[GH-ISSUE #357] Authentication failed: premium account required but account is premium #245

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opened 2026-02-28 14:31:37 +03:00 by kerem · 4 comments
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Originally created by @exur00 on GitHub (Nov 4, 2022).
Original GitHub issue: https://github.com/jpochyla/psst/issues/357

When I try to login with my account it says "error Authentication failed: premium account required"
I don't have a classical premium account but I do have a family premium account.
This used to work, but I haven't used the program in quite a while so I can't pinpoint when it broke.
image

Originally created by @exur00 on GitHub (Nov 4, 2022). Original GitHub issue: https://github.com/jpochyla/psst/issues/357 When I try to login with my account it says "error Authentication failed: premium account required" I don't have a classical premium account but I do have a family premium account. This used to work, but I haven't used the program in quite a while so I can't pinpoint when it broke. ![image](https://user-images.githubusercontent.com/17301038/199936610-9f38862f-8c0c-41a7-8b93-4ed15be76dba.png)
kerem 2026-02-28 14:31:37 +03:00
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@michaelsage commented on GitHub (Dec 13, 2022):

Experiencing the same issue, did you manage to resolve it?

<!-- gh-comment-id:1348103310 --> @michaelsage commented on GitHub (Dec 13, 2022): Experiencing the same issue, did you manage to resolve it?
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@exur00 commented on GitHub (Dec 23, 2022):

I have not managed to resolve the issue yet.

<!-- gh-comment-id:1363767936 --> @exur00 commented on GitHub (Dec 23, 2022): I have not managed to resolve the issue yet.
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@gslin commented on GitHub (Jan 8, 2023):

Same issue for psst package in Ubuntu 20.04 (https://packages.ubuntu.com/focal/psst this). Solved by cloning the repository and compiling by myself. Also I deleted ~/.config/Psst and ~/.cache/Psst to clear login information.

<!-- gh-comment-id:1374749429 --> @gslin commented on GitHub (Jan 8, 2023): Same issue for psst package in Ubuntu 20.04 (https://packages.ubuntu.com/focal/psst this). Solved by cloning the repository and compiling by myself. Also I deleted `~/.config/Psst` and `~/.cache/Psst` to clear login information.
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@exur00 commented on GitHub (Jan 30, 2023):

I accidentally closed the issue, excuse me.

Solved by cloning the repository and compiling by myself. Also I deleted ~/.config/Psst and ~/.cache/Psst to clear login information.

This also worked for me (fedora 36), but still I'd rather keep using the snap, if there's any way I can help you find out what's causing this, don't hesitate to tell me what I can do.

<!-- gh-comment-id:1408467822 --> @exur00 commented on GitHub (Jan 30, 2023): I accidentally closed the issue, excuse me. >Solved by cloning the repository and compiling by myself. Also I deleted ~/.config/Psst and ~/.cache/Psst to clear login information. This also worked for me (fedora 36), but still I'd rather keep using the snap, if there's any way I can help you find out what's causing this, don't hesitate to tell me what I can do.
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