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[GH-ISSUE #631] Feature Request: Customizing Email Alerts #2349
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Originally created by @Danielh101 on GitHub (Jul 11, 2021).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/631
Is your feature request related to a problem? Please describe.
As I was setting up the alert system for Tactical RMM I notice weren't able to customize the email body of the alert email.
Describe the solution you'd like
I would like the ability to customize the subject of the email & the look of the body. Also would be cool if we could put more information about the error on the alert. For example. if a server went down we would be able to provide the time that it down.
Describe alternatives you've considered
None
Additional context
If this is a duplicate feature request please go ahead and disregard it.
@NiceGuyIT commented on GitHub (Apr 20, 2023):
It took me a while to find this. Adding keywords to help search:
@ioscanner commented on GitHub (Apr 24, 2023):
I am going to update the alerts /rmm/api/tacticalrmm/alerts/models.py. I will use these: agent.logged_in_username
agent.last_logged_in_user I will add it to the alerts to add the logged_in_username, if that is not set then use the last_logged_in_user. Would you like the updated file when I am done? Really would be nice to have a setting to build these in the interface, but files works just as well. Normally after setup you shouldn't modify it much.
@dinger1986 commented on GitHub (Apr 24, 2023):
Please submit a PR and devs can check it etc
@Kiekeboe100 commented on GitHub (Apr 15, 2024):
While waiting for a PR or code change, can someone explain the current subject format of the e-mails?
At the moment it seems I'm getting:
Client, Site, Hostname - Hostname - Hostname - Script Check: Script Name Failed
Seeing the hostname three times is a bit much :-)
But maybe it comes from different fields that happen to have the same value in my case?
regards,
Stijn
@silversword411 commented on GitHub (Apr 15, 2024):
github.com/amidaware/tacticalrmm@e76fa878d2/api/tacticalrmm/checks/models.py (L529)@Kiekeboe100 commented on GitHub (Apr 15, 2024):
Any idea then why I'm seeing the hostname three times between " - " ? :-)
The only place I have set-up an alert email address is under Global Settings, Email Alerts.
@ZzBombardierzZ commented on GitHub (Dec 26, 2024):
@XiteHosting - I only see it twice but it's being applied from a global policy. My best guess is that you are applying the check directly to a computer so the "applied policy" is sourced from the computer (hostname).
For mine, it looks like this:
client - site - hostname - hostname - computer type - check policy source - script name "failed"Bump for this feature request though, we'd love to easily be able to edit the SMS and Email format. I'm about to look into sending a webhook to n8n instead and just send the email from there, but I would love to not have to do that extra work for the future.
@ElectricBurnSmell commented on GitHub (Nov 21, 2025):
Would like to edit this also. Current message I just see 10% Failed at the end of the message and stare at it for 20s while my brain wakes up.