[GH-ISSUE #842] Works in my CRM, but how? #664

New issue

Closed

opened 2026-02-26 01:31:16 +03:00 by kerem · 4 comments

kerem commented

2026-02-26 01:31:16 +03:00

Owner

Originally created by @burtpolson on GitHub (Feb 22, 2018).
Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/842

I use Solve 360 CRM, which interfaces with G Suite. The CRM reads emails from gmail with a label I created and have it applied to all incoming and outgoing emails. This is the same label I use to backup SMS and calls in SMS Backup+. So, all SMS and calls show up in my CRM for the correct contact.

The CRM does this based on the email address. My questions:

Is SMS Backup+ adding the email address to all the SMS messages and call logs at the app level?
Is it matching the phone number to the email address from my contact list on the phone for calls?

Taking this one step further, I use Google Voice/Hangouts for my voicemail. I am seeing all the transcribed voicemails automatically tagged with the same label as above and showing in gmail. I think it does this because all incoming and outgoing emails are tagged with the same tag so it can show in my CRM. Unfortunately, the email must have an actual email address tied to it, which I cannot figure out how to do in Google Hangouts. So, the transcribed voicemails are not showing up in my CRM contact. Only the call that was received via SMS Backup+

All in all, it is kind of cool.
Thanks, Burt

Originally created by @burtpolson on GitHub (Feb 22, 2018). Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/842 I use Solve 360 CRM, which interfaces with G Suite. The CRM reads emails from gmail with a label I created and have it applied to all incoming and outgoing emails. This is the same label I use to backup SMS and calls in SMS Backup+. So, all SMS and calls show up in my CRM for the correct contact. The CRM does this based on the email address. My questions: 1. Is SMS Backup+ adding the email address to all the SMS messages and call logs at the app level? 2. Is it matching the phone number to the email address from my contact list on the phone for calls? Taking this one step further, I use Google Voice/Hangouts for my voicemail. I am seeing all the transcribed voicemails automatically tagged with the same label as above and showing in gmail. I think it does this because all incoming and outgoing emails are tagged with the same tag so it can show in my CRM. Unfortunately, the email must have an actual email address tied to it, which I cannot figure out how to do in Google Hangouts. So, the transcribed voicemails are not showing up in my CRM contact. Only the call that was received via SMS Backup+ All in all, it is kind of cool. Thanks, Burt

kerem

2026-02-26 01:31:16 +03:00

closed this issue
added the
stale

question
labels

kerem commented

2026-02-26 01:31:17 +03:00

Author

Owner

@ildar commented on GitHub (Feb 23, 2018):

Burt, may I suggest you to look at the resulting email closely? That's fairly easy in many mail programs with actions like: View mail headers, View mail source.
I guess that'd answer some of your questions.

@ildar commented on GitHub (Feb 23, 2018): Burt, may I suggest you to look at the resulting email closely? That's fairly easy in many mail programs with actions like: View mail headers, View mail source. I guess that'd answer some of your questions.

kerem commented

2026-02-26 01:31:17 +03:00

Author

Owner

@jberkel commented on GitHub (Mar 28, 2018):

Another CRM related tickets you might want to look at #739

@jberkel commented on GitHub (Mar 28, 2018): Another CRM related tickets you might want to look at #739

kerem commented

2026-02-26 01:31:17 +03:00

Author

Owner

@jberkel commented on GitHub (Mar 28, 2018):

The email address is looked up from your contacts, directly on the phone
Same for phone calls

your last question seems unrelated to SMS Backup+

@jberkel commented on GitHub (Mar 28, 2018): 1. The email address is looked up from your contacts, directly on the phone 2. Same for phone calls your last question seems unrelated to SMS Backup+

kerem commented

2026-02-26 01:31:17 +03:00

Author

Owner

@jcrben commented on GitHub (Jul 14, 2018):

Questions look answered!

@jcrben commented on GitHub (Jul 14, 2018): Questions look answered!