[GH-ISSUE #1390] SMTP connection error & diagnostic page says no internet access - related? #934

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opened 2026-03-03 02:04:48 +03:00 by kerem · 2 comments

kerem commented

2026-03-03 02:04:48 +03:00

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Originally created by @AndyYangUK on GitHub (Feb 16, 2021).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/1390

Please submit all your third party help requests to the forum

Link: https://bitwardenrs.discourse.group/c/help

Hi,
On my Bitwarden-rs installation, I've had it working for a while and it's located at https://bw.mydomain.com. I did initially have SMTP working, but at some point I've lost the config.json file through some folder reshuffles.

I tried to setup the bitwarden-rs container again, put my old database back into it and that works fine. I can log in, bitwarden can download favicons, etc... etc...

Issues:

When I try to setup the SMTP again, I get error 400 Bad Request.

SMTP Settings:

Enabled: True
Host: [mxroute server]
Enable Secure SMTP: True
Port: 465
From address: admin@mydomain.com
From Name: bitwarden_rs
Username: admin@mydomain.com
Password: [password] I've checked and tested elsewhere that I can connect to this account
SMTP Auth mechanism: Plain

Error:
Error sending SMTP test email.
SMTP Client error: Could not connect.

I checked the Diagnostics tab to see what could be the issue, and it says I have no Internet Access, but everything else seems to be fine.

As bitwarden can download favicons when I log in, and the fact that I can access it via public internet, doesn't that already suggest it has internet access?

Any help with this be helpful.

Thanks

Originally created by @AndyYangUK on GitHub (Feb 16, 2021). Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/1390 # Please submit all your third party help requests to the forum Link: https://bitwardenrs.discourse.group/c/help Hi, On my Bitwarden-rs installation, I've had it working for a while and it's located at https://bw.mydomain.com. I did initially have SMTP working, but at some point I've lost the config.json file through some folder reshuffles. I tried to setup the bitwarden-rs container again, put my old database back into it and that works fine. I can log in, bitwarden can download favicons, etc... etc... **Issues:** 1. When I try to setup the SMTP again, I get error 400 Bad Request. _SMTP Settings:_ - Enabled: True - Host: [mxroute server] - Enable Secure SMTP: True - Port: 465 - From address: admin@mydomain.com - From Name: bitwarden_rs - Username: admin@mydomain.com - Password: [password] _I've checked and tested elsewhere that I can connect to this account_ - SMTP Auth mechanism: Plain _Error:_ Error sending SMTP test email. SMTP Client error: Could not connect. 2. I checked the Diagnostics tab to see what could be the issue, and it says I have no Internet Access, but everything else seems to be fine. As bitwarden can download favicons when I log in, and the fact that I can access it via public internet, doesn't that already suggest it has internet access? Any help with this be helpful. Thanks

kerem

2026-03-03 02:04:48 +03:00

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kerem commented

2026-03-03 02:04:50 +03:00

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@BlackDex commented on GitHub (Feb 16, 2021):

Hello @AndyYangUK,
You closed this issue, could you state why and if you have solved this issue for other people.

@BlackDex commented on GitHub (Feb 16, 2021): Hello @AndyYangUK, You closed this issue, could you state why and if you have solved this issue for other people.

kerem commented

2026-03-03 02:04:50 +03:00

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Owner

@AndyYangUK commented on GitHub (Feb 17, 2021):

Hi @BlackDex

I'm not entirely sure exactly what it was that fixed this particular issue as I was having a couple other non-Bitwarden issues I was trying to resolve as well, but it is now fixed. I can send test emails and the diagnostics page shows I have internet access.

Below are a few things I did, I tried to do them iteratively to figure out what the exact issue was but life got in the way and I lost track of what I was doing, so this is just a dump of actions I did, from memory, that eventually lead to a fix - but not in any particular order:

Restart Docker
Rebuilt the container from the latest image.
In the docker daemon.json file, I had an iptables flag set to false. I removed that and restarted docker daemon.
Restarted server
Added the iptables flag as false again in the daemon.json.
Adjusted my UFW rules: allow from 172.17.0.0/16 to anywhere & allow from 172.16.0.0/16 to anywhere

Sorry I can't be more helpful with this one!

@AndyYangUK commented on GitHub (Feb 17, 2021): Hi @BlackDex I'm not entirely sure exactly what it was that fixed this particular issue as I was having a couple other non-Bitwarden issues I was trying to resolve as well, but it is now fixed. I can send test emails and the diagnostics page shows I have internet access. Below are a few things I did, I tried to do them iteratively to figure out what the exact issue was but life got in the way and I lost track of what I was doing, so this is just a dump of actions I did, from memory, that eventually lead to a fix - but not in any particular order: - Restart Docker - Rebuilt the container from the latest image. - In the docker daemon.json file, I had an iptables flag set to false. I removed that and restarted docker daemon. - Restarted server - Added the iptables flag as false again in the daemon.json. - Adjusted my UFW rules: allow from 172.17.0.0/16 to anywhere & allow from 172.16.0.0/16 to anywhere Sorry I can't be more helpful with this one!