[GH-ISSUE #2027] Fresh Install Agent count always at zero (Unsupported Proxy used) #1263

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opened 2026-03-02 02:22:13 +03:00 by kerem · 0 comments

kerem commented

2026-03-02 02:22:13 +03:00

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Originally created by @crocobc on GitHub (Oct 9, 2024).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2027

Server Info (please complete the following information):

OS: [e.g. Debian 12]
Browser: [e.g. chrome, brave, firefox, edge, opera]
RMM Version (as shown in top left of web UI): v0.19.3

Installation Method:

Standard
Standard with --insecure flag at install (I only have 1 Public IP available...)
Docker

Describe the bug
Agent count always stays at zero...

To Reproduce

Standard Installation with insecure flag.
Installation is behind pfsense + Haproxy
I followed step to install here https://github.com/ninjamonkey198206/T-RMM-PFSense-HAProxy-config
and here https://docs.tacticalrmm.com/unsupported_proxies/#haproxy

Expected behavior
Show normal agent count

Additional context
I check for similar problem and saw that it maybe related to daphne.

Output of service daphne status:

service daphne status
● daphne.service - uvicorn daemon v1
     Loaded: loaded (/etc/systemd/system/daphne.service; enabled; preset: enabled)
     Active: active (running) since Tue 2024-10-08 16:23:59 +04; 16h ago
    Process: 2254 ExecStartPre=rm -f /rmm/daphne.sock (code=exited, status=0/SUCCESS)
    Process: 2255 ExecStartPre=rm -f /rmm/daphne.sock.lock (code=exited, status=0/SUCCESS)
   Main PID: 2256 (uvicorn)
      Tasks: 6 (limit: 4621)
     Memory: 108.5M
        CPU: 1min 10.723s
     CGroup: /system.slice/daphne.service
             └─2256 /rmm/api/env/bin/python3.11 /rmm/api/env/bin/uvicorn --uds /rmm/daphne.sock "--forwarded-allow-ips=*" tacticalrmm.asgi:application

oct. 09 00:49:30 rmm uvicorn[2256]: INFO:     connection closed
oct. 09 00:49:32 rmm uvicorn[2256]: INFO:     ('10.X.X.X', 0) - "WebSocket /ws/dashinfo/?access_token=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" [accepted]
oct. 09 00:49:32 rmm uvicorn[2256]: INFO:     connection open

No error in /rmm/api/tacticalrmm/tacticalrmm/private/log/ (only access.log with 200 requests other are empty.)

Troubleshoot Script

./troubleshoot_server.sh
-------------- mer. 09 oct. 2024 06:49:02 CEST --------------
Enter the subdomain for the backend (e.g. api.example.com):
api.domain.com
 Verified api.domain.com

Enter the subdomain for the frontend (e.g. rmm.example.com):
rmm.domain.com
 Verified rmm.domain.com

Enter the subdomain for meshcentral (e.g. mesh.example.com):
mesh.domain.com
 Verified mesh.domain.com

Enter yourdomain used for letsencrypt (e.g. example.com):
domain.com

 Checking IPs

 Success api.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP
 Success rmm.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP
 Success mesh.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP

 Checking Services

 Success RMM Service is Running
 Success daphne Service is Running
 Success celery Service is Running
 Success celerybeat Service is Running
 Success nginx Service is Running
 Success nats Service is running
 Success nats-api Service is running
 Success meshcentral Service is running
 Success postgresql Service is running
 Success redis-server Service is running

 Checking Open Ports

 WAN IP is PublicIP

xxxxxxxxxxxxxx-xxxxxxxxxxxxxx [PublicIP] 443 (https) open
 HTTPs Port is open

 Checking For Proxy

 ......this might take a while!!

 Proxy detected using Certificate

 No Proxy detected using IP

 Checking SSL Certificate is up to date

sudo: certbot : Command not found
 SSL Certificate for domain.com is fine

sudo: certbot : Command not found
 Getting summary output of logs

You will have a log file called checklog.log in the directory you ran this script from

Check TRMM connection to MeshCentral

tactical@rmm:~$ /rmm/api/env/bin/python /rmm/api/tacticalrmm/manage.py check_mesh
Mesh site: https://mesh.domain.com
Mesh username: xxxxxxxx
Mesh token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Mesh device group: TacticalRMM
Auth token ok:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Mesh url ok:
ws://127.0.0.1:4430/control.ashx?auth=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Mesh device id ok: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

PING

tactical@rmm:~$ ping api.domain.com -c 1
PING rmm.home (127.0.1.1) 56(84) bytes of data.
64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.030 ms

--- rmm.home ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.030/0.030/0.030/0.000 ms
tactical@rmm:~$ ping mesh.domain.com -c 1
PING rmm.home (127.0.1.1) 56(84) bytes of data.
64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.026 ms

--- rmm.home ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.026/0.026/0.026/0.000 ms
tactical@rmm:~$ ping rmm.domain.com -c 1
PING rmm.home (127.0.1.1) 56(84) bytes of data.
64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.021 ms

--- rmm.home ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.021/0.021/0.021/0.000 ms

I understand it's not a supprorted configuration but it's fresh install and i cannot see any erros anywhere....
Aside from that, all the features are working fine...

Any help would be appreciate.

Originally created by @crocobc on GitHub (Oct 9, 2024). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/2027 **Server Info (please complete the following information):** - OS: [e.g. Debian 12] - Browser: [e.g. chrome, brave, firefox, edge, opera] - RMM Version (as shown in top left of web UI): v0.19.3 **Installation Method:** - [ ] Standard - [X] Standard with `--insecure` flag at install (I only have 1 Public IP available...) - [ ] Docker **Describe the bug** Agent count always stays at zero... ![image](https://github.com/user-attachments/assets/a5f1aa6f-d98c-4d9d-a12b-6cdcd7831822) **To Reproduce** - Standard Installation with insecure flag. - Installation is behind pfsense + Haproxy - I followed step to install here [https://github.com/ninjamonkey198206/T-RMM-PFSense-HAProxy-config](https://github.com/ninjamonkey198206/T-RMM-PFSense-HAProxy-config) and here [https://docs.tacticalrmm.com/unsupported_proxies/#haproxy](https://docs.tacticalrmm.com/unsupported_proxies/#haproxy) **Expected behavior** Show normal agent count **Additional context** I check for similar problem and saw that it maybe related to daphne. **Output of service daphne status:** ```bash service daphne status ● daphne.service - uvicorn daemon v1 Loaded: loaded (/etc/systemd/system/daphne.service; enabled; preset: enabled) Active: active (running) since Tue 2024-10-08 16:23:59 +04; 16h ago Process: 2254 ExecStartPre=rm -f /rmm/daphne.sock (code=exited, status=0/SUCCESS) Process: 2255 ExecStartPre=rm -f /rmm/daphne.sock.lock (code=exited, status=0/SUCCESS) Main PID: 2256 (uvicorn) Tasks: 6 (limit: 4621) Memory: 108.5M CPU: 1min 10.723s CGroup: /system.slice/daphne.service └─2256 /rmm/api/env/bin/python3.11 /rmm/api/env/bin/uvicorn --uds /rmm/daphne.sock "--forwarded-allow-ips=*" tacticalrmm.asgi:application oct. 09 00:49:30 rmm uvicorn[2256]: INFO: connection closed oct. 09 00:49:32 rmm uvicorn[2256]: INFO: ('10.X.X.X', 0) - "WebSocket /ws/dashinfo/?access_token=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" [accepted] oct. 09 00:49:32 rmm uvicorn[2256]: INFO: connection open ``` **No error in /rmm/api/tacticalrmm/tacticalrmm/private/log/ (only access.log with 200 requests other are empty.)** **Troubleshoot Script** ```bash ./troubleshoot_server.sh -------------- mer. 09 oct. 2024 06:49:02 CEST -------------- Enter the subdomain for the backend (e.g. api.example.com): api.domain.com Verified api.domain.com Enter the subdomain for the frontend (e.g. rmm.example.com): rmm.domain.com Verified rmm.domain.com Enter the subdomain for meshcentral (e.g. mesh.example.com): mesh.domain.com Verified mesh.domain.com Enter yourdomain used for letsencrypt (e.g. example.com): domain.com Checking IPs Success api.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP Success rmm.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP Success mesh.domain.com is Locally Resolved: PublicIP Remotely Resolved: PublicIP Checking Services Success RMM Service is Running Success daphne Service is Running Success celery Service is Running Success celerybeat Service is Running Success nginx Service is Running Success nats Service is running Success nats-api Service is running Success meshcentral Service is running Success postgresql Service is running Success redis-server Service is running Checking Open Ports WAN IP is PublicIP xxxxxxxxxxxxxx-xxxxxxxxxxxxxx [PublicIP] 443 (https) open HTTPs Port is open Checking For Proxy ......this might take a while!! Proxy detected using Certificate No Proxy detected using IP Checking SSL Certificate is up to date sudo: certbot : Command not found SSL Certificate for domain.com is fine sudo: certbot : Command not found Getting summary output of logs You will have a log file called checklog.log in the directory you ran this script from ``` Check TRMM connection to MeshCentral ```bash tactical@rmm:~$ /rmm/api/env/bin/python /rmm/api/tacticalrmm/manage.py check_mesh Mesh site: https://mesh.domain.com Mesh username: xxxxxxxx Mesh token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Mesh device group: TacticalRMM Auth token ok: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Mesh url ok: ws://127.0.0.1:4430/control.ashx?auth=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Mesh device id ok: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ``` PING ```bash tactical@rmm:~$ ping api.domain.com -c 1 PING rmm.home (127.0.1.1) 56(84) bytes of data. 64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.030 ms --- rmm.home ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 0ms rtt min/avg/max/mdev = 0.030/0.030/0.030/0.000 ms tactical@rmm:~$ ping mesh.domain.com -c 1 PING rmm.home (127.0.1.1) 56(84) bytes of data. 64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.026 ms --- rmm.home ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 0ms rtt min/avg/max/mdev = 0.026/0.026/0.026/0.000 ms tactical@rmm:~$ ping rmm.domain.com -c 1 PING rmm.home (127.0.1.1) 56(84) bytes of data. 64 bytes from rmm.home (127.0.1.1): icmp_seq=1 ttl=64 time=0.021 ms --- rmm.home ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 0ms rtt min/avg/max/mdev = 0.021/0.021/0.021/0.000 ms ``` I understand it's not a supprorted configuration but it's fresh install and i cannot see any erros anywhere.... Aside from that, all the features are working fine... Any help would be appreciate.