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[GH-ISSUE #872] Outgoing messages not being backed up #685

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opened 2026-02-26 01:31:21 +03:00 by kerem · 8 comments

kerem commented

2026-02-26 01:31:21 +03:00

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Originally created by @bracy1976 on GitHub (Apr 10, 2018).
Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/872

I just upgraded from an HTC One M9 to a Samsung Galaxy s9 running oreo. I have the beta version of SMS Backup plus. None of my outgoing messages, and none of the message strings of which my outgoing message started the string have been backed up. I am using the stock message program and gmail. I've used this app for years with no issues, as no have already attempted to uninstall and reinstall, emptied the cache, and disconnected and reconnected my gmail account. A fix for this issue would be nice. Thanks.

Originally created by @bracy1976 on GitHub (Apr 10, 2018). Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/872 I just upgraded from an HTC One M9 to a Samsung Galaxy s9 running oreo. I have the beta version of SMS Backup plus. None of my outgoing messages, and none of the message strings of which my outgoing message started the string have been backed up. I am using the stock message program and gmail. I've used this app for years with no issues, as no have already attempted to uninstall and reinstall, emptied the cache, and disconnected and reconnected my gmail account. A fix for this issue would be nice. Thanks.

kerem added the

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2026-02-26 01:31:21 +03:00

kerem commented

2026-02-26 01:31:21 +03:00

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@nanna1967 commented on GitHub (Apr 14, 2018):

I have been trying to find the answer to this issue for weeks. Considering that I am a total idiot when it comes to this. I need the outgoing messages, my custody case depends on this and my time is running out can someone please talk in dummy terms for me. every thing is done correctly just not finding an answer???

@nanna1967 commented on GitHub (Apr 14, 2018): I have been trying to find the answer to this issue for weeks. Considering that I am a total idiot when it comes to this. I need the outgoing messages, my custody case depends on this and my time is running out can someone please talk in dummy terms for me. every thing is done correctly just not finding an answer???

kerem commented

2026-02-26 01:31:21 +03:00

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@jcrben commented on GitHub (Apr 14, 2018):

NOTE: I can confirm I do NOT have this problem, using the beta with LG V20 and Pulse SMS https://messenger.klinkerapps.com/overview/

There's a couple related issues noted in the FAQ: https://github.com/jberkel/sms-backup-plus#faq-backup-only-received

In one of these cases https://github.com/jberkel/sms-backup-plus/issues/516#issuecomment-280100070 it had to do with an "Advanced Message" edge case

Since we can't reproduce the issue ourselves, anything that you can do to help is appreciated - could you create a gist of the log as instructed at https://github.com/jberkel/sms-backup-plus#i-want-to-file-a-bug-report-what-should-i-do

@jcrben commented on GitHub (Apr 14, 2018): NOTE: I can confirm I do NOT have this problem, using the beta with LG V20 and Pulse SMS https://messenger.klinkerapps.com/overview/ There's a couple related issues noted in the FAQ: https://github.com/jberkel/sms-backup-plus#faq-backup-only-received In one of these cases https://github.com/jberkel/sms-backup-plus/issues/516#issuecomment-280100070 it had to do with an "Advanced Message" edge case Since we can't reproduce the issue ourselves, anything that you can do to help is appreciated - could you create a gist of the log as instructed at https://github.com/jberkel/sms-backup-plus#i-want-to-file-a-bug-report-what-should-i-do

kerem commented

2026-02-26 01:31:21 +03:00

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@nanna1967 commented on GitHub (Apr 14, 2018):

I am sorry but none of this makes ANY since to me. I have tried again and again. Getting really frustrating, and I can not afford to give up. Thank You

Sent from Mail for Windows 10

From: Ben Creasy
Sent: Saturday, April 14, 2018 2:23 PM
To: jberkel/sms-backup-plus
Cc: nanna1967; Comment
Subject: Re: [jberkel/sms-backup-plus] Outgoing messages not being backed up(#872)

NOTE: I can confirm I do NOT have this problem, using the beta with LG V20 and Pulse SMS https://messenger.klinkerapps.com/overview/
There's a couple related issues noted in the FAQ: https://github.com/jberkel/sms-backup-plus#faq-backup-only-received
In one of these cases #516 (comment) it had to do with an "Advanced Message" edge case
—
You are receiving this because you commented.
Reply to this email directly, view it on GitHub, or mute the thread.

@nanna1967 commented on GitHub (Apr 14, 2018): I am sorry but none of this makes ANY since to me. I have tried again and again. Getting really frustrating, and I can not afford to give up. Thank You Sent from Mail for Windows 10 From: Ben Creasy Sent: Saturday, April 14, 2018 2:23 PM To: jberkel/sms-backup-plus Cc: nanna1967; Comment Subject: Re: [jberkel/sms-backup-plus] Outgoing messages not being backed up(#872) NOTE: I can confirm I do NOT have this problem, using the beta with LG V20 and Pulse SMS https://messenger.klinkerapps.com/overview/ There's a couple related issues noted in the FAQ: https://github.com/jberkel/sms-backup-plus#faq-backup-only-received In one of these cases #516 (comment) it had to do with an "Advanced Message" edge case — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

kerem commented

2026-02-26 01:31:21 +03:00

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@nanna1967 commented on GitHub (Apr 14, 2018):

I appreciate the attempted in helping ,me. When I said I was an idiot I meant that I was an IDIOT. LOL this is not registering, I have gone through some of these URL's and I get nothing. Maybe there is another way to get my out going messages??

@nanna1967 commented on GitHub (Apr 14, 2018): I appreciate the attempted in helping ,me. When I said I was an idiot I meant that I was an IDIOT. LOL this is not registering, I have gone through some of these URL's and I get nothing. Maybe there is another way to get my out going messages??

kerem commented

2026-02-26 01:31:21 +03:00

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@jcrben commented on GitHub (Apr 14, 2018):

Which link doesn't work?

Can you find the log - assuming you're using version 1.5.11

If it is related to backing up / restoring you should also enable the sync log with "Extra debug information" enabled (in "Advanced settings") and attach a relevant portion of it. The sync log is stored as sms_backup_plus.log (in the directory Android/data/com.zegoggles.smssync/files).

Then:

To attach the sync log create a "gist" and link to the gist you created instead of posting the full content in the issue.

To get these onto your computer, you'll have to set up a system to move files from the phone to the desktop such as https://www.airdroid.com/

@jcrben commented on GitHub (Apr 14, 2018): Which link doesn't work? Can you find the log - assuming you're using version 1.5.11 > If it is related to backing up / restoring you should also enable the sync log with "Extra debug information" enabled (in "Advanced settings") and attach a relevant portion of it. The sync log is stored as sms_backup_plus.log (in the directory Android/data/com.zegoggles.smssync/files). Then: > To attach the sync log create a "gist" and link to the gist you created instead of posting the full content in the issue. To get these onto your computer, you'll have to set up a system to move files from the phone to the desktop such as https://www.airdroid.com/

kerem commented

2026-02-26 01:31:21 +03:00

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@nanna1967 commented on GitHub (Apr 15, 2018):

Thank you that was easy. Can you explain why it still only displays the incoming and not the outgoing?? I am so ready to give up. Thank You for all of your help.

@nanna1967 commented on GitHub (Apr 15, 2018): Thank you that was easy. Can you explain why it still only displays the incoming and not the outgoing?? I am so ready to give up. Thank You for all of your help.

kerem commented

2026-02-26 01:31:21 +03:00

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@jcrben commented on GitHub (Apr 15, 2018):

Can you post a link to the gist so that we can see the log? As I mentioned above, we can't reproduce this issue.

@jcrben commented on GitHub (Apr 15, 2018): Can you post a link to the gist so that we can see the log? As I mentioned above, we can't reproduce this issue.

kerem commented

2026-02-26 01:31:21 +03:00

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@asuka73 commented on GitHub (Apr 20, 2018):

Here's a link to my log: https://gist.github.com/asuka73/c255e78376169cae76a926d9ccbac06f#file-sms_backup_plus-log

@asuka73 commented on GitHub (Apr 20, 2018): Here's a link to my log: https://gist.github.com/asuka73/c255e78376169cae76a926d9ccbac06f#file-sms_backup_plus-log