[GH-ISSUE #1650] System Issues. Problem with downloading agent #1032

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opened 2026-03-02 02:20:43 +03:00 by kerem · 0 comments

kerem commented

2026-03-02 02:20:43 +03:00

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Originally created by @targetss on GitHub (Oct 13, 2023).
Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1650

OS: Debian GNU/Linux 10 (buster)
Chrome (Version 117.0.5938.149 (Official build))
RMM Version: v0.16.4

Installation Method:

Standard

Problem:

After the upgrade by staff resources started a problem with downloading a new installation file to install the RMM agent. This problem occurs when selecting any parameters for the agent. Only the file "exe" creates a problem, powershell script is downloaded without problems
Object request:
{
"installMethod": "exe",
"client": 1,
"site": 1,
"expires": 24,
"agenttype": "workstation",
"power": 1,
"rdp": 1,
"ping": 1,
"goarch": "amd64",
"api": "https://api.rm.mydomain.ru",
"fileName": "trmm---workstation-amd64.exe",
"plat": "windows"
}

Debug log (Error):

HTTPSConnectionPool(host='agents.tacticalrmm.com', port=443): Max retries exceeded with url: /api/v2/exe (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7fd16dd14850>: Failed to resolve 'agents.tacticalrmm.com' ([Errno -3] Temporary failure in name resolution)"))

Screen:

https://ibb.co/Nx792x9

Originally created by @targetss on GitHub (Oct 13, 2023). Original GitHub issue: https://github.com/amidaware/tacticalrmm/issues/1650 - OS: Debian GNU/Linux 10 (buster) - Chrome (Version 117.0.5938.149 (Official build)) - RMM Version: v0.16.4 **Installation Method:** - Standard ### Problem: After the upgrade by staff resources started a problem with downloading a new installation file to install the RMM agent. This problem occurs when selecting any parameters for the agent. Only the file "exe" creates a problem, powershell script is downloaded without problems Object request: { "installMethod": "exe", "client": 1, "site": 1, "expires": 24, "agenttype": "workstation", "power": 1, "rdp": 1, "ping": 1, "goarch": "amd64", "api": "https://api.rm.mydomain.ru", "fileName": "trmm---workstation-amd64.exe", "plat": "windows" } ### Debug log (Error): HTTPSConnectionPool(host='agents.tacticalrmm.com', port=443): Max retries exceeded with url: /api/v2/exe (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7fd16dd14850>: Failed to resolve 'agents.tacticalrmm.com' ([Errno -3] Temporary failure in name resolution)")) ### Screen: https://ibb.co/Nx792x9