[GH-ISSUE #1219] UI Login Problems #2694

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opened 2026-03-14 05:08:07 +03:00 by kerem · 2 comments

kerem commented

2026-03-14 05:08:07 +03:00

Owner

Originally created by @MrYellowOwl on GitHub (Jul 21, 2022).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1219

Server Info (please complete the following information):

OS: [e.g. Ubuntu 20.04 ]
Browser: [chrome & Edge]
RMM Version (as shown in top left of web UI):

Installation Method:

[X ] Standard
Docker

**Agent Info (please complete the following information): agents work

Agent version (as shown in the 'Summary' tab of the agent from web UI): latese
Agent OS: win11

The issue I am dealing with is that i am unable to login to the ui I have restarted the server and updated everything on the server side however still I am unable to login to the ui.

Originally created by @MrYellowOwl on GitHub (Jul 21, 2022). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1219 **Server Info (please complete the following information):** - OS: [e.g. Ubuntu 20.04 ] - Browser: [chrome & Edge] - RMM Version (as shown in top left of web UI): **Installation Method:** - [X ] Standard - [ ] Docker **Agent Info (please complete the following information): agents work - Agent version (as shown in the 'Summary' tab of the agent from web UI): latese - Agent OS: win11 The issue I am dealing with is that i am unable to login to the ui I have restarted the server and updated everything on the server side however still I am unable to login to the ui.

kerem closed this issue

2026-03-14 05:08:12 +03:00

kerem commented

2026-03-14 05:08:18 +03:00

Author

Owner

@MrYellowOwl commented on GitHub (Jul 21, 2022):

Backend is offline (network error)

@MrYellowOwl commented on GitHub (Jul 21, 2022): Backend is offline (network error)

kerem commented

2026-03-14 05:08:23 +03:00

Author

Owner

@ninjamonkey198206 commented on GitHub (Jul 21, 2022):

Do this:

Install dnsutils

sudo apt install dnsutils

Switch to tactical user (assuming you used tactical as user)

sudo su - tactical

Run troubleshoot_server.sh, verify that all services are running and all dns entries are good

cd /rmm
chmod +x troubleshoot_server.sh
./troubleshoot_server.sh

@ninjamonkey198206 commented on GitHub (Jul 21, 2022): Do this: 1) Install dnsutils ```bash sudo apt install dnsutils ``` 2) Switch to tactical user (assuming you used tactical as user) ```bash sudo su - tactical ``` 3) Run troubleshoot_server.sh, verify that all services are running and all dns entries are good ```bash cd /rmm chmod +x troubleshoot_server.sh ./troubleshoot_server.sh ```