[GH-ISSUE #120] Agent install fails if the server takes more than 300 seconds to run "salt-minion-setup.exe" #2011

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opened 2026-03-14 02:04:45 +03:00 by kerem · 4 comments

kerem commented

2026-03-14 02:04:45 +03:00

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Originally created by @trs998 on GitHub (Sep 29, 2020).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/120

Originally assigned to: @wh1te909 on GitHub.

"normal" agent install via powershell or exe baked in does not show the error - but running the command manually on administrative command prompt shows:

"C:\Program Files\TacticalAgent\tacticalrmm.exe" -m install --api "https://api.NOTREALDOMAIN.co.uk" --client-id 1 --site-id 2 --agent-type "server" --auth "50d8818cd794NOTREALAUTHd27fde5f"
Downloading salt minion
Found existing Mesh Agent. Removing...
Installing mesh agent
Adding agent to dashboard
Found existing salt-minion. Removing
Stopping salt-minion service
Uninstalling existing salt-minion
Salt was removed
Installing the salt-minion, this might take a while...
2020-09-29 10:35:27,303 - installer - install - 297 - ERROR - Command '['salt-minion-setup.exe', '/S', '/custom-config=saltcustom', '/master=api.NOTREALDOMAIN.co.uk', '/minion-name=SLOWSERVER-2019-8', '/start-minion=1']' timed out after 300.0 seconds

Yes - this server is a bit slow (<20mb/sec disks with other tasks to do too) but is there a way to adjust the timeout?

It looks like it's using a packaged version of python so is doing a lot of file reading and 300 seconds is not long enough. Possibly a flag for "allow X seconds for installer" we could edit in the ps1 script? I don't know what's cutting the install process off at the 300 second mark so I don't know how to adjust this timeout.

Originally created by @trs998 on GitHub (Sep 29, 2020). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/120 Originally assigned to: @wh1te909 on GitHub. "normal" agent install via powershell or exe baked in does not show the error - but running the command manually on administrative command prompt shows: "C:\Program Files\TacticalAgent\tacticalrmm.exe" -m install --api "https://api.NOTREALDOMAIN.co.uk" --client-id 1 --site-id 2 --agent-type "server" --auth "50d8818cd794NOTREALAUTHd27fde5f" Downloading salt minion Found existing Mesh Agent. Removing... Installing mesh agent Adding agent to dashboard Found existing salt-minion. Removing Stopping salt-minion service Uninstalling existing salt-minion Salt was removed Installing the salt-minion, this might take a while... 2020-09-29 10:35:27,303 - installer - install - 297 - ERROR - Command '['salt-minion-setup.exe', '/S', '/custom-config=saltcustom', '/master=api.NOTREALDOMAIN.co.uk', '/minion-name=SLOWSERVER-2019-8', '/start-minion=1']' timed out after 300.0 seconds Yes - this server is a bit slow (<20mb/sec disks with other tasks to do too) but is there a way to adjust the timeout? It looks like it's using a packaged version of python so is doing a lot of file reading and 300 seconds is not long enough. Possibly a flag for "allow X seconds for installer" we could edit in the ps1 script? I don't know what's cutting the install process off at the 300 second mark so I don't know how to adjust this timeout.

kerem

2026-03-14 02:04:45 +03:00

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kerem commented

2026-03-14 02:05:01 +03:00

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@trs998 commented on GitHub (Sep 29, 2020):

"alt_cmd, cwd=self.programdir, shell=True, timeout=300" in winagent/installer.py seems to be the issue.

@trs998 commented on GitHub (Sep 29, 2020): "alt_cmd, cwd=self.programdir, shell=True, timeout=300" in winagent/installer.py seems to be the issue.

kerem commented

2026-03-14 02:05:06 +03:00

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@wh1te909 commented on GitHub (Sep 29, 2020):

😂 wow, I got some pretty slow machines too but it's never taken more than 2 minutes. I'll release a new agent shortly with a higher default timeout and an optional flag to specify a custom timeout.

@wh1te909 commented on GitHub (Sep 29, 2020): :joy: wow, I got some pretty slow machines too but it's never taken more than 2 minutes. I'll release a new agent shortly with a higher default timeout and an optional flag to specify a custom timeout.

kerem commented

2026-03-14 02:05:11 +03:00

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@trs998 commented on GitHub (Sep 29, 2020):

I think it's a combination of conventional hard disks and other VMs meaning high io latency - the salt-minion seems to involve a lot of small files and that's disproportionately slow on busy conventional arrays.
That sounds like an excellent fix, thank you.

@trs998 commented on GitHub (Sep 29, 2020): I think it's a combination of conventional hard disks and other VMs meaning high io latency - the salt-minion seems to involve a lot of small files and that's disproportionately slow on busy conventional arrays. That sounds like an excellent fix, thank you.

kerem commented

2026-03-14 02:05:16 +03:00

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@wh1te909 commented on GitHub (Sep 30, 2020):

new agent v0.11.2 is out, changed default timeout to 900 seconds and you can also pass --timeout 5000 or whatever number to the installer to override. Can pass it as well to the baked EXE, not just the manual command. Update RMM first using update.sh script if want to use the baked exe.

@wh1te909 commented on GitHub (Sep 30, 2020): new agent v0.11.2 is out, changed default timeout to 900 seconds and you can also pass ```--timeout 5000``` or whatever number to the installer to override. Can pass it as well to the baked EXE, not just the manual command. Update RMM first using update.sh script if want to use the baked exe.