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[GH-ISSUE #1764] 0.17.5 fails to install properly and requires some manual changes to shape it #1096
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Originally created by @optiproplus on GitHub (Feb 21, 2024).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1764
Server Info (please complete the following information):
Installation Method:
Describe the bug
A clear and concise description of what the bug is.
Creating meshcentral account and group
Done.
Done. This command will only work if MeshCentral is stopped.
Mesh Central not ready yet...
ok mesh//e4E4O@9HJQBwrYZfcVt64rDPC9a5LJCFJwNQ3nrZ04mNHnEboMfXnv7ok1uziQ7j
Created symlink /etc/systemd/system/multi-user.target.wants/nats.service → /etc/systemd/system/nats.service.
Traceback (most recent call last):
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 264, in connect
sock = self.retry.call_with_retry(
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/retry.py", line 46, in call_with_retry
return do()
^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 265, in
lambda: self._connect(), lambda error: self.disconnect(error)
^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 627, in _connect
raise err
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 615, in _connect
sock.connect(socket_address)
ConnectionRefusedError: [Errno 111] Connection refused
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/rmm/api/tacticalrmm/manage.py", line 21, in
main()
File "/rmm/api/tacticalrmm/manage.py", line 17, in main
execute_from_command_line(sys.argv)
File "/rmm/api/env/lib/python3.11/site-packages/django/core/management/init.py", line 442, in execute_from_command_line
utility.execute()
File "/rmm/api/env/lib/python3.11/site-packages/django/core/management/init.py", line 436, in execute
self.fetch_command(subcommand).run_from_argv(self.argv)
File "/rmm/api/env/lib/python3.11/site-packages/django/core/management/base.py", line 412, in run_from_argv
self.execute(*args, **cmd_options)
File "/rmm/api/env/lib/python3.11/site-packages/django/core/management/base.py", line 458, in execute
output = self.handle(*args, **options)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/tacticalrmm/core/management/commands/initial_db_setup.py", line 15, in handle
CoreSettings().save()
File "/rmm/api/tacticalrmm/core/models.py", line 111, in save
cache.delete(CORESETTINGS_CACHE_KEY)
File "/rmm/api/env/lib/python3.11/site-packages/django/core/cache/backends/redis.py", line 199, in delete
return self._cache.delete(key)
^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/django/core/cache/backends/redis.py", line 119, in delete
return bool(client.delete(key))
^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/commands/core.py", line 1712, in delete
return self.execute_command("DEL", *names)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/client.py", line 533, in execute_command
conn = self.connection or pool.get_connection(command_name, **options)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 1291, in get_connection
connection.connect()
File "/rmm/api/env/lib/python3.11/site-packages/redis/connection.py", line 270, in connect
raise ConnectionError(self._error_message(e))
redis.exceptions.ConnectionError: Error 111 connecting to localhost:6379. Connection refused.
Reloading NATs configuration...
NATs configuration reloaded
and the installation was completely broken, however when we tried to launch redis, it was working fine
so we had to rollback everything except redis and re-start the installation from scratch
3. after install it was still unusable until we find out that 'TacticalRMM' group was not created inside the mesh
4. i don't know why, but mesh web interface just doesn't work while trying to push 'add group' button, so we had to create it manually via mesh cli
5. there was an error in nginx rmm.conf in /natws section - until after we've put proxy_set_header Upgrade "websocket" - we were getting 'error in Upgrade header' from nats server
@dinger1986 commented on GitHub (Feb 21, 2024):
where is the vps hosted? is it a vps and not LXC? what version of Ubuntu?
@wh1te909 commented on GitHub (Feb 21, 2024):
I just tested a fresh install on ubuntu 22.04.3 and not able to reproduce, install works fine. Do not attempt to manually change or edit things. If install didn't work you need to wipe and try again.