[GH-ISSUE #1053] Agent AutoUpdate does not work #2590

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opened 2026-03-14 04:42:47 +03:00 by kerem · 3 comments

kerem commented

2026-03-14 04:42:47 +03:00

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Originally created by @guillaumebottollier on GitHub (Apr 8, 2022).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1053

Server Info (please complete the following information):

OS: [Debian 10]
Browser: [all]
RMM Version (as shown in top left of web UI): 0.12.2

Installation Method:

Standard

Agent Info (please complete the following information):

Agent version (as shown in the 'Summary' tab of the agent from web UI): 1.8.0
Agent OS: Win 10

Describe the bug
I am sorry to reopen a thread regarding the update of agent but i can't manage to understand why it does not work.
all the exclusions have been made on Windows defender and there are nothing on the protection history

Add-MpPreference -ExclusionPath C:\TEMP\TRMM
Add-MpPreference -ExclusionPath C:\Program Files\TacticalAgent\*
Add-MpPreference -ExclusionPath C:\Windows\Temp\winagent-v*.exe
Add-MpPreference -ExclusionPath C:\Program Files\Mesh Agent\*

Agent v2.02 is dowloaded on the computer, and the update is started but never complete, see log :

time="2022-04-08T08:42:17+02:00" level=info msg="Agent updating from 1.8.0 to 2.0.2"
time="2022-04-08T08:42:17+02:00" level=info msg="Downloading agent update from https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=xxxxxxxxxxxxxxxxxxxxxxxxxx"
time="2022-04-08T08:42:24+02:00" level=info msg="RPC service started"

Manual update work running an elevated powershell
Start-Process -FilePath ".\winagent-v2.0.2.exe" -ArgumentList ('/VERYSILENT /SUPPRESSMSGBOXES /FORCECLOSEAPPLICATIONS') -Wait

Please help me troubleshoot this !

Originally created by @guillaumebottollier on GitHub (Apr 8, 2022). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1053 **Server Info (please complete the following information):** - OS: [Debian 10] - Browser: [all] - RMM Version (as shown in top left of web UI): 0.12.2 **Installation Method:** - [x] Standard **Agent Info (please complete the following information):** - Agent version (as shown in the 'Summary' tab of the agent from web UI): 1.8.0 - Agent OS: Win 10 **Describe the bug** I am sorry to reopen a thread regarding the update of agent but i can't manage to understand why it does not work. all the exclusions have been made on Windows defender and there are nothing on the protection history `Add-MpPreference -ExclusionPath C:\TEMP\TRMM` `Add-MpPreference -ExclusionPath C:\Program Files\TacticalAgent\*` `Add-MpPreference -ExclusionPath C:\Windows\Temp\winagent-v*.exe` `Add-MpPreference -ExclusionPath C:\Program Files\Mesh Agent\*` Agent v2.02 is dowloaded on the computer, and the update is started but never complete, see log : ![image](https://user-images.githubusercontent.com/84961534/162381104-020c71cd-4661-4928-9546-99ca97c2361f.png) > time="2022-04-08T08:42:17+02:00" level=info msg="Agent updating from 1.8.0 to 2.0.2" time="2022-04-08T08:42:17+02:00" level=info msg="Downloading agent update from https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=xxxxxxxxxxxxxxxxxxxxxxxxxx" time="2022-04-08T08:42:24+02:00" level=info msg="RPC service started" Manual update work running an elevated powershell `Start-Process -FilePath ".\winagent-v2.0.2.exe" -ArgumentList ('/VERYSILENT /SUPPRESSMSGBOXES /FORCECLOSEAPPLICATIONS') -Wait` Please help me troubleshoot this !

kerem closed this issue

2026-03-14 04:42:52 +03:00

kerem commented

2026-03-14 04:42:58 +03:00

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@NiceGuyIT commented on GitHub (Apr 8, 2022):

Hey @guillaumebottollier, you might want to redact the deployment URL since it contains your token.

https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=REDACTED"

@NiceGuyIT commented on GitHub (Apr 8, 2022): Hey @guillaumebottollier, you might want to redact the deployment URL since it contains your token. > https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=REDACTED"

kerem commented

2026-03-14 04:43:03 +03:00

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Owner

@guillaumebottollier commented on GitHub (Apr 8, 2022):

Hey @guillaumebottollier, you might want to redact the deployment URL since it contains your token.

https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=REDACTED"

Thanks !

@guillaumebottollier commented on GitHub (Apr 8, 2022): > Hey @guillaumebottollier, you might want to redact the deployment URL since it contains your token. > > > https://agents.tacticalrmm.com/api/v1/winagents/?version=2.0.2&arch=64&token=REDACTED" Thanks !

kerem commented

2026-03-14 04:43:08 +03:00

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Owner

@silversword411 commented on GitHub (Apr 8, 2022):

Please use discord for troubleshooting your specific issue. Github issues is for bugs to fix, and enhancement requests.

@silversword411 commented on GitHub (Apr 8, 2022): Please use discord for troubleshooting your specific issue. Github issues is for bugs to fix, and enhancement requests.