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[GH-ISSUE #956] Not Restore SMS from a particular contact. Really need it #756

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opened 2026-02-26 01:31:32 +03:00 by kerem · 9 comments

kerem commented

2026-02-26 01:31:32 +03:00

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Originally created by @chrisspar on GitHub (May 12, 2019).
Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/956

Originally assigned to: @kurahaupo, @chrisspar on GitHub.

Before you report your issue, please consider perusing the https://github.com/jberkel/sms-backup-plus#faq and searching the issues page to see if it has already been reported.

Expected behaviour

Actual behaviour

Steps to reproduce the behaviour

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Android version: 8.0.0
Phone model / brand : Samsung Galaxy 7
SMS Backup+ version installed :1.5.11
Messaging app: Samsung messaging

Not fully restoring on 1 SMS contact. I followed all the FAQ, restoring and archiving details provided, but still can't restore it. I am missing about A YEARS WORTH from this 1 contact. Please, i need this information. I appreciate your help

Originally created by @chrisspar on GitHub (May 12, 2019). Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/956 Originally assigned to: @kurahaupo, @chrisspar on GitHub. Before you report your issue, please consider perusing the [https://github.com/jberkel/sms-backup-plus#faq](FAQ) and searching the issues page to see if it has already been reported. ### Expected behaviour ### Actual behaviour ### Steps to reproduce the behaviour ### Please specify the following: * Android version: 8.0.0 * Phone model / brand : Samsung Galaxy 7 * SMS Backup+ version installed :1.5.11 * Messaging app: Samsung messaging Not fully restoring on 1 SMS contact. I followed all the FAQ, restoring and archiving details provided, but still can't restore it. I am missing about A YEARS WORTH from this 1 contact. Please, i need this information. I appreciate your help

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2026-02-26 01:31:32 +03:00

kerem commented

2026-02-26 01:31:32 +03:00

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@Luisruns commented on GitHub (May 31, 2019):

Is anyone providing support at all for any of the issues reported here!

@Luisruns commented on GitHub (May 31, 2019): Is anyone providing support at all for any of the issues reported here!

kerem commented

2026-02-26 01:31:32 +03:00

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@chrisspar commented on GitHub (Jun 23, 2019):

i dont know

@chrisspar commented on GitHub (Jun 23, 2019): i dont know

kerem commented

2026-02-26 01:31:32 +03:00

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@kurahaupo commented on GitHub (Oct 5, 2019):

It does not need a feature in the App.

In GMail, make sure that the SMS backup label only applies to the messages that you want to restore, and then ask SMS Backup to restore from that label.

There are several ways to do this, but I suggest that you start by making a new GMail label; then either:

move all the messages from the SMS backup label to the new label, then search for the ones you want to restore and add your SMS backup label to them; or
add new label label to the messages you want restored, and change the settings in SMS Backup to use that label.

Then ask SMS Backup to restore your messages.
Then you might want to undo the changes above.

@kurahaupo commented on GitHub (Oct 5, 2019): It does not need a feature in the App. In GMail, make sure that the SMS backup label only applies to the messages that you want to restore, and then ask SMS Backup to restore from that label. There are several ways to do this, but I suggest that you start by making a new GMail label; then either: 1. move all the messages from the SMS backup label to the new label, then search for the ones you want to restore and add your SMS backup label to them; or 1. add new label label to the messages you want restored, and change the settings in SMS Backup to use that label. Then ask SMS Backup to restore your messages. Then you might want to undo the changes above.

kerem commented

2026-02-26 01:31:32 +03:00

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@kurahaupo commented on GitHub (Nov 9, 2019):

@chrisspar did the procedure above solve your problem?

@kurahaupo commented on GitHub (Nov 9, 2019): @chrisspar did the procedure above solve your problem?

kerem commented

2026-02-26 01:31:32 +03:00

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@Luisruns commented on GitHub (Nov 12, 2019):

No, it did not.

On Fri, Nov 8, 2019 at 11:23 PM, Martin Kealeynotifications@github.com wrote:
@chrisspar did the procedure above solve your problem?

—
You are receiving this because you commented.
Reply to this email directly, view it on GitHub, or unsubscribe.

@Luisruns commented on GitHub (Nov 12, 2019): No, it did not. On Fri, Nov 8, 2019 at 11:23 PM, Martin Kealey<notifications@github.com> wrote: @chrisspar did the procedure above solve your problem? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

kerem commented

2026-02-26 01:31:32 +03:00

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@kurahaupo commented on GitHub (Dec 20, 2019):

(sorry for the delay)

@Luisruns which of those options did you try, and what happened?

As a first step, we need to determine whether the messages were transferred or not.

They might have been transferred, but not assigned to the correct contact. Has the contact changed phone number or anything like that? Are there any oddball or unlabelled SMS conversations in your phone?
They might not have been transferred. Is there anything peculiar about the messages? Are they perhaps older or newer than the messages that successfully restored? Do they use have the same "From:" and "To:" header format as your successfully restored messages?

How many messages are involved (per-user and total)?

@kurahaupo commented on GitHub (Dec 20, 2019): (sorry for the delay) @Luisruns which of those options did you try, and what happened? As a first step, we need to determine whether the messages were transferred or not. 1. They might have been transferred, but not assigned to the correct contact. Has the contact changed phone number or anything like that? Are there any oddball or unlabelled SMS conversations in your phone? 2. They might not have been transferred. Is there anything peculiar about the messages? Are they perhaps older or newer than the messages that successfully restored? Do they use have the same "From:" and "To:" header format as your successfully restored messages? How many messages are involved (per-user and total)?

kerem commented

2026-02-26 01:31:32 +03:00

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@Luisruns commented on GitHub (Dec 20, 2019):

Tried all options and still not working. I receive the attached error message when trying to reconnect to my gmail account.

@Luisruns commented on GitHub (Dec 20, 2019): Tried all options and still not working. I receive the attached error message when trying to reconnect to my gmail account.

kerem commented

2026-02-26 01:31:32 +03:00

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@kurahaupo commented on GitHub (Dec 21, 2019):

Sorry, do you mean that no messages were restored? (I took "not fully restoring" to mean "only partially restoring".)

Please log into Github and reply with your error report there, as email replies don't link attachments to bug reports.

@kurahaupo commented on GitHub (Dec 21, 2019): Sorry, do you mean that _no_ messages were restored? (I took "not fully restoring" to mean "only partially restoring".) Please log into [Github](https://github.com/jberkel/sms-backup-plus/issues/956) and reply with your error report there, as email replies don't link attachments to bug reports.

kerem commented

2026-02-26 01:31:32 +03:00

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@kurahaupo commented on GitHub (Apr 26, 2020):

@chrisspar is this still a problem for you?

Previously you said "I receive the attached error message", however no error message was included.

Note that files sent by email may not be attached to issue tickets in Github; if you want to contribute a file, please log into Github and attach it there.

Or for short text files, simply paste their content into the body of your email.

@kurahaupo commented on GitHub (Apr 26, 2020): @chrisspar is this still a problem for you? Previously you said "I receive the attached error message", however no error message was included. Note that files sent by email may not be attached to issue tickets in Github; if you want to contribute a file, please [log into Github](#956) and attach it there. Or for short text files, simply paste their content into the body of your email.