[GH-ISSUE #1303] Lost Agent Count #2752

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opened 2026-03-14 05:22:02 +03:00 by kerem · 4 comments

kerem commented

2026-03-14 05:22:02 +03:00

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Originally created by @wangshiok on GitHub (Oct 6, 2022).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1303

Originally created by @wangshiok on GitHub (Oct 6, 2022). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1303 ![image](https://user-images.githubusercontent.com/113150961/194266592-867748e5-bf4c-4da3-9ab9-ec094b279420.png)

kerem closed this issue

2026-03-14 05:22:07 +03:00

kerem commented

2026-03-14 05:22:13 +03:00

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@silversword411 commented on GitHub (Oct 6, 2022):

Tools menu | Clear cache
Still 0?

Are you a multi-user system? We need a how to replicate set of steps

@silversword411 commented on GitHub (Oct 6, 2022): Tools menu | Clear cache Still 0? Are you a multi-user system? We need a how to replicate set of steps

kerem commented

2026-03-14 05:22:18 +03:00

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@wh1te909 commented on GitHub (Oct 6, 2022):

agent count is handled by the django websocket service (daphne). what's the output of sudo systemctl status --full --no-pager daphne.service

@wh1te909 commented on GitHub (Oct 6, 2022): agent count is handled by the django websocket service (daphne). what's the output of `sudo systemctl status --full --no-pager daphne.service`

kerem commented

2026-03-14 05:22:23 +03:00

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@wangshiok commented on GitHub (Oct 7, 2022):

Tools menu | Clear cache Still 0? still 0

Are you a multi-user system? - single user

We need a how to replicate set of steps. used a HyperV check-point to rollback to V14.6 from V14.7, after rollback, lost agent count, then upgraded to V15.0 from 14.6, still 0

@wangshiok commented on GitHub (Oct 7, 2022): > Tools menu | Clear cache Still 0? still 0 > > Are you a multi-user system? - single user We need a how to replicate set of steps. used a HyperV check-point to rollback to V14.6 from V14.7, after rollback, lost agent count, then upgraded to V15.0 from 14.6, still 0

kerem commented

2026-03-14 05:22:28 +03:00

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@wangshiok commented on GitHub (Oct 7, 2022):

agent count is handled by the django websocket service (daphne). what's the output of sudo systemctl status --full --no-pager daphne.service

● daphne.service - django channels daemon
Loaded: loaded (/etc/systemd/system/daphne.service; enabled; vendor preset: enabled)
Active: activating (auto-restart) since Fri 2022-10-07 19:13:37 AEDT; 2s ago
Process: 2871273 ExecStart=/rmm/api/env/bin/daphne -u /rmm/daphne.sock tacticalrmm.asgi:application (code=exited, status=0/SUCCESS)
Main PID: 2871273 (code=exited, status=0/SUCCESS)
CPU: 2.083s

Oct 07 19:13:41 tactical-server systemd[1]: daphne.service: Scheduled restart job, restart counter is at 137601.
Oct 07 19:13:41 tactical-server systemd[1]: Stopped django channels daemon.
Oct 07 19:13:41 tactical-server systemd[1]: daphne.service: Consumed 2.083s CPU time.
Oct 07 19:13:41 tactical-server systemd[1]: Started django channels daemon.
Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,964 INFO Starting server at unix:/rmm/daphne.sock
Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,965 INFO HTTP/2 support not enabled (install the http2 and tls Twisted extras)
Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,965 INFO Configuring endpoint unix:/rmm/daphne.sock
Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,966 CRITICAL Listen failure: [Errno 1] Operation not permitted

@wangshiok commented on GitHub (Oct 7, 2022): > agent count is handled by the django websocket service (daphne). what's the output of `sudo systemctl status --full --no-pager daphne.service` ● daphne.service - django channels daemon Loaded: loaded (/etc/systemd/system/daphne.service; enabled; vendor preset: enabled) Active: activating (auto-restart) since Fri 2022-10-07 19:13:37 AEDT; 2s ago Process: 2871273 ExecStart=/rmm/api/env/bin/daphne -u /rmm/daphne.sock tacticalrmm.asgi:application (code=exited, status=0/SUCCESS) Main PID: 2871273 (code=exited, status=0/SUCCESS) CPU: 2.083s Oct 07 19:13:41 tactical-server systemd[1]: daphne.service: Scheduled restart job, restart counter is at 137601. Oct 07 19:13:41 tactical-server systemd[1]: Stopped django channels daemon. Oct 07 19:13:41 tactical-server systemd[1]: daphne.service: Consumed 2.083s CPU time. Oct 07 19:13:41 tactical-server systemd[1]: Started django channels daemon. Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,964 INFO Starting server at unix:/rmm/daphne.sock Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,965 INFO HTTP/2 support not enabled (install the http2 and tls Twisted extras) Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,965 INFO Configuring endpoint unix:/rmm/daphne.sock Oct 07 19:13:43 tactical-server daphne[2871468]: 2022-10-07 08:13:43,966 CRITICAL Listen failure: [Errno 1] Operation not permitted