[GH-ISSUE #659] I get an, "unfortunately, SMS backup+ has stopped" popup several times a day #559

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opened 2026-02-26 01:30:58 +03:00 by kerem · 3 comments

kerem commented

2026-02-26 01:30:58 +03:00

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Originally created by @graymoment on GitHub (Jul 6, 2016).
Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/659

I get these, "unfortunately, SMS backup+ has stopped" messages many times a day. I've clicked the "report" button and include the system log, but have never heard back. How do I fix it?
I'm on a Galaxy Note 4 with Lollipop with all the latest updates.

Originally created by @graymoment on GitHub (Jul 6, 2016). Original GitHub issue: https://github.com/jberkel/sms-backup-plus/issues/659 I get these, "unfortunately, SMS backup+ has stopped" messages many times a day. I've clicked the "report" button and include the system log, but have never heard back. How do I fix it? I'm on a Galaxy Note 4 with Lollipop with all the latest updates.

kerem

2026-02-26 01:30:58 +03:00

closed this issue
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kerem commented

2026-02-26 01:30:58 +03:00

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@Nairou commented on GitHub (Aug 23, 2016):

I get the same thing now. Looking at the console in ADB, it appears that the app is running out of memory:

Throwing OutOfMemoryError "Failed to allocate a 142606346 byte allocation with 16765168 free bytes and 112MB until OOM"

Details:

FATAL EXCEPTION: AsyncTask #2 Process: com.zegoggles.smssync, PID: 30156 java.lang.RuntimeException: An error occurred while executing doInBackground() at android.os.AsyncTask$3.done(AsyncTask.java:309) at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:354) at java.util.concurrent.FutureTask.setException(FutureTask.java:223) at java.util.concurrent.FutureTask.run(FutureTask.java:242) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588) at java.lang.Thread.run(Thread.java:818) Caused by: java.lang.OutOfMemoryError: Failed to allocate a 142606346 byte allocation with 16765168 free bytes and 112MB until OOM at java.io.ByteArrayOutputStream.expand(ByteArrayOutputStream.java:91) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:216) at java.io.FilterOutputStream.write(FilterOutputStream.java:129) at com.fsck.k9.mail.filter.EOLConvertingOutputStream.write(EOLConvertingOutputStream.java:29) at java.io.FilterOutputStream.write(FilterOutputStream.java:114) at com.fsck.k9.mail.filter.Base64OutputStream.flush(Base64OutputStream.java:149) at com.fsck.k9.mail.filter.Base64OutputStream.write(Base64OutputStream.java:130) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1793) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1769) at org.apache.commons.io.IOUtils.copy(IOUtils.java:1744) at com.zegoggles.smssync.mail.Attachment$Base64Body.writeTo(Attachment.java:62) at com.fsck.k9.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:133) at com.fsck.k9.mail.internet.MimeMultipart.writeTo(MimeMultipart.java:94) at com.fsck.k9.mail.internet.MimeMessage.writeTo(MimeMessage.java:445) at com.fsck.k9.mail.store.imap.ImapStore$ImapFolder.appendMessages(ImapStore.java:1871) at com.zegoggles.smssync.mail.BackupImapStore$BackupFolder.appendMessages(BackupImapStore.java:230) at com.zegoggles.smssync.service.BackupTask.backupCursors(BackupTask.java:266) at com.zegoggles.smssync.service.BackupTask.fetchAndBackupItems(BackupTask.java:147) at com.zegoggles.smssync.service.BackupTask.acquireLocksAndBackup(BackupTask.java:127) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:120) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:47) at android.os.AsyncTask$2.call(AsyncTask.java:295) at java.util.concurrent.FutureTask.run(FutureTask.java:237) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588) at java.lang.Thread.run(Thread.java:818)

@Nairou commented on GitHub (Aug 23, 2016): I get the same thing now. Looking at the console in ADB, it appears that the app is running out of memory: Throwing OutOfMemoryError "Failed to allocate a 142606346 byte allocation with 16765168 free bytes and 112MB until OOM" Details: `FATAL EXCEPTION: AsyncTask #2 Process: com.zegoggles.smssync, PID: 30156 java.lang.RuntimeException: An error occurred while executing doInBackground() at android.os.AsyncTask$3.done(AsyncTask.java:309) at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:354) at java.util.concurrent.FutureTask.setException(FutureTask.java:223) at java.util.concurrent.FutureTask.run(FutureTask.java:242) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588) at java.lang.Thread.run(Thread.java:818) Caused by: java.lang.OutOfMemoryError: Failed to allocate a 142606346 byte allocation with 16765168 free bytes and 112MB until OOM at java.io.ByteArrayOutputStream.expand(ByteArrayOutputStream.java:91) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:216) at java.io.FilterOutputStream.write(FilterOutputStream.java:129) at com.fsck.k9.mail.filter.EOLConvertingOutputStream.write(EOLConvertingOutputStream.java:29) at java.io.FilterOutputStream.write(FilterOutputStream.java:114) at com.fsck.k9.mail.filter.Base64OutputStream.flush(Base64OutputStream.java:149) at com.fsck.k9.mail.filter.Base64OutputStream.write(Base64OutputStream.java:130) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1793) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1769) at org.apache.commons.io.IOUtils.copy(IOUtils.java:1744) at com.zegoggles.smssync.mail.Attachment$Base64Body.writeTo(Attachment.java:62) at com.fsck.k9.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:133) at com.fsck.k9.mail.internet.MimeMultipart.writeTo(MimeMultipart.java:94) at com.fsck.k9.mail.internet.MimeMessage.writeTo(MimeMessage.java:445) at com.fsck.k9.mail.store.imap.ImapStore$ImapFolder.appendMessages(ImapStore.java:1871) at com.zegoggles.smssync.mail.BackupImapStore$BackupFolder.appendMessages(BackupImapStore.java:230) at com.zegoggles.smssync.service.BackupTask.backupCursors(BackupTask.java:266) at com.zegoggles.smssync.service.BackupTask.fetchAndBackupItems(BackupTask.java:147) at com.zegoggles.smssync.service.BackupTask.acquireLocksAndBackup(BackupTask.java:127) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:120) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:47) at android.os.AsyncTask$2.call(AsyncTask.java:295) at java.util.concurrent.FutureTask.run(FutureTask.java:237) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588) at java.lang.Thread.run(Thread.java:818) `

kerem commented

2026-02-26 01:30:58 +03:00

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@jockovonred commented on GitHub (Apr 13, 2017):

I was receiving a similar error via logcat:

FATAL EXCEPTION: AsyncTask #1
Process: com.zegoggles.smssync, PID: 13219
java.lang.RuntimeException: An error occured while executing doInBackground()
	at android.os.AsyncTask$3.done(AsyncTask.java:300)
	at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:355)
	at java.util.concurrent.FutureTask.setException(FutureTask.java:222)
	at java.util.concurrent.FutureTask.run(FutureTask.java:242)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
	at java.lang.Thread.run(Thread.java:818)
Caused by: java.lang.OutOfMemoryError: Failed to allocate a 285212682 byte allocation with 16777216 free bytes and 92MB until OOM
	at java.io.ByteArrayOutputStream.expand(ByteArrayOutputStream.java:91)
	at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:216)
	at java.io.FilterOutputStream.write(FilterOutputStream.java:129)
	at com.fsck.k9.mail.filter.EOLConvertingOutputStream.write(EOLConvertingOutputStream.java:29)
	at java.io.FilterOutputStream.write(FilterOutputStream.java:114)
	at com.fsck.k9.mail.filter.Base64OutputStream.flush(Base64OutputStream.java:149)
	at com.fsck.k9.mail.filter.Base64OutputStream.write(Base64OutputStream.java:130)
	at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1793)
	at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1769)
	at org.apache.commons.io.IOUtils.copy(IOUtils.java:1744)
	at com.zegoggles.smssync.mail.Attachment$Base64Body.writeTo(Attachment.java:62)
	at com.fsck.k9.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:133)
	at com.fsck.k9.mail.internet.MimeMultipart.writeTo(MimeMultipart.java:94)
	at com.fsck.k9.mail.internet.MimeMessage.writeTo(MimeMessage.java:445)
	at com.fsck.k9.mail.store.imap.ImapStore$ImapFolder.appendMessages(ImapStore.java:1871)
	at com.zegoggles.smssync.mail.BackupImapStore$BackupFolder.appendMessages(BackupImapStore.java:230)
	at com.zegoggles.smssync.service.BackupTask.backupCursors(BackupTask.java:266)
	at com.zegoggles.smssync.service.BackupTask.fetchAndBackupItems(BackupTask.java:147)
	at com.zegoggles.smssync.service.BackupTask.acquireLocksAndBackup(BackupTask.java:127)
	at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:120)
	at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:47)
	at android.os.AsyncTask$2.call(AsyncTask.java:288)
	at java.util.concurrent.FutureTask.run(FutureTask.java:237)
	... 3 more

The unfortunate effect was SMS Backup+ doesn't log this error other than an onscreen popup indicating "Unfortunately, SMS backup+ has stopped". SMS messages however were being loaded to GMail, but MMS and Call Logs were NOT being uploaded.

Updating to 1.5.11-BETA3 seems to allow a number of MMS and Call Log records to be processed and uploaded. The process is still running but it's doing more than it's done in a while without the error message popping up!

Edit: SMS Backup+ log file was FINALLY created. It showed 57 MMS and 110 Call Log files to be backed up. Backup appears to have completed successfullly!

@jockovonred commented on GitHub (Apr 13, 2017): I was receiving a similar error via logcat: ``` FATAL EXCEPTION: AsyncTask #1 Process: com.zegoggles.smssync, PID: 13219 java.lang.RuntimeException: An error occured while executing doInBackground() at android.os.AsyncTask$3.done(AsyncTask.java:300) at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:355) at java.util.concurrent.FutureTask.setException(FutureTask.java:222) at java.util.concurrent.FutureTask.run(FutureTask.java:242) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587) at java.lang.Thread.run(Thread.java:818) Caused by: java.lang.OutOfMemoryError: Failed to allocate a 285212682 byte allocation with 16777216 free bytes and 92MB until OOM at java.io.ByteArrayOutputStream.expand(ByteArrayOutputStream.java:91) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:216) at java.io.FilterOutputStream.write(FilterOutputStream.java:129) at com.fsck.k9.mail.filter.EOLConvertingOutputStream.write(EOLConvertingOutputStream.java:29) at java.io.FilterOutputStream.write(FilterOutputStream.java:114) at com.fsck.k9.mail.filter.Base64OutputStream.flush(Base64OutputStream.java:149) at com.fsck.k9.mail.filter.Base64OutputStream.write(Base64OutputStream.java:130) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1793) at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1769) at org.apache.commons.io.IOUtils.copy(IOUtils.java:1744) at com.zegoggles.smssync.mail.Attachment$Base64Body.writeTo(Attachment.java:62) at com.fsck.k9.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:133) at com.fsck.k9.mail.internet.MimeMultipart.writeTo(MimeMultipart.java:94) at com.fsck.k9.mail.internet.MimeMessage.writeTo(MimeMessage.java:445) at com.fsck.k9.mail.store.imap.ImapStore$ImapFolder.appendMessages(ImapStore.java:1871) at com.zegoggles.smssync.mail.BackupImapStore$BackupFolder.appendMessages(BackupImapStore.java:230) at com.zegoggles.smssync.service.BackupTask.backupCursors(BackupTask.java:266) at com.zegoggles.smssync.service.BackupTask.fetchAndBackupItems(BackupTask.java:147) at com.zegoggles.smssync.service.BackupTask.acquireLocksAndBackup(BackupTask.java:127) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:120) at com.zegoggles.smssync.service.BackupTask.doInBackground(BackupTask.java:47) at android.os.AsyncTask$2.call(AsyncTask.java:288) at java.util.concurrent.FutureTask.run(FutureTask.java:237) ... 3 more ``` The unfortunate effect was SMS Backup+ doesn't log this error other than an onscreen popup indicating "Unfortunately, SMS backup+ has stopped". SMS messages however were being loaded to GMail, but MMS and Call Logs were NOT being uploaded. Updating to 1.5.11-BETA3 seems to allow a number of MMS and Call Log records to be processed and uploaded. The process is still running but it's doing more than it's done in a while without the error message popping up! Edit: SMS Backup+ log file was FINALLY created. It showed 57 MMS and 110 Call Log files to be backed up. Backup appears to have completed successfullly!

kerem commented

2026-02-26 01:30:58 +03:00

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@jberkel commented on GitHub (Mar 28, 2018):

Closing this now since the issue seems to be fixed in the beta.

@jberkel commented on GitHub (Mar 28, 2018): Closing this now since the issue seems to be fixed in the beta.