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[GH-ISSUE #1398] Signing order incorrect (nobody can sign) #391

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opened 2026-02-26 18:46:49 +03:00 by kerem · 4 comments

kerem commented

2026-02-26 18:46:49 +03:00

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Originally created by @matevz-spacapan on GitHub (Oct 12, 2024).
Original GitHub issue: https://github.com/documenso/documenso/issues/1398

Originally assigned to: @dguyen on GitHub.

Issue Description

If you use a template and select the "Send document" checkbox, the signing order is not correctly applied, and nobody seems to be able to sign the document.
If I then edit the document, the signing order will be different from what is in the template.
Reordering the order after initially sending the document doesn't correct it either.

Steps to Reproduce

Create a document template with two or more people
Go to the template list and select the Use template option
Select the Send document checkbox
Create and send

Expected Behavior

The signing order should be correctly applied.

Current Behavior

The signing order is not the same as in the template. Nobody can sign the document (everyone sees the wait for your turn error).

Screenshots (optional)

No response

Operating System [e.g., Windows 10]

Windows 11

Browser [e.g., Chrome, Firefox]

Chrome

Version [e.g., 2.0.1]

129.0.6668.101

Please check the boxes that apply to this issue report.

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.
I want to work on creating a PR for this issue if approved

Originally created by @matevz-spacapan on GitHub (Oct 12, 2024). Original GitHub issue: https://github.com/documenso/documenso/issues/1398 Originally assigned to: @dguyen on GitHub. ### Issue Description If you use a template and select the "Send document" checkbox, the signing order is not correctly applied, and nobody seems to be able to sign the document. If I then edit the document, the signing order will be different from what is in the template. Reordering the order after initially sending the document doesn't correct it either. ### Steps to Reproduce 1. Create a document template with two or more people 2. Go to the template list and select the Use template option 3. Select the Send document checkbox 4. Create and send ### Expected Behavior The signing order should be correctly applied. ### Current Behavior The signing order is not the same as in the template. Nobody can sign the document (everyone sees the wait for your turn error). ### Screenshots (optional) _No response_ ### Operating System [e.g., Windows 10] Windows 11 ### Browser [e.g., Chrome, Firefox] Chrome ### Version [e.g., 2.0.1] 129.0.6668.101 ### Please check the boxes that apply to this issue report. - [X] I have searched the existing issues to make sure this is not a duplicate. - [X] I have provided steps to reproduce the issue. - [X] I have included relevant environment information. - [X] I have included any relevant screenshots. - [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem

2026-02-26 18:46:49 +03:00

closed this issue
added the
type: bug

status: assigned

apps: web
labels

kerem commented

2026-02-26 18:46:50 +03:00

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@ephraimduncan commented on GitHub (Oct 15, 2024):

Hello @matevz-spacapan, I've attempted to reproduce the issue you reported by following the steps you provided, but I've been unsuccessful in both the production environment and on the main branch.

Which version of Documenso are you currently using? You mistook the question for the browser version 😄
Are you self-hosting the application, or using a hosted instance?
Have you encountered any specific error messages related to this issue?

@ephraimduncan commented on GitHub (Oct 15, 2024): Hello @matevz-spacapan, I've attempted to reproduce the issue you reported by following the steps you provided, but I've been unsuccessful in both the production environment and on the main branch. - Which version of Documenso are you currently using? You mistook the question for the browser version 😄 - Are you self-hosting the application, or using a hosted instance? - Have you encountered any specific error messages related to this issue?

kerem commented

2026-02-26 18:46:50 +03:00

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@matevz-spacapan commented on GitHub (Oct 15, 2024):

Hey, @ephraimduncan! I'm running a self-hosted Docker instance on the latest tag. I didn't see any errors in the console or logs.

@matevz-spacapan commented on GitHub (Oct 15, 2024): Hey, @ephraimduncan! I'm running a self-hosted Docker instance on the [latest tag](https://hub.docker.com/layers/documenso/documenso/latest/images/sha256-e32e1f8f4eca489b57a37dd53b0455bad023912fa4e82e7bc9f9b4d0c302725a?context=explore). I didn't see any errors in the console or logs.

kerem commented

2026-02-26 18:46:50 +03:00

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@ArbiterGR commented on GitHub (Nov 1, 2024):

Same issue on my installation as well. I'm using a self hosted instance too. I see there's a PR for this issue. Would it be possible to get it merged before 1.7.2 stable?

@ArbiterGR commented on GitHub (Nov 1, 2024): Same issue on my installation as well. I'm using a self hosted instance too. I see there's a PR for this issue. Would it be possible to get it merged before 1.7.2 stable?

kerem commented

2026-02-26 18:46:50 +03:00

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@dguyen commented on GitHub (Nov 3, 2024):

The fix is merged into main, and will be released in the next rc and stable release

@dguyen commented on GitHub (Nov 3, 2024): The fix is merged into main, and will be released in the next rc and stable release

kerem referenced this issue

2026-02-26 19:31:06 +03:00

[PR #391] [MERGED] feat: send custom emails #935

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starred/documenso#391

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