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opened 2026-02-26 18:46:45 +03:00 by kerem
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Originally created by @zxtanzxzx on GitHub (Sep 11, 2024).
Original GitHub issue: https://github.com/documenso/documenso/issues/1343
Issue Description
Just want to talk to someone from the team about issue that i am having and see if i did my setup wrong.
I was trying out and evaluting Documenso and setup the docker compose/.env to my fitting.
However, after signing up, i did not receveid the confirmation email. So, i have to manually 'verify' my account by going to DB and manually update the emailverified column.
Signing requested was not received in my inbox
And signed document is stuck at pending state.
Job to perform task seems to be created successfully but not being executed.
Here are the list of pending jobs that were in the BackgroundJobTask table
Using the original docker compose file from
ENV File
Steps to Reproduce
Install and run Documenso follwing instruction in https://docs.documenso.com/developers/self-hosting
Expected Behavior
Expect all the listed jobs to run
Current Behavior
All the listed jobs not running
Screenshots (optional)
Operating System [e.g., Windows 10]
MAC OS and Ubuntu
Browser [e.g., Chrome, Firefox]
Chrome
Version [e.g., 2.0.1]
1.7.0
Please check the boxes that apply to this issue report.
@github-actions[bot] commented on GitHub (Sep 11, 2024):
Thank you for opening your first issue and for being a part of the open signing revolution!
One of our team members will review it and get back to you as soon as it possible 💚
Meanwhile, please feel free to hop into our community in Discord
@jsbrain commented on GitHub (Sep 20, 2024):
Facing the exact same problem, the
http://localhost:3000/api/trpc/profile.sendConfirmationEmail?batch=1returns:@matheusliraofficial commented on GitHub (Sep 24, 2024):
After debugging a lot, I fixed the issue, I found out that I had to add this variable to my .env:
NEXT_PRIVATE_INTERNAL_WEBAPP_URL="http://{CONTAINER_INTERNAL_IP}:3000"Since in my case I was running it inside a container, instead of using localhost, I had to use the container IP address
@jsbrain commented on GitHub (Sep 27, 2024):
I simply cannot get it to run. Setting
NEXT_PRIVATE_INTERNAL_WEBAPP_URL="http://{CONTAINER_INTERNAL_IP}:3000"helped to trigger the jobs and now they actually run in the db but signing jobs always fail, for what ever reason.Also when setting
NEXT_PRIVATE_JOBS_PROVIDER="trigger"the jobs still run locally it seems, even with having all trigger related envs set to my trigger cloud endpoint.The job payload looks like this:
and I have absolutely no idea where the
192.168.65.1ip is coming from. I am not connected to any such network.@jsbrain commented on GitHub (Sep 27, 2024):
Finally got it to work, the solution for me was to not set an export password when creating the .p12 certificate. This makes sense, as according to my research, there is no option to set said export password anywhere, meaning the signing docs are quite misleading. It even states that when setting the export password, you should remember it as you'd need it to use the password but without an option to set said password how should it even work?
@jiaweing commented on GitHub (Oct 5, 2024):
How did you generate the p12 without an export pass? I tried leaving it empty and it still doesn't work
@shrey565 commented on GitHub (Oct 8, 2024):
@jiaweing i faced the same issue, fixed it by setting export password in this variable NEXT_PRIVATE_SIGNING_PASSPHRASE.
@jsbrain setting empty export password in certificate worked because NEXT_PRIVATE_SIGNING_PASSPHRASE was set empty by default.
@jsbrain commented on GitHub (Oct 8, 2024):
@shrey565 that's curious, I would expect the NEXT_PRIVATE_SIGNING_PASSPHRASE to be, as the name suggests, the passphrase of the certificate, not the export password. It doesn't really make sense to me that it would work for the export password but well, if it works it works :)
@jiaweing commented on GitHub (Oct 9, 2024):
@shrey565 I tried both with and without a passphrase for the p12 cert and setting the NEXT_PRIVATE_SIGNING_PASSPHRASE variable but I'm still having issues with sealing the document. Weird.
@jsbrain commented on GitHub (Oct 10, 2024):
@jiaweing try this
@jiaweing commented on GitHub (Oct 11, 2024):
I managed to solve it. I was generating the keys on Windows this whole time, generating on the machine itself solved it.
@Ange7 commented on GitHub (Dec 30, 2025):
Hello,
Does anyone know how to re-run a background job?
I have one job stuck in PENDING:
SELECT status, name, COUNT()
FROM "BackgroundJobTask"
GROUP BY status, name
ORDER BY COUNT() DESC;
Result:
I would like to re-run the seal-document job in order to complete an old document that is still pending.
Is there a way to re-queue or manually trigger this job?
Thanks.
@hanprat commented on GitHub (Feb 12, 2026):
@Ange7 My solution for rerunning sealing-job is :
Activate your user as admin, adding
ADMINrole.Access the dashboard admin
https://your-documenso-site.com/admin.Go to the Documents page and search the document you want to seal.
After you find the document and go to the detail page, just find "Reseal Document" button on the Admin Actions section
@aleksander-pankow commented on GitHub (Feb 13, 2026):
Problem
Documenso requires a signing certificate (.p12) to sign documents. Without a valid certificate, functions like document signing fails and status is PENDING all time. Common issues include:
These problems typically occur when deploying Documenso with Docker using volumes or after container redeployments.
Solution
I introduce a cert-generator container that:
Benefits
Tested in production using DOKPLOY v0.25.5
Here:
Change data in this line to yours own.
Implement SIGNING_PASSPHRASE=your_pass_phrase to ENV.
Behavior after certificate generation:
Once the signing certificate has been successfully generated:
This is the simplest way to generate a signing certificate so the system works out of the box. For those who need a more advanced or paid certificate, the script would require some modifications. Nevertheless, this approach is ideal for users who need it immediately.
Enjoy.