[GH-ISSUE #93] Bug: Newly installed agent isn't reporting #1995

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opened 2026-03-14 02:00:10 +03:00 by kerem · 3 comments

kerem commented

2026-03-14 02:00:10 +03:00

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Originally created by @rtwright68 on GitHub (Sep 3, 2020).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/93

The agent is green, but when I try to run salt test.ping against it:

MAB-FS1-61:
Minion did not return. [No response]
The minions may not have all finished running and any remaining minions will return upon completion. To look up the return data for this job later, run the following command:

salt-run jobs.lookup_jid 20200903095430762989

ERROR: Minions returned with non-zero exit code
tactical@ubuntu-rtw-tactical-rmm:~$ salt-run jobs.lookup_jid 20200903095430762989
[WARNING ] Failed to open log file, do you have permission to write to /var/log/salt/master?
[WARNING ] Could not write out jid file for job 20200903095653274885. Retrying.
[WARNING ] Could not write out jid file for job 20200903095653274885. Retrying.
[WARNING ] Could not write out jid file for job 20200903095653274885. Retrying.
[WARNING ] Could not write out jid file for job 20200903095653274885. Retrying.
[WARNING ] Could not write out jid file for job 20200903095653274885. Retrying.
[ERROR ] prep_jid could not store a jid after 5 tries.
[CRITICAL] The specified 'local_cache' returner threw a stack trace:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid
with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_:
File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen
f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage
FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid
with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_:
File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen
f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage
FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/salt/utils/job.py", line 75, in store_job
mminion.returners[jidstore_fstr](False, passed_jid=load["jid"])
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid
return prep_jid(
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid
return prep_jid(
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid
return prep_jid(
[Previous line repeated 2 more times]
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 104, in prep_jid
raise salt.exceptions.SaltCacheError(err)
salt.exceptions.SaltCacheError: prep_jid could not store a jid after 5 tries.
[CRITICAL] The specified 'local_cache' returner threw a stack trace:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/salt/utils/job.py", line 142, in store_job
mminion.returnersfstr
File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 155, in returner
os.makedirs(hn_dir)
File "/usr/lib/python3.8/os.py", line 213, in makedirs
makedirs(head, exist_ok=exist_ok)
File "/usr/lib/python3.8/os.py", line 223, in makedirs
mkdir(name, mode)
PermissionError: [Errno 13] Permission denied: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d'

Originally created by @rtwright68 on GitHub (Sep 3, 2020). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/93 The agent is green, but when I try to run salt test.ping against it: MAB-FS1-61: Minion did not return. [No response] The minions may not have all finished running and any remaining minions will return upon completion. To look up the return data for this job later, run the following command: salt-run jobs.lookup_jid 20200903095430762989 ERROR: Minions returned with non-zero exit code tactical@ubuntu-rtw-tactical-rmm:~$ salt-run jobs.lookup_jid 20200903095430762989 [WARNING ] Failed to open log file, do you have permission to write to /var/log/salt/master? [WARNING ] Could not write out jid file for job 20200903095653274885. Retrying. [WARNING ] Could not write out jid file for job 20200903095653274885. Retrying. [WARNING ] Could not write out jid file for job 20200903095653274885. Retrying. [WARNING ] Could not write out jid file for job 20200903095653274885. Retrying. [WARNING ] Could not write out jid file for job 20200903095653274885. Retrying. [ERROR ] prep_jid could not store a jid after 5 tries. [CRITICAL] The specified 'local_cache' returner threw a stack trace: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_: File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_: File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_: File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_: File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 123, in prep_jid with salt.utils.files.fopen(os.path.join(jid_dir, "jid"), "wb+") as fn_: File "/usr/lib/python3/dist-packages/salt/utils/files.py", line 396, in fopen f_handle = open(*args, **kwargs) # pylint: disable=resource-leakage FileNotFoundError: [Errno 2] No such file or directory: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d/jid' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/utils/job.py", line 75, in store_job mminion.returners[jidstore_fstr](False, passed_jid=load["jid"]) File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid return prep_jid( File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid return prep_jid( File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 131, in prep_jid return prep_jid( [Previous line repeated 2 more times] File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 104, in prep_jid raise salt.exceptions.SaltCacheError(err) salt.exceptions.SaltCacheError: prep_jid could not store a jid after 5 tries. [CRITICAL] The specified 'local_cache' returner threw a stack trace: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/salt/utils/job.py", line 142, in store_job mminion.returners[fstr](load) File "/usr/lib/python3/dist-packages/salt/returners/local_cache.py", line 155, in returner os.makedirs(hn_dir) File "/usr/lib/python3.8/os.py", line 213, in makedirs makedirs(head, exist_ok=exist_ok) File "/usr/lib/python3.8/os.py", line 223, in makedirs mkdir(name, mode) PermissionError: [Errno 13] Permission denied: '/var/cache/salt/master/jobs/f0/28fd6b902e129207cea3115367772245620db61fb34b903ce7ebcdf9e7458d'

kerem closed this issue

2026-03-14 02:00:15 +03:00

kerem commented

2026-03-14 02:00:21 +03:00

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Owner

@rtwright68 commented on GitHub (Sep 3, 2020):

Also ran against an agent that has been installed for some time and is reporting:

tactical@ubuntu-rtw-tactical-rmm:$ sudo salt rtw-fs1-55 test.ping
No minions matched the target. No command was sent, no jid was assigned.
ERROR: No return received
tactical@ubuntu-rtw-tactical-rmm:$ sudo salt RTW-FS1-55 test.ping
RTW-FS1-55:
Minion did not return. [No response]
The minions may not have all finished running and any remaining minions will return upon completion. To look up the return data for this job later, run the following command:

salt-run jobs.lookup_jid 20200903100609310541

ERROR: Minions returned with non-zero exit code

@rtwright68 commented on GitHub (Sep 3, 2020): Also ran against an agent that has been installed for some time and is reporting: tactical@ubuntu-rtw-tactical-rmm:~$ sudo salt rtw-fs1-55 test.ping No minions matched the target. No command was sent, no jid was assigned. ERROR: No return received tactical@ubuntu-rtw-tactical-rmm:~$ sudo salt RTW-FS1-55 test.ping RTW-FS1-55: Minion did not return. [No response] The minions may not have all finished running and any remaining minions will return upon completion. To look up the return data for this job later, run the following command: salt-run jobs.lookup_jid 20200903100609310541 ERROR: Minions returned with non-zero exit code

kerem commented

2026-03-14 02:00:26 +03:00

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@wh1te909 commented on GitHub (Sep 3, 2020):

make sure to run salt-run jobs.lookup_jid with sudo or you'll get that permission denied error. Any salt command actually needs sudo.

So the tactical agent actually has nothing to do with the salt minion, 2 completely separate processes so seems like it's just a salt issue. First check to see if the salt-minion windows service is running. Then check the log file C:\salt\var\log\salt\minion and see if there are any errors.

@wh1te909 commented on GitHub (Sep 3, 2020): make sure to run ```salt-run jobs.lookup_jid``` with sudo or you'll get that permission denied error. Any salt command actually needs sudo. So the tactical agent actually has nothing to do with the salt minion, 2 completely separate processes so seems like it's just a salt issue. First check to see if the ```salt-minion``` windows service is running. Then check the log file ```C:\salt\var\log\salt\minion``` and see if there are any errors.

kerem commented

2026-03-14 02:00:31 +03:00

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@rtwright68 commented on GitHub (Sep 13, 2020):

Service was running enough to show the patches but not the hardware details.
Last couple of agents are now working ok. I will close this ticket.

@rtwright68 commented on GitHub (Sep 13, 2020): Service was running enough to show the patches but not the hardware details. Last couple of agents are now working ok. I will close this ticket.

kerem referenced this issue

2026-03-14 06:49:30 +03:00

[GH-ISSUE #1995] Multiple script checks based on the same script in an automation policy do not work. #3190