[GH-ISSUE #191] Agent shown "online" but machine powered off #2061

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opened 2026-03-14 02:18:59 +03:00 by kerem · 2 comments

kerem commented

2026-03-14 02:18:59 +03:00

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Originally created by @juaromu on GitHub (Nov 25, 2020).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/191

Hi:

First of, thanks a lot for this project. Been testing it for a few days now and it's awesome.
Not sure if not using proper settings but agents are displayed as online on the UI when they've actually been offline for hours.
I'm using the defaults for "check interval" and "send overdue alert".

Cheers

Originally created by @juaromu on GitHub (Nov 25, 2020). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/191 Hi: First of, thanks a lot for this project. Been testing it for a few days now and it's awesome. Not sure if not using proper settings but agents are displayed as online on the UI when they've actually been offline for hours. I'm using the defaults for "check interval" and "send overdue alert". Cheers

kerem closed this issue

2026-03-14 02:19:05 +03:00

kerem commented

2026-03-14 02:19:10 +03:00

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@wh1te909 commented on GitHub (Nov 25, 2020):

Hi, that's odd, you refreshed the web ui using the refresh button top left of page? Cuz the online status does not auto refresh. If it's still showing online and the computer is really turned off, then it has to be a timezone issue, check to see if the correct timezone is set on the agent.

The online/offline/overdue status is calculated like so:
online (green): means the RMM has received a ping from the agent in the last 6 minutes (the tacticalagent windows service on the agent checks in every 30 to 120 seconds)
offline (yellow): the last ping from the agent was greater than 6 minutes ago, but less than whatever time is set in the "send overdue alert after"
overdue (red): default 30 minutes or whatever you've set for the "send overdue alert" field

@wh1te909 commented on GitHub (Nov 25, 2020): Hi, that's odd, you refreshed the web ui using the refresh button top left of page? Cuz the online status does not auto refresh. If it's still showing online and the computer is really turned off, then it has to be a timezone issue, check to see if the correct timezone is set on the agent. The online/offline/overdue status is calculated like so: online (green): means the RMM has received a ping from the agent in the last 6 minutes (the tacticalagent windows service on the agent checks in every 30 to 120 seconds) offline (yellow): the last ping from the agent was greater than 6 minutes ago, but less than whatever time is set in the "send overdue alert after" overdue (red): default 30 minutes or whatever you've set for the "send overdue alert" field

kerem commented

2026-03-14 02:19:15 +03:00

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@juaromu commented on GitHub (Nov 25, 2020):

It's the TZ indeed, funny though that didn't cross my mind.
Thanks a lot for your prompt answer and for the explanation as well, appreciated :-)

@juaromu commented on GitHub (Nov 25, 2020): It's the TZ indeed, funny though that didn't cross my mind. Thanks a lot for your prompt answer and for the explanation as well, appreciated :-)

kerem referenced this issue

2026-03-14 06:53:57 +03:00

[GH-ISSUE #2061] [UI ISSUE] Ping checks output nonsensical #3224