[GH-ISSUE #167] Emails are not recovered correctly from full bakcup #133

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opened 2026-02-27 08:14:31 +03:00 by kerem · 3 comments

kerem commented

2026-02-27 08:14:31 +03:00

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Originally created by @soniqsoft on GitHub (Aug 22, 2021).
Original GitHub issue: https://github.com/lucascbeyeler/zmbackup/issues/167

ISSUE TYPE

Bug Report

ENVIRONMENT VERSION

Zmbackup Version: 1.26
Zimbra Version: 8.8.15_GA_3869
Linux Distribution & Version: Ubuntu 18.04 LTS

SUMMARY

Started to recover email account with m option (mailbox only) and received recovered partially with error:
ERROR: zclient.IO_ERROR (Read timed out) (cause: java.net.SocketTimeoutExce|
ption Read timed out)

STEPS TO REPRODUCE

Recover mailbox account from full backup session
zmbackup -r -m <session> <email>
<!--
ACTUAL RESULTS: What happened when you did the steps before.
-->
##### ACTUAL RESULTS

ERROR: zclient.IO_ERROR (Read timed out) (cause: java.net.SocketTimeoutExce|
ption Read timed out)

Originally created by @soniqsoft on GitHub (Aug 22, 2021). Original GitHub issue: https://github.com/lucascbeyeler/zmbackup/issues/167   ##### ISSUE TYPE - Bug Report  ##### ENVIRONMENT VERSION - Zmbackup Version: 1.26 - Zimbra Version: 8.8.15_GA_3869 - Linux Distribution & Version: Ubuntu 18.04 LTS  ##### SUMMARY Started to recover email account with m option (mailbox only) and received recovered partially with error: ERROR: zclient.IO_ERROR (Read timed out) (cause: java.net.SocketTimeoutExce| ption Read timed out)  ##### STEPS TO REPRODUCE ``` Recover mailbox account from full backup session zmbackup -r -m <session> <email>  ##### ACTUAL RESULTS ``` ERROR: zclient.IO_ERROR (Read timed out) (cause: java.net.SocketTimeoutExce| ption Read timed out) ```

kerem closed this issue

2026-02-27 08:14:31 +03:00

kerem commented

2026-02-27 08:14:32 +03:00

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@ananiasfilho commented on GitHub (Apr 27, 2022):

Its said "Time Out"
Try restore backup using zmmailbox

zmmailbox -z -m user@example.com -t 0 postRestURL "//?fmt=tgz&resolve=reset" /backup/user@example.com.tar.gz

-t 0 is the tip that say to zmmailbox to run command without timeout limit.

@ananiasfilho commented on GitHub (Apr 27, 2022): Its said "Time Out" Try restore backup using zmmailbox zmmailbox -z -m user@example.com **_-t 0_** postRestURL "//?fmt=tgz&resolve=reset" /backup/user@example.com.tar.gz -t 0 is the tip that say to zmmailbox to run command without timeout limit.

kerem commented

2026-02-27 08:14:32 +03:00

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@soniqsoft commented on GitHub (Apr 27, 2022):

Thank you @ananiasfilho!
I found it earlier but forgot to mention it here.
Thanks a lot anyway.

@soniqsoft commented on GitHub (Apr 27, 2022): Thank you @ananiasfilho! I found it earlier but forgot to mention it here. Thanks a lot anyway.

kerem commented

2026-02-27 08:14:33 +03:00

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Owner

@andreagobetti commented on GitHub (Feb 22, 2024):

For me the -t 0 option was not enough, but I managed to solve this issue increasing the socket_so_timeout value from 30000 to 3000000

using these commands:

zmlocalconfig -e socket_so_timeout=3000000
zmlocalconfig --reload

Like mgarbo suggested here: https://community.zextras.com/forum/zimbra-ose-9-by-zextras/zmmailbox-postresturl-doesnt-work/

@andreagobetti commented on GitHub (Feb 22, 2024): For me the `-t 0` option was not enough, but I managed to solve this issue increasing the `socket_so_timeout` value from 30000 to `3000000` using these commands: ``` zmlocalconfig -e socket_so_timeout=3000000 zmlocalconfig --reload ``` Like _mgarbo_ suggested here: https://community.zextras.com/forum/zimbra-ose-9-by-zextras/zmmailbox-postresturl-doesnt-work/