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[GH-ISSUE #404] Problem with IMAP import #316

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opened 2026-02-25 21:31:41 +03:00 by kerem · 7 comments

kerem commented

2026-02-25 21:31:41 +03:00

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Originally created by @frdmn on GitHub (Jul 21, 2021).
Original GitHub issue: https://github.com/ciur/papermerge/issues/404

Originally assigned to: @ciur on GitHub.

Description

I have a little issue with the IMAP import, that should pull documents from my self-hosted mail server but doesn't seem to function at the moment.

Expected

Papermerge should pull and import documents attached by mail via IMAP.

Actual

Papermerge connects to the inbox, sees unread mails, but doesn't actually import them into the system.

Info

OS: Dockerized app (ghcr.io/linuxserver/papermerge:latest)
Browser: Brave
Database: SQLite
Papermerge Version: 2.0

papermerge.conf.py configuration file

#DBTYPE = "mariadb"
DBUSER = "root"
DBPASS = "root"
DBHOST = "mariadb"
DBNAME = "papermerge"

MEDIA_DIR = "/data/media"
STATIC_DIR = "/app/papermerge/static"
MEDIA_URL = "/media/"
STATIC_URL = "/static/"

BINARY_STAPLER = "/usr/local/bin/stapler"

IMPORTER_DIR = "/importer"

IMPORT_MAIL_HOST = "obi-wan.yeahwh.at"
IMPORT_MAIL_USER = "docs-import@mailbox.tld"
IMPORT_MAIL_PASS = "pw"
IMPORT_MAIL_DELETE = True
IMPORT_MAIL_BY_USER = True

OCR_DEFAULT_LANGUAGE = "eng"

OCR_LANGUAGES = {
    "eng": "English",
    "deu": "Deutsch"
}

Relevant logs

[2021-07-12 17:19:50,281: INFO/Beat] Scheduler: Sending due task import_from_local_folder (papermerge.core.management.commands.worker.import_from_local_folder)
[2021-07-12 17:19:50,283: INFO/Beat] Scheduler: Sending due task import_from_email (papermerge.core.management.commands.worker.import_from_email)
[2021-07-12 17:19:50,283: INFO/MainProcess] Task papermerge.core.management.commands.worker.import_from_local_folder[0ca51d89-2e89-4537-af31-61f9d595f1d9] received
[2021-07-12 17:19:50,284: INFO/MainProcess] Task papermerge.core.management.commands.worker.import_from_email[c96275ec-3939-4eb8-bdd0-26d3b55df9d8] received
[2021-07-12 17:19:50,284: DEBUG/ForkPoolWorker-2] Celery beat: import_from_local_folder
[2021-07-12 17:19:50,285: INFO/ForkPoolWorker-2] Task papermerge.core.management.commands.worker.import_from_local_folder[0ca51d89-2e89-4537-af31-61f9d595f1d9] succeeded in 0.0008253850974142551s: None
[2021-07-12 17:19:50,286: DEBUG/ForkPoolWorker-2] Celery beat: import_from_email
[2021-07-12 17:19:50,605: DEBUG/ForkPoolWorker-2] IMAP Import: UNSEEN messages 1 count
[2021-07-12 17:19:50,644: INFO/ForkPoolWorker-2] Task papermerge.core.management.commands.worker.import_from_email[c96275ec-3939-4eb8-bdd0-26d3b55df9d8] succeeded in 0.3582966411486268s: None
[2021-07-12 17:20:19,569: INFO/Beat] Scheduler: Sending due task rebuild_the_tree (papermerge.core.management.commands.worker.rebuild_the_tree)
[2021-07-12 17:20:19,570: INFO/MainProcess] Task papermerge.core.management.commands.worker.rebuild_the_tree[a0a717a1-ab08-4c3f-a1a3-cce5d649d462] received

Is there anyway to further troubleshoot this problem?

Many thanks for working and developing on Papermerge - I love the product! ❤️

Originally created by @frdmn on GitHub (Jul 21, 2021). Original GitHub issue: https://github.com/ciur/papermerge/issues/404 Originally assigned to: @ciur on GitHub. **Description** I have a little issue with the IMAP import, that should pull documents from my self-hosted mail server but doesn't seem to function at the moment. **Expected** Papermerge should pull and import documents attached by mail via IMAP. **Actual** Papermerge connects to the inbox, sees unread mails, but doesn't actually import them into the system. **Info** - OS: Dockerized app (`ghcr.io/linuxserver/papermerge:latest`) - Browser: Brave - Database: SQLite - Papermerge Version: 2.0 **`papermerge.conf.py` configuration file** ```python #DBTYPE = "mariadb" DBUSER = "root" DBPASS = "root" DBHOST = "mariadb" DBNAME = "papermerge" MEDIA_DIR = "/data/media" STATIC_DIR = "/app/papermerge/static" MEDIA_URL = "/media/" STATIC_URL = "/static/" BINARY_STAPLER = "/usr/local/bin/stapler" IMPORTER_DIR = "/importer" IMPORT_MAIL_HOST = "obi-wan.yeahwh.at" IMPORT_MAIL_USER = "docs-import@mailbox.tld" IMPORT_MAIL_PASS = "pw" IMPORT_MAIL_DELETE = True IMPORT_MAIL_BY_USER = True OCR_DEFAULT_LANGUAGE = "eng" OCR_LANGUAGES = { "eng": "English", "deu": "Deutsch" } ``` **Relevant logs** ``` [2021-07-12 17:19:50,281: INFO/Beat] Scheduler: Sending due task import_from_local_folder (papermerge.core.management.commands.worker.import_from_local_folder) [2021-07-12 17:19:50,283: INFO/Beat] Scheduler: Sending due task import_from_email (papermerge.core.management.commands.worker.import_from_email) [2021-07-12 17:19:50,283: INFO/MainProcess] Task papermerge.core.management.commands.worker.import_from_local_folder[0ca51d89-2e89-4537-af31-61f9d595f1d9] received [2021-07-12 17:19:50,284: INFO/MainProcess] Task papermerge.core.management.commands.worker.import_from_email[c96275ec-3939-4eb8-bdd0-26d3b55df9d8] received [2021-07-12 17:19:50,284: DEBUG/ForkPoolWorker-2] Celery beat: import_from_local_folder [2021-07-12 17:19:50,285: INFO/ForkPoolWorker-2] Task papermerge.core.management.commands.worker.import_from_local_folder[0ca51d89-2e89-4537-af31-61f9d595f1d9] succeeded in 0.0008253850974142551s: None [2021-07-12 17:19:50,286: DEBUG/ForkPoolWorker-2] Celery beat: import_from_email [2021-07-12 17:19:50,605: DEBUG/ForkPoolWorker-2] IMAP Import: UNSEEN messages 1 count [2021-07-12 17:19:50,644: INFO/ForkPoolWorker-2] Task papermerge.core.management.commands.worker.import_from_email[c96275ec-3939-4eb8-bdd0-26d3b55df9d8] succeeded in 0.3582966411486268s: None [2021-07-12 17:20:19,569: INFO/Beat] Scheduler: Sending due task rebuild_the_tree (papermerge.core.management.commands.worker.rebuild_the_tree) [2021-07-12 17:20:19,570: INFO/MainProcess] Task papermerge.core.management.commands.worker.rebuild_the_tree[a0a717a1-ab08-4c3f-a1a3-cce5d649d462] received ``` Is there anyway to further troubleshoot this problem? Many thanks for working and developing on Papermerge - I love the product! ❤️

kerem added the

bug

label

2026-02-25 21:31:41 +03:00

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@ciur commented on GitHub (Jul 21, 2021):

There may be a problem with document itself i.e. application fails to OCR and/or read data about imported document.

What document format is it ? Is it a PDF file ? TIFF ? Jpeg?
One very simple way to double check that document is "importable" i.e. there are no errors while importing the document, aside from IMAP part, is to upload document from email attachment into the application via web interface.

@ciur commented on GitHub (Jul 21, 2021): There may be a problem with document itself i.e. application fails to OCR and/or read data about imported document. What document format is it ? Is it a PDF file ? TIFF ? Jpeg? One very simple way to double check that document is "importable" i.e. there are no errors while importing the document, aside from IMAP part, is to upload document from email attachment into the application via web interface.

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@frdmn commented on GitHub (Jul 21, 2021):

I've tried with a bunch of random (mechanically generated) PDFs which otherwise worked out fine when importing those manually. None of the few (about 10 different documents) were imported nor were there any other relevant log messages unfortunately.

@frdmn commented on GitHub (Jul 21, 2021): I've tried with a bunch of random (mechanically generated) PDFs which otherwise worked out fine when importing those manually. None of the few (about 10 different documents) were imported nor were there any other relevant log messages unfortunately.

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@schnickalodeon commented on GitHub (Nov 8, 2021):

Hey there,

Unfortunately I have the same issue with version 2.0

The Server sees the unseen messages but don't import them.
If I try to upload the document manually it works.

Can I help somehow to solve the Issue?

Many Thanks for your work 🙏

@schnickalodeon commented on GitHub (Nov 8, 2021): Hey there, Unfortunately I have the same issue with version 2.0 ![image](https://user-images.githubusercontent.com/45515005/140832679-fcb8d4d9-ea9d-430e-9ef1-b385d4f73787.png) The Server sees the unseen messages but don't import them. If I try to upload the document manually it works. Can I help somehow to solve the Issue? Many Thanks for your work 🙏

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@b0wtie commented on GitHub (Nov 29, 2021):

I had the same problem. It was - in my case - caused by the way, the Apple Mail program attaches files to Emails.

When I sent an email with the attachment via the Apple Mail program it did not work. When I used a webmailer it did.

@b0wtie commented on GitHub (Nov 29, 2021): I had the same problem. It was - in my case - caused by the way, the Apple Mail program attaches files to Emails. When I sent an email with the attachment via the Apple Mail program it did not work. When I used a webmailer it did.

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@t-lie commented on GitHub (Dec 1, 2021):

I have also an issue with IMAP import and latest linuxserver docker image.
It will always import all new mails/documents within admin account, even the sender mails fits to an other user account and the "routing by user" is activates within config file, and within settings of admin and other user.

@t-lie commented on GitHub (Dec 1, 2021): I have also an issue with IMAP import and latest linuxserver docker image. It will always import all new mails/documents within admin account, even the sender mails fits to an other user account and the "routing by user" is activates within config file, and within settings of admin and other user.

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@schnickalodeon commented on GitHub (Dec 6, 2021):

Yes, that was the issue - Thanks a log :)

@schnickalodeon commented on GitHub (Dec 6, 2021): Yes, that was the issue - Thanks a log :)

kerem commented

2026-02-25 21:31:41 +03:00

Author

Owner

@Grummeltier commented on GitHub (Feb 17, 2022):

I have also an issue with IMAP import and latest linuxserver docker image. It will always import all new mails/documents within admin account, even the sender mails fits to an other user account and the "routing by user" is activates within config file, and within settings of admin and other user.

I have the same problem. Documents are forwarded to the superuser, even though the IMPORT_MAIL_BY_USER Settings is set True. The mail address of the user is the same als the send mail.

Mails are also complete ignored, when I send them from my iPhone.

@Grummeltier commented on GitHub (Feb 17, 2022): > I have also an issue with IMAP import and latest linuxserver docker image. It will always import all new mails/documents within admin account, even the sender mails fits to an other user account and the "routing by user" is activates within config file, and within settings of admin and other user. I have the same problem. Documents are forwarded to the superuser, even though the IMPORT_MAIL_BY_USER Settings is set True. The mail address of the user is the same als the send mail. Mails are also complete ignored, when I send them from my iPhone.