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[GH-ISSUE #850] Backup Issue - Not all sent messages are recognized #674
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Originally created by @sec89 on GitHub (Mar 13, 2018).
Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/850
When backing up messages, only a seemingly random collection of my responses are saved, though it seems that all received text messages are saved. I love your app and am so sad to find that this is happening, are you able to fix it?
I'm restoring from an LG Phoenix 3 to the Samsung Galaxy S8
@jcrben commented on GitHub (Mar 14, 2018):
What version are you running? f-droid has a much newer version https://f-droid.org/packages/com.zegoggles.smssync/
@sec89 commented on GitHub (Mar 14, 2018):
I downloaded the play store version a couple days ago, I'd have to reboot my LG to check for sure. Is the link yoiu sent different? I'm not great at github haha
@jcrben commented on GitHub (Mar 14, 2018):
Not the Play store version, the sms-backup-plus version.
Yes, you can try 1.5.11-beta7 - you'll have to install f-droid first.
@sec89 commented on GitHub (Mar 14, 2018):
I've seen comments suggesting advanced messaging is the issue, but I can't seem to find where that exists in my settings. Do you think that could be my issue? I'll try the f-droid version too
@sec89 commented on GitHub (Mar 15, 2018):
The 1.5.11-beta7 still has the same issue unfortunately.
@jcrben commented on GitHub (Mar 15, 2018):
@jberkel fyi
to clarify, is this happening when they are backed up, or in the restore?
there's a Sync log setting in Advanced settings that could also help - see https://github.com/jberkel/sms-backup-plus#i-want-to-file-a-bug-report-what-should-i-do
I'd expect a bug like this to have been reported before
@jberkel commented on GitHub (Mar 28, 2018):
@sec89 do you use some other apps to send messages? e.g. Signal / Hangouts?
@sec89 commented on GitHub (Mar 28, 2018):
@jberkel for sms messages I've only used the default message app. I don't remember having trouble with the samsung default app, though its been a while since I've backed up my messages onto a new phone. I noticed this issue when transferring from my LG Phoenix 3, on which I used the default app. I cannot find any setting to turn off "advanced messaging," either, as other threads have suggested to do, so I'm not sure that issue is applicable here.
@sec89 commented on GitHub (Mar 28, 2018):
@jberkel @jcrben As a clarification, I just saw your note, ben. I see this issue during backup. Before restoring, I confirmed the contents of the gmail backup, and the gmail backup itself was missing my replies. However, all messages that were backed up, restored correctly on the phone.
@jberkel commented on GitHub (Mar 28, 2018):
You say it's a "seemingly random collection" of messages missing. That is quite weird. See if you can find some sort of pattern for the missing messages (length, multiple recipients, etc.)
@sec89 commented on GitHub (Mar 28, 2018):
I can't seem to find a pattern. There are a variety of lengths of the
texts, some work with emojis, some days have one reply backed up, other
days have a couple. There aren't recipients that seem more affected than
others. I did try backing up multiple time with different labels in my
gmail, and the same replies are getting backed up each time, so there is
something specific about the backed up replies that allow them to get
saved, I'd assume. Are there any patterns I should be looking for
specifically?
On Wed, Mar 28, 2018 at 5:01 PM, Jan Berkel notifications@github.com
wrote:
--
Samantha Cassel, M.S.
PhD Student, University of Delaware
Department of Chemical and Biomolecular Engineering
sammicassel@gmail.com | secassel@udel.edu
@jberkel commented on GitHub (Mar 28, 2018):
What I sometimes observed is that Gmail's threading was out of control and messages got re-grouped in a totally different thread. So all the messages were there, just hidden somewhere.
What I then recommended was to check your email with a "normal" IMAP client, just as a sanity check. Have you tried this?
@sec89 commented on GitHub (Mar 28, 2018):
What do you mean by a "normal" IMAP client? How can I do that?
The only trend I "may" have uncovered is that it seems more rampant with
iPhone recipients. Like maybe the messages that were saved weren't received
as iMessage?
I agree that the gmail threading is a little insane, I'm not sure how to
sort through all of it, as I did (in segments) attempt to back up a large
volume of texts.
On Wed, Mar 28, 2018 at 5:20 PM, Jan Berkel notifications@github.com
wrote:
--
Samantha Cassel, M.S.
PhD Student, University of Delaware
Department of Chemical and Biomolecular Engineering
sammicassel@gmail.com | secassel@udel.edu
@sec89 commented on GitHub (Mar 28, 2018):
When restored on the phone, the messages missing on gmail reflected the
missing messages on my phone after restore.
On Wed, Mar 28, 2018 at 5:23 PM, Sam Cassel sec89@drexel.edu wrote:
--
Samantha Cassel, M.S.
PhD Student, University of Delaware
Department of Chemical and Biomolecular Engineering
sammicassel@gmail.com | secassel@udel.edu
@jberkel commented on GitHub (Mar 28, 2018):
A normal IMAP client you install on your desktop, e.g. https://www.mozilla.org/en/thunderbird/ With the rise of the web clients these have fallen a bit out of fashion.
OK, then it's probably not threading. Not sure what else to suggest at this point.
@sec89 commented on GitHub (Mar 28, 2018):
Thank you for trying.
On Wed, Mar 28, 2018 at 5:28 PM, Jan Berkel notifications@github.com
wrote:
--
Samantha Cassel, M.S.
PhD Student, University of Delaware
Department of Chemical and Biomolecular Engineering
sammicassel@gmail.com | secassel@udel.edu
@jberkel commented on GitHub (Mar 28, 2018):
No problem! I'm leaving this issue open, maybe somebody else has an idea.