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[GH-ISSUE #258] ASUS G501JW : program won't even launch #226

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opened 2026-02-26 00:32:05 +03:00 by kerem · 10 comments

kerem commented

2026-02-26 00:32:05 +03:00

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Originally created by @Sacharpie on GitHub (Jun 9, 2017).
Original GitHub issue: https://github.com/hirschmann/nbfc/issues/258

Hello guys,

I really enjoy nbfc since a pretty long time on my ASUS G501JW to avoid both fan being too loud and CPU throttling. I reinstalled Windows 10 two days ago, as I upgraded to a new SSD, reinstalled nbfc too, and suddenly, after my computer woke up from sleep, it won't launch anymore :(

As it was the last 1.5.3 beta, I uninstalled and tried the regular 1.5.0 but it didn't change anything. I don't know what to do next, as I tried to fix it with CCleaner and it was not even a bit more successful :(

Originally created by @Sacharpie on GitHub (Jun 9, 2017). Original GitHub issue: https://github.com/hirschmann/nbfc/issues/258 Hello guys, I really enjoy nbfc since a pretty long time on my ASUS G501JW to avoid both fan being too loud and CPU throttling. I reinstalled Windows 10 two days ago, as I upgraded to a new SSD, reinstalled nbfc too, and suddenly, after my computer woke up from sleep, it won't launch anymore :( As it was the last 1.5.3 beta, I uninstalled and tried the regular 1.5.0 but it didn't change anything. I don't know what to do next, as I tried to fix it with CCleaner and it was not even a bit more successful :(

kerem

2026-02-26 00:32:05 +03:00

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kerem commented

2026-02-26 00:32:06 +03:00

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@hirschmann commented on GitHub (Jun 9, 2017):

Please install 1.5.3 again, try to start it and then attach the service's log file here (see https://github.com/hirschmann/nbfc/wiki/Files-and-directories-overview for where to find it)

@hirschmann commented on GitHub (Jun 9, 2017): Please install 1.5.3 again, try to start it and then attach the service's log file here (see https://github.com/hirschmann/nbfc/wiki/Files-and-directories-overview for where to find it)

kerem commented

2026-02-26 00:32:06 +03:00

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@Sacharpie commented on GitHub (Jun 9, 2017):

Hi and thanks for your answer,

I so reinstalled 1.5.3 (program still don't launch), here's the service log :
NoteBookFanControlLog.txt

@Sacharpie commented on GitHub (Jun 9, 2017): Hi and thanks for your answer, I so reinstalled 1.5.3 (program still don't launch), here's the service log : [NoteBookFanControlLog.txt](https://github.com/hirschmann/nbfc/files/1063699/NoteBookFanControlLog.txt)

kerem commented

2026-02-26 00:32:06 +03:00

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@hirschmann commented on GitHub (Jun 9, 2017):

That's the client log.
The service log should be at C:\ProgramData\NbfcService\

@hirschmann commented on GitHub (Jun 9, 2017): That's the client log. The service log should be at `C:\ProgramData\NbfcService\`

kerem commented

2026-02-26 00:32:06 +03:00

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@Sacharpie commented on GitHub (Jun 9, 2017):

Oops, sorry for being a huge noobie !

There it is :
NbfcServiceLog.txt

@Sacharpie commented on GitHub (Jun 9, 2017): Oops, sorry for being a huge noobie ! There it is : [NbfcServiceLog.txt](https://github.com/hirschmann/nbfc/files/1063747/NbfcServiceLog.txt)

kerem commented

2026-02-26 00:32:06 +03:00

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@hirschmann commented on GitHub (Jun 9, 2017):

From your logs it looks like is running problems, but since the client can't connect, there must be a problem. I guess the service's settings file is corrupt.

Please try the following steps:

open a powershell as Admin
stop the NbfcService via stop-service NbfcService
save C:\ProgramData\NbfcService\NbfcServiceSettings.xml somewhere, so you can upload it here later
delete C:\ProgramData\NbfcService\NbfcServiceSettings.xml
start the NbfcService via start-service NbfcService
start the client (NoteBookFanControl.exe) and select a config

If this solves your problem, please attach NbfcServiceSettings.xml here, so I can find out what went wrong.

@hirschmann commented on GitHub (Jun 9, 2017): From your logs it looks like is running problems, but since the client can't connect, there must be a problem. I guess the service's settings file is corrupt. Please try the following steps: - open a powershell as Admin - stop the NbfcService via `stop-service NbfcService` - save `C:\ProgramData\NbfcService\NbfcServiceSettings.xml` somewhere, so you can upload it here later - delete `C:\ProgramData\NbfcService\NbfcServiceSettings.xml` - start the NbfcService via `start-service NbfcService` - start the client (`NoteBookFanControl.exe`) and select a config If this solves your problem, please attach `NbfcServiceSettings.xml` here, so I can find out what went wrong.

kerem commented

2026-02-26 00:32:06 +03:00

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@Sacharpie commented on GitHub (Jun 9, 2017):

Well, I think we have something there : I stopped the NbfcService and went to C:\ProgramData\NbfcService, but I only have "NbfcServiceLog.txt" and absolutely nothing else ! How is that possible ?

@Sacharpie commented on GitHub (Jun 9, 2017): Well, I think we have something there : I stopped the NbfcService and went to C:\ProgramData\NbfcService, but I only have "NbfcServiceLog.txt" and absolutely nothing else ! How is that possible ?

kerem commented

2026-02-26 00:32:06 +03:00

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@hirschmann commented on GitHub (Jun 9, 2017):

If you don't select a config, the service doesn't create a settings file.

@hirschmann commented on GitHub (Jun 9, 2017): If you don't select a config, the service doesn't create a settings file.

kerem commented

2026-02-26 00:32:06 +03:00

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@laminarturbulent commented on GitHub (Aug 3, 2017):

I think I had this same issue; I have a G501VW however. If you are running MSI Afterburner, you need to update RivaTuner Statistics Server to 7.0.0, and then a conflict is fixed and NBFC can run.

@laminarturbulent commented on GitHub (Aug 3, 2017): I think I had this same issue; I have a G501VW however. If you are running MSI Afterburner, you need to update RivaTuner Statistics Server to 7.0.0, and then a conflict is fixed and NBFC can run.

kerem commented

2026-02-26 00:32:06 +03:00

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@Sacharpie commented on GitHub (Aug 3, 2017):

Thank you, this is precious ;)

Le 3 août 2017 à 07:34, infinitepolygons <notifications@github.commailto:notifications@github.com> a écrit :

I think I had this same issue; I have a G501VW however. If you are running MSI Afterburner, you need to update RivaTuner Statistics Server to 7.0.0, and then a conflict is fixed and NBFC can run.

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You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHubhttps://github.com/hirschmann/nbfc/issues/258#issuecomment-319872467, or mute the threadhttps://github.com/notifications/unsubscribe-auth/Ab8VvqaZD9UIVSbj1NKfZju8jf-cC83Oks5sUVv7gaJpZM4N0_VS.

@Sacharpie commented on GitHub (Aug 3, 2017): Thank you, this is precious ;) Le 3 août 2017 à 07:34, infinitepolygons <notifications@github.com<mailto:notifications@github.com>> a écrit : I think I had this same issue; I have a G501VW however. If you are running MSI Afterburner, you need to update RivaTuner Statistics Server to 7.0.0, and then a conflict is fixed and NBFC can run. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<https://github.com/hirschmann/nbfc/issues/258#issuecomment-319872467>, or mute the thread<https://github.com/notifications/unsubscribe-auth/Ab8VvqaZD9UIVSbj1NKfZju8jf-cC83Oks5sUVv7gaJpZM4N0_VS>.

kerem commented

2026-02-26 00:32:06 +03:00

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@github-actions[bot] commented on GitHub (Dec 10, 2019):

This issue is stale because it has been open more than 180 days with no activity. If nobody comments within 7 days, this issue will be closed

@github-actions[bot] commented on GitHub (Dec 10, 2019): This issue is stale because it has been open more than 180 days with no activity. If nobody comments within 7 days, this issue will be closed