[GH-ISSUE #33] RMM Service crash on try to auto-update #22

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opened 2026-03-02 02:12:46 +03:00 by kerem · 2 comments

kerem commented

2026-03-02 02:12:46 +03:00

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Originally created by @JoachimVeulemans on GitHub (Mar 4, 2023).
Original GitHub issue: https://github.com/amidaware/rmmagent/issues/33

I see that some agents are not online but mesh agent is running on the agent. I think the TacticalRmm service crashes. And the timestamp of the last update corresponds to this log:

time="" level=info msg="Agent updating from 2.4.2 to 2.4.4"
time="" level=error msg="Get "https://github.com/amidaware/rmmagent/releases/download/v2.4.4/tacticalagent-v2.4.4-windows-amd64.exe": dial tcp: lookup github.com: getaddrinfow: The requested name is valid, but no data of the requested type was found."

Since it has not internet connection, it can not do the update but it shouldn't crash the service.

I have this issue open on GitHub: https://github.com/amidaware/tacticalrmm/issues/1228
A task to solve this has been created.

The fact that the agent does not auto-update without internet is not so bad but the fact that it may crash the service, is rather inconvenient.

Any ideas on what I can do?

[Creating this issue as recommended on Discord]

Originally created by @JoachimVeulemans on GitHub (Mar 4, 2023). Original GitHub issue: https://github.com/amidaware/rmmagent/issues/33 I see that some agents are not online but mesh agent is running on the agent. I think the TacticalRmm service crashes. And the timestamp of the last update corresponds to this log: time="" level=info msg="Agent updating from 2.4.2 to 2.4.4" time="" level=error msg="Get \"https://github.com/amidaware/rmmagent/releases/download/v2.4.4/tacticalagent-v2.4.4-windows-amd64.exe\": dial tcp: lookup github.com: getaddrinfow: The requested name is valid, but no data of the requested type was found." Since it has not internet connection, it can not do the update but it shouldn't crash the service. I have this issue open on GitHub: [https://github.com/amidaware/tacticalrmm/issues/1228](https://github.com/amidaware/tacticalrmm/issues/1228) A task to solve this has been created. The fact that the agent does not auto-update without internet is not so bad but the fact that it may crash the service, is rather inconvenient. Any ideas on what I can do? [Creating this issue as recommended on Discord]

kerem

2026-03-02 02:12:46 +03:00

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kerem commented

2026-03-02 02:12:47 +03:00

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@wh1te909 commented on GitHub (Apr 29, 2023):

I think I see why its crashing. Got some old code that I need to remove from agent update. Will be in next release.

@wh1te909 commented on GitHub (Apr 29, 2023): I think I see why its crashing. Got some old code that I need to remove from agent update. Will be in next release.

kerem commented

2026-03-02 02:12:47 +03:00

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@wh1te909 commented on GitHub (May 10, 2023):

fixed in latest release

@wh1te909 commented on GitHub (May 10, 2023): fixed in latest release

kerem referenced this issue

2026-03-14 01:35:36 +03:00

[GH-ISSUE #22] Feature Request: Agent Health Check CLI Argument #89