[GH-ISSUE #1027] Unable to update to 2.35 from 2.34.1 inside app - error code 2711 #2905

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opened 2026-03-01 19:04:18 +03:00 by kerem · 0 comments

kerem commented 2026-03-01 19:04:18 +03:00

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Originally created by @darkred on GitHub (Dec 24, 2021).
Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/1027

Originally assigned to: @NickeManarin on GitHub.

Using ScreenToGit 2.34.1 in windows 11 Pro x64 fully updated.

I got the notification inside app for the new 2.35 version, so I clicked it, then clicked Install, confirmed the UAC prompt, but unfortunately I got the following error:

The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2711.

and the final page was:

I repeated the installation multiple times, but the installer/update never completes.

Do I have to manually install .NET 6 for the installer to work? (if yes, using what executable?)
Shouldn't the installer install it as a prequisite for me?

Originally created by @darkred on GitHub (Dec 24, 2021). Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/1027 Originally assigned to: @NickeManarin on GitHub. Using ScreenToGit 2.34.1 in windows 11 Pro x64 fully updated. I got the notification inside app for the new 2.35 version, so I clicked it, then clicked Install, confirmed the UAC prompt, but unfortunately I got the following error: > The installer has encountered an unexpected error installing this package. > This may indicate a problem with this package. The error code is 2711.   and the final page was:  I repeated the installation multiple times, but the installer/update never completes. Do I have to manually install .NET 6 for the installer to work? (if yes, using what executable?) Shouldn't the installer install it as a prequisite for me?

kerem 2026-03-01 19:04:18 +03:00

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