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[GH-ISSUE #759] PHP Fatal error: Could not check compatibility #131

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opened 2026-02-26 05:33:28 +03:00 by kerem · 0 comments
kerem commented 2026-02-26 05:33:28 +03:00
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Originally created by @FaySmash on GitHub (Nov 9, 2025).
Original GitHub issue: https://github.com/nextcloud/twofactor_gateway/issues/759

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Steps to reproduce

  1. Update to Nextcloud 31.0.10
  2. Extract the twofactor_gateway.tar.gz to /custom_apps/twofactor_gateway
  3. Enable the App and and reload Nextcloud

Expected behaviour

It should work like the Previous Version v0.20.0

Actual behaviour

Nextcloud stops to function and this appears in the Nextcloud Log:

NOTICE: PHP message: PHP Fatal error:  Could not check compatibility between OCA\TwoFactorGateway\Provider\AProvider::getTemplate(OCP\IUser $user): OCP\Template\ITemplate and OCP\Authentication\TwoFactorAuth\IProvider::getTemplate(OCP\IUser $user): OCP\Template, because class OCP\Template\ITemplate is not available in /var/www/html/custom_apps/twofactor_gateway/lib/Provider/AProvider.php on line 83

Server configuration

Web server: Apache/Nginx

Database: PostgreSQL

PHP version: 8

Nextcloud version: 31.0.10

List of activated apps 
  - bruteforcesettings: 4.0.0
  - calendar: 5.5.8
  - cloud_federation_api: 1.14.0
  - contacts: 7.3.6
  - contactsinteraction: 1.12.1
  - dav: 1.33.0
  - external: 6.0.2
  - federatedfilesharing: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_external: 1.23.0
  - files_pdfviewer: 4.0.0
  - files_sharing: 1.23.1
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - memories: 7.7.0
  - music: 2.4.1
  - nextcloud-aio: 0.8.0
  - notifications: 4.0.0
  - notify_push: 1.2.1
  - oauth2: 1.19.1
  - password_policy: 3.0.0
  - passwords: 2025.11.10
  - phonetrack: 0.9.1
  - photos: 4.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - richdocuments: 8.7.6
  - settings: 1.14.0
  - support: 3.0.0
  - text: 5.0.2
  - theming: 2.6.1
  - theming_customcss: 1.19.0
  - twofactor_backupcodes: 1.20.0
  - twofactor_gateway: 0.20.0
  - twofactor_totp: 13.0.0-dev.0
  - updatenotification: 1.21.0
  - viewer: 4.0.0
  - webhook_listeners: 1.2.0
  - workflowengine: 2.13.0
Disabled:
  - activity: 4.0.0 (installed 4.0.0)
  - admin_audit: 1.21.0 (installed 1.21.0)
  - app_api: 5.0.2 (installed 5.0.2)
  - circles: 31.0.0 (installed 31.0.0)
  - comments: 1.21.0 (installed 1.21.0)
  - dashboard: 7.11.0 (installed 7.11.0)
  - deck: 1.15.3 (installed 1.15.3)
  - encryption: 2.19.0
  - federation: 1.21.0 (installed 1.21.0)
  - files_reminders: 1.4.0 (installed 1.4.0)
  - files_trashbin: 1.21.0 (installed 1.21.0)
  - files_versions: 1.24.0 (installed 1.24.0)
  - firstrunwizard: 4.0.0 (installed 4.0.0)
  - nextcloud_announcements: 3.0.0 (installed 3.0.0)
  - notes: 4.12.3 (installed 4.12.3)
  - privacy: 3.0.0 (installed 3.0.0)
  - recommendations: 4.0.0 (installed 4.0.0)
  - related_resources: 2.0.0 (installed 2.0.0)
  - serverinfo: 3.0.0 (installed 3.0.0)
  - sharebymail: 1.21.0 (installed 1.21.0)
  - survey_client: 3.0.0 (installed 3.0.0)
  - suspicious_login: 9.0.1
  - systemtags: 1.21.1 (installed 1.21.1)
  - tasks: 0.17.0 (installed 0.17.0)
  - twofactor_gateway_new: 2.0.0
  - twofactor_nextcloud_notification: 5.0.0
  - user_ldap: 1.22.0
  - user_status: 1.11.0 (installed 1.11.0)
  - weather_status: 1.11.0 (installed 1.11.0)
Nextcloud configuration 

{
    "system": {
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "example.com",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "31.0.10.2",
        "overwrite.cli.url": "https:\/\/example.com\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "updatedirectory": "\/nc-updater",
        "loglevel": 2,
        "app_install_overwrite": [
            "nextcloud-aio",
            "twofactor_gateway"
        ],
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": 10485760,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "0": "OC\\Preview\\Imaginary",
            "1": "OC\\Preview\\MarkDown",
            "2": "OC\\Preview\\MP3",
            "3": "OC\\Preview\\TXT",
            "4": "OC\\Preview\\OpenDocument",
            "5": "OC\\Preview\\Krita",
            "6": "OC\\Preview\\Imaginary",
            "7": "OC\\Preview\\ImaginaryPDF",
            "8": "OC\\Preview\\Movie",
            "23": "OC\\Preview\\ImaginaryPDF"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": 30,
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "maintenance_window_start": 100,
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 36000,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
        "remember_login_cookie_lifetime": "7776000",
        "skeletondirectory": "",
        "default_language": "de",
        "default_phone_region": "DE",
        "memories.db.triggers.fcu": true,
        "memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
        "memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": true,
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "defaultapp": "",
        "memories.gis_type": 2,
        "memories.vod.disable": false,
        "memories.index.mode": "2",
        "memories.index.path": "\/Benutzer\/Bilder",
        "memories.index.path.blacklist": "\\\/(Videos|_Unbearbeitet_)\\\/",
        "updatechecker": false,
        "DOMAIN": "example.com"
    }
}

Browser

Browser name: Waterfox

Browser version: 6.6.4

Operating system: Windows

Originally created by @FaySmash on GitHub (Nov 9, 2025). Original GitHub issue: https://github.com/nextcloud/twofactor_gateway/issues/759 <!--- Please keep this note for other contributors --> ### How to use GitHub * Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue. * Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue. * Subscribe to receive notifications on status change and new comments. --- ### Steps to reproduce 1. Update to Nextcloud 31.0.10 2. Extract the twofactor_gateway.tar.gz to /custom_apps/twofactor_gateway 3. Enable the App and and reload Nextcloud ### Expected behaviour It should work like the Previous Version v0.20.0 ### Actual behaviour Nextcloud stops to function and this appears in the Nextcloud Log: ``` NOTICE: PHP message: PHP Fatal error: Could not check compatibility between OCA\TwoFactorGateway\Provider\AProvider::getTemplate(OCP\IUser $user): OCP\Template\ITemplate and OCP\Authentication\TwoFactorAuth\IProvider::getTemplate(OCP\IUser $user): OCP\Template, because class OCP\Template\ITemplate is not available in /var/www/html/custom_apps/twofactor_gateway/lib/Provider/AProvider.php on line 83 ``` ### Server configuration **Web server:** Apache/Nginx **Database:** PostgreSQL **PHP version:** 8 **Nextcloud version:** 31.0.10 <details> <summary>List of activated apps</summary> ``` - bruteforcesettings: 4.0.0 - calendar: 5.5.8 - cloud_federation_api: 1.14.0 - contacts: 7.3.6 - contactsinteraction: 1.12.1 - dav: 1.33.0 - external: 6.0.2 - federatedfilesharing: 1.21.0 - files: 2.3.1 - files_downloadlimit: 4.0.0 - files_external: 1.23.0 - files_pdfviewer: 4.0.0 - files_sharing: 1.23.1 - logreader: 4.0.0 - lookup_server_connector: 1.19.0 - memories: 7.7.0 - music: 2.4.1 - nextcloud-aio: 0.8.0 - notifications: 4.0.0 - notify_push: 1.2.1 - oauth2: 1.19.1 - password_policy: 3.0.0 - passwords: 2025.11.10 - phonetrack: 0.9.1 - photos: 4.0.0 - profile: 1.0.0 - provisioning_api: 1.21.0 - richdocuments: 8.7.6 - settings: 1.14.0 - support: 3.0.0 - text: 5.0.2 - theming: 2.6.1 - theming_customcss: 1.19.0 - twofactor_backupcodes: 1.20.0 - twofactor_gateway: 0.20.0 - twofactor_totp: 13.0.0-dev.0 - updatenotification: 1.21.0 - viewer: 4.0.0 - webhook_listeners: 1.2.0 - workflowengine: 2.13.0 Disabled: - activity: 4.0.0 (installed 4.0.0) - admin_audit: 1.21.0 (installed 1.21.0) - app_api: 5.0.2 (installed 5.0.2) - circles: 31.0.0 (installed 31.0.0) - comments: 1.21.0 (installed 1.21.0) - dashboard: 7.11.0 (installed 7.11.0) - deck: 1.15.3 (installed 1.15.3) - encryption: 2.19.0 - federation: 1.21.0 (installed 1.21.0) - files_reminders: 1.4.0 (installed 1.4.0) - files_trashbin: 1.21.0 (installed 1.21.0) - files_versions: 1.24.0 (installed 1.24.0) - firstrunwizard: 4.0.0 (installed 4.0.0) - nextcloud_announcements: 3.0.0 (installed 3.0.0) - notes: 4.12.3 (installed 4.12.3) - privacy: 3.0.0 (installed 3.0.0) - recommendations: 4.0.0 (installed 4.0.0) - related_resources: 2.0.0 (installed 2.0.0) - serverinfo: 3.0.0 (installed 3.0.0) - sharebymail: 1.21.0 (installed 1.21.0) - survey_client: 3.0.0 (installed 3.0.0) - suspicious_login: 9.0.1 - systemtags: 1.21.1 (installed 1.21.1) - tasks: 0.17.0 (installed 0.17.0) - twofactor_gateway_new: 2.0.0 - twofactor_nextcloud_notification: 5.0.0 - user_ldap: 1.22.0 - user_status: 1.11.0 (installed 1.11.0) - weather_status: 1.11.0 (installed 1.11.0) ``` </details> <details> <summary>Nextcloud configuration</summary> ``` { "system": { "one-click-instance": true, "one-click-instance.user-limit": 100, "memcache.local": "\\OC\\Memcache\\APCu", "apps_paths": [ { "path": "\/var\/www\/html\/apps", "url": "\/apps", "writable": false }, { "path": "\/var\/www\/html\/custom_apps", "url": "\/custom_apps", "writable": true } ], "check_data_directory_permissions": false, "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "password": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "overwritehost": "example.com", "overwriteprotocol": "https", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "localhost", ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "pgsql", "version": "31.0.10.2", "overwrite.cli.url": "https:\/\/example.com\/", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "updatedirectory": "\/nc-updater", "loglevel": 2, "app_install_overwrite": [ "nextcloud-aio", "twofactor_gateway" ], "log_type": "file", "logfile": "\/var\/www\/html\/data\/nextcloud.log", "log_rotate_size": 10485760, "log.condition": { "apps": [ "admin_audit" ] }, "preview_max_x": 2048, "preview_max_y": 2048, "jpeg_quality": 60, "enabledPreviewProviders": { "0": "OC\\Preview\\Imaginary", "1": "OC\\Preview\\MarkDown", "2": "OC\\Preview\\MP3", "3": "OC\\Preview\\TXT", "4": "OC\\Preview\\OpenDocument", "5": "OC\\Preview\\Krita", "6": "OC\\Preview\\Imaginary", "7": "OC\\Preview\\ImaginaryPDF", "8": "OC\\Preview\\Movie", "23": "OC\\Preview\\ImaginaryPDF" }, "enable_previews": true, "upgrade.disable-web": true, "mail_smtpmode": "smtp", "trashbin_retention_obligation": "auto, 30", "versions_retention_obligation": "auto, 30", "activity_expire_days": 30, "simpleSignUpLink.shown": false, "share_folder": "\/Shared", "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/", "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726", "maintenance_window_start": 100, "allow_local_remote_servers": true, "davstorage.request_timeout": 36000, "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425", "htaccess.RewriteBase": "\/", "dbpersistent": false, "auth.bruteforce.protection.enabled": true, "ratelimit.protection.enabled": true, "files_external_allow_create_new_local": false, "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***", "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***", "remember_login_cookie_lifetime": "7776000", "skeletondirectory": "", "default_language": "de", "default_phone_region": "DE", "memories.db.triggers.fcu": true, "memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl", "memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64", "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg", "memories.vod.ffprobe": "\/usr\/bin\/ffprobe", "mail_smtpsecure": "ssl", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpauth": true, "mail_smtpport": "465", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "defaultapp": "", "memories.gis_type": 2, "memories.vod.disable": false, "memories.index.mode": "2", "memories.index.path": "\/Benutzer\/Bilder", "memories.index.path.blacklist": "\\\/(Videos|_Unbearbeitet_)\\\/", "updatechecker": false, "DOMAIN": "example.com" } } ``` </details> ### Browser **Browser name:** Waterfox **Browser version:** 6.6.4 **Operating system:** Windows
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starred/twofactor_gateway-nextcloud#131
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