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[GH-ISSUE #1481] Multiple issues on some browsers with Download Certificate #420

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opened 2026-02-26 18:46:59 +03:00 by kerem · 1 comment

kerem commented

2026-02-26 18:46:59 +03:00

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Originally created by @tmlmt on GitHub (Nov 16, 2024).
Original GitHub issue: https://github.com/documenso/documenso/issues/1481

Issue Description

When clicking on "Download Certificate" of a completed/signed document, there are issues on some browsers.

On Chrome/iPhone, clicking on the button actually prints the whole page and doesn't even show the "Certificate"
On Safari/iPhone, we get the print preview of an empty page with just a footer with the URL, the date and "Page 1 of 1"
On Chromium/Desktop, the Documenso logo is missing:
While Firefox/Desktop works well:

Steps to Reproduce

Open a completed doc
Next to "Document Completed", click on the "..." three dots and select Audit Logs
Click on Download Certificate

Expected Behavior

All should work like Firefox/Desktop. And by the way I would expect a PDF to be generated and downloaded, not a print preview ?

Current Behavior

See above

Screenshots (optional)

No response

Operating System [e.g., Windows 10]

Ubuntu 24.04, iOS 18.1

Browser [e.g., Chrome, Firefox]

Various

Version [e.g., 2.0.1]

1.8.0.rc-0

Please check the boxes that apply to this issue report.

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.
I want to work on creating a PR for this issue if approved

Originally created by @tmlmt on GitHub (Nov 16, 2024). Original GitHub issue: https://github.com/documenso/documenso/issues/1481 ### Issue Description When clicking on "Download Certificate" of a completed/signed document, there are issues on some browsers. 1. On Chrome/iPhone, clicking on the button actually prints the whole page and doesn't even show the "Certificate" 2. On Safari/iPhone, we get the print preview of an empty page with just a footer with the URL, the date and "Page 1 of 1" 3. On Chromium/Desktop, the Documenso logo is missing: ![image](https://github.com/user-attachments/assets/db86b7c7-16ad-420a-8ac6-a978f0839c69) 4. While Firefox/Desktop works well: ![image](https://github.com/user-attachments/assets/f3c35d8e-45a1-4863-8de2-8fdb10e41b8b) ### Steps to Reproduce - Open a completed doc - Next to "Document Completed", click on the "..." three dots and select Audit Logs - Click on Download Certificate ### Expected Behavior All should work like Firefox/Desktop. And by the way I would expect a PDF to be generated and downloaded, not a print preview ? ### Current Behavior See above ### Screenshots (optional) _No response_ ### Operating System [e.g., Windows 10] Ubuntu 24.04, iOS 18.1 ### Browser [e.g., Chrome, Firefox] Various ### Version [e.g., 2.0.1] 1.8.0.rc-0 ### Please check the boxes that apply to this issue report. - [X] I have searched the existing issues to make sure this is not a duplicate. - [X] I have provided steps to reproduce the issue. - [X] I have included relevant environment information. - [X] I have included any relevant screenshots. - [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem added the

status: triage

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2026-02-26 18:46:59 +03:00

kerem commented

2026-02-26 18:46:59 +03:00

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@bigbeka commented on GitHub (Feb 3, 2025):

Experiencing similar issues:

Safari/MacOS: Empty pages for Certificate and Logs
Chrome/MacOS: Works fine
Firefox/MacOS: Works fine
Safari/iOS: Empty page on Certificate and Logs has all the content

@bigbeka commented on GitHub (Feb 3, 2025): Experiencing similar issues: 1. Safari/MacOS: Empty pages for Certificate and Logs 2. Chrome/MacOS: Works fine 3. Firefox/MacOS: Works fine 4. Safari/iOS: Empty page on Certificate and Logs has all the content

kerem referenced this issue

2026-02-26 19:31:14 +03:00

[PR #420] [CLOSED] chore(deps-dev): bump @types/node from 20.1.0 to 20.6.5 in /apps/marketing #962

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