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[GH-ISSUE #528] [Bug] Subscription profile frequently becomes invalid and requires re-addition #523
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Originally created by @aa1134665908 on GitHub (Aug 4, 2025).
Original GitHub issue: https://github.com/ProxymanApp/proxyman-windows-linux/issues/528
Originally assigned to: @kics223w1 on GitHub.
Description
My subscription profile in pyoxyman frequently becomes invalid without any changes to the system, network (with VPN active), or the subscription key itself. To fix this, I have to delete the existing profile and re-add it using the same subscription URL. This issue has been occurring consistently for the last few versions and is quite disruptive to the user experience.
Steps to Reproduce
Import a subscription profile from a URL.
Use the application normally (connect to proxies, switch nodes) for a period of time (e.g., a few hours or a day).
The issue might occur after restarting the application, rebooting the PC, or sometimes just after a period of inactivity.
Attempt to update the subscription profile.
Current Behavior
The subscription update fails, often with a network error or an invalid format message, even though the subscription URL is correct and works when added as a new profile. All nodes under the profile become unusable until the profile is manually re-added.
Expected Behavior
The subscription profile should remain active and updatable indefinitely, as long as the subscription key from the provider is valid. It should not require being manually re-added on the same machine under the same network conditions.
Environment
App version: [Proxyman Version 3.0.0 (30000) | Windows (Build 10.0.19045)]. The issue started a few versions ago.
Windows/Linux version: [Windous10 22H2 19045.6093]
@kics223w1 commented on GitHub (Aug 4, 2025):
I’m not sure which feature you’re referring to. In Proxyman for Windows 3.0.0, we don’t currently have a feature called Subscription Profile. Could you please provide a screenshot of this feature so we can better understand and assist you? 👍🏻
@aa1134665908 commented on GitHub (Aug 4, 2025):
Hi,
My apologies for the confusion, I used the wrong terminology in my initial report.
The issue is not with a feature called "Subscription Profile". The problem is with my software license key (the activation key) that I purchased for Proxyman.
Periodically, the Proxyman app on my computer deactivates itself. It forgets my license key and I have to activate it again. To do this, I have to use the license management email to "remove" the license from my "old" computer (which is actually the very same computer), and then re-enter the key to activate Proxyman again.
This happens on the same machine, with no hardware changes. It's as if the app thinks my computer is a new device every few weeks.
I hope this clarifies the problem. Thank you for your help.
@kics223w1 commented on GitHub (Aug 4, 2025):
Thanks for clarifying. I think the problem is that the app failed to retrieve the machine ID, so it invalidated your license key. We'll fix this issue.
@kics223w1 commented on GitHub (Aug 8, 2025):
We’ve identified an issue where, if there is an internet error and the License Service is unable to verify the license key, the license key would be removed from the computer.
We have updated the logic so that the license key will not be removed if an internet error occurs during license verification.
This fix will be included in the next version. 👍🏻