[GH-ISSUE #30] TacticalRMM Agent not starting correctly #96

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opened 2026-03-14 01:36:34 +03:00 by kerem · 1 comment

kerem commented

2026-03-14 01:36:34 +03:00

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Originally created by @JoachimVeulemans on GitHub (Feb 1, 2023).
Original GitHub issue: https://github.com/amidaware/rmmagent/issues/30

The RMM agent crashes on startup sometimes. This can be found in the logs:

Agent version: v2.4.3

time="2023-01-18T14:48:32+01:00" level=info msg="Agent service started"
time="2023-01-18T14:18:21+01:00" level=info msg="Agent service started"
time="2023-01-20T16:19:30+01:00" level=info msg="Agent service started"
time="2023-02-01T08:46:15+01:00" level=info msg="Agent service started"
time="2023-02-01T08:52:24+01:00" level=info msg="Agent service started"
time="2023-02-01T10:05:43+01:00" level=info msg="Agent service started"
time="2023-02-01T10:06:27+01:00" level=error msg="error calling GetWUAUpdateCollection with query \"IsInstalled=1 or IsInstalled=0 and Type='Software' and IsHidden=0\": error calling method Search on IUpdateSearcher: Exception occurred. (<nil>)"

Originally created by @JoachimVeulemans on GitHub (Feb 1, 2023). Original GitHub issue: https://github.com/amidaware/rmmagent/issues/30 The RMM agent crashes on startup sometimes. This can be found in the logs: Agent version: v2.4.3 ``` time="2023-01-18T14:48:32+01:00" level=info msg="Agent service started" time="2023-01-18T14:18:21+01:00" level=info msg="Agent service started" time="2023-01-20T16:19:30+01:00" level=info msg="Agent service started" time="2023-02-01T08:46:15+01:00" level=info msg="Agent service started" time="2023-02-01T08:52:24+01:00" level=info msg="Agent service started" time="2023-02-01T10:05:43+01:00" level=info msg="Agent service started" time="2023-02-01T10:06:27+01:00" level=error msg="error calling GetWUAUpdateCollection with query \"IsInstalled=1 or IsInstalled=0 and Type='Software' and IsHidden=0\": error calling method Search on IUpdateSearcher: Exception occurred. (<nil>)" ```

kerem closed this issue

2026-03-14 01:36:40 +03:00

kerem commented

2026-03-14 01:36:46 +03:00

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@JoachimVeulemans commented on GitHub (Mar 1, 2023):

Agent has no internet connection and can not check for updates. This is somewhat normal behavior. This has nothing to do with the agent crash. Continuing my search on Discord.

@JoachimVeulemans commented on GitHub (Mar 1, 2023): Agent has no internet connection and can not check for updates. This is somewhat normal behavior. This has nothing to do with the agent crash. Continuing my search on Discord.