files. **To Reproduce** Steps to reproduce the behavior: 1. Agent appear offline on TRMM, but conputer is online **Expected behavior** Response from Agent **Screenshots** ![Capture d’écran 2022-10-28 101124](https://user-images.githubusercontent.com/4814790/198538182-fdd5bfb5-7cb4-4896-852e-5b86d9c9ea1a.png)