[GH-ISSUE #30] TacticalRMM Agent not starting correctly #20

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opened 2026-03-02 02:12:45 +03:00 by kerem · 1 comment

kerem commented

2026-03-02 02:12:45 +03:00

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Originally created by @JoachimVeulemans on GitHub (Feb 1, 2023).
Original GitHub issue: https://github.com/amidaware/rmmagent/issues/30

The RMM agent crashes on startup sometimes. This can be found in the logs:

Agent version: v2.4.3

time="2023-01-18T14:48:32+01:00" level=info msg="Agent service started"
time="2023-01-18T14:18:21+01:00" level=info msg="Agent service started"
time="2023-01-20T16:19:30+01:00" level=info msg="Agent service started"
time="2023-02-01T08:46:15+01:00" level=info msg="Agent service started"
time="2023-02-01T08:52:24+01:00" level=info msg="Agent service started"
time="2023-02-01T10:05:43+01:00" level=info msg="Agent service started"
time="2023-02-01T10:06:27+01:00" level=error msg="error calling GetWUAUpdateCollection with query \"IsInstalled=1 or IsInstalled=0 and Type='Software' and IsHidden=0\": error calling method Search on IUpdateSearcher: Exception occurred. (<nil>)"

Originally created by @JoachimVeulemans on GitHub (Feb 1, 2023). Original GitHub issue: https://github.com/amidaware/rmmagent/issues/30 The RMM agent crashes on startup sometimes. This can be found in the logs: Agent version: v2.4.3 ``` time="2023-01-18T14:48:32+01:00" level=info msg="Agent service started" time="2023-01-18T14:18:21+01:00" level=info msg="Agent service started" time="2023-01-20T16:19:30+01:00" level=info msg="Agent service started" time="2023-02-01T08:46:15+01:00" level=info msg="Agent service started" time="2023-02-01T08:52:24+01:00" level=info msg="Agent service started" time="2023-02-01T10:05:43+01:00" level=info msg="Agent service started" time="2023-02-01T10:06:27+01:00" level=error msg="error calling GetWUAUpdateCollection with query \"IsInstalled=1 or IsInstalled=0 and Type='Software' and IsHidden=0\": error calling method Search on IUpdateSearcher: Exception occurred. (<nil>)" ```

kerem closed this issue

2026-03-02 02:12:45 +03:00

kerem commented

2026-03-02 02:12:46 +03:00

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@JoachimVeulemans commented on GitHub (Mar 1, 2023):

Agent has no internet connection and can not check for updates. This is somewhat normal behavior. This has nothing to do with the agent crash. Continuing my search on Discord.

@JoachimVeulemans commented on GitHub (Mar 1, 2023): Agent has no internet connection and can not check for updates. This is somewhat normal behavior. This has nothing to do with the agent crash. Continuing my search on Discord.

kerem referenced this issue

2026-03-14 01:35:00 +03:00

[GH-ISSUE #20] Do not disable windows updates by default #88