[GH-ISSUE #1426] NoteBook FanControl Service doesn't start - PlatformNotSupportedException #1230

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opened 2026-02-26 00:34:43 +03:00 by kerem · 1 comment

kerem commented

2026-02-26 00:34:43 +03:00

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Originally created by @msdarck on GitHub (Apr 11, 2025).
Original GitHub issue: https://github.com/hirschmann/nbfc/issues/1426

Describe the bug
NoteBook FanControl Service doesn't start.
NbfcServiceLog.txt -> "Failed to access CPU temperature"

On the Event Viewer, there are 2 errors:

Application Error:

Faulting application name: NbfcService.exe, version: 1.6.3.0, time stamp: 0x5cb39b68
Faulting module name: KERNELBASE.dll, version: 10.0.22621.5189, time stamp: 0x45f9d0b6
Exception code: 0xe0434352
Fault offset: 0x000000000006016c
Faulting process id: 0x0x14CE8
Faulting application start time: 0x0x1DBAAE14C272063
Faulting application path: C:\Program Files (x86)\NoteBook FanControl\NbfcService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 78aaec79-5409-485a-a414-ec986a849aed
Faulting package full name: 
Faulting package-relative application ID:

.NET Runtime error:

Application: NbfcService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
   at StagWare.Hardware.HardwareMonitor.InitializeCpuSensors()
   at StagWare.Hardware.HardwareMonitor.get_CpuTemperatures()
   at StagWare.Plugins.Generic.CpuTemperatureMonitor.GetTemperature()
   at StagWare.FanControl.FanControl.TimerCallback(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()

To Reproduce
Install the latest build and run any profile

System information

Laptop: Acer Nitro AN515-58
CPU: 12th Gen Intel(R) Core(TM) i5-12450H
operating system: Windows 11 Pro 10.0.22631
NBFC version: latest (1.6.3)
log files:
NbfcServiceLog.txt
NbfcServiceSettings.xml

Originally created by @msdarck on GitHub (Apr 11, 2025). Original GitHub issue: https://github.com/hirschmann/nbfc/issues/1426 **Describe the bug** NoteBook FanControl Service doesn't start. NbfcServiceLog.txt -> "Failed to access CPU temperature" On the Event Viewer, there are 2 errors: Application Error: ``` Faulting application name: NbfcService.exe, version: 1.6.3.0, time stamp: 0x5cb39b68 Faulting module name: KERNELBASE.dll, version: 10.0.22621.5189, time stamp: 0x45f9d0b6 Exception code: 0xe0434352 Fault offset: 0x000000000006016c Faulting process id: 0x0x14CE8 Faulting application start time: 0x0x1DBAAE14C272063 Faulting application path: C:\Program Files (x86)\NoteBook FanControl\NbfcService.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 78aaec79-5409-485a-a414-ec986a849aed Faulting package full name: Faulting package-relative application ID: ``` .NET Runtime error: ``` Application: NbfcService.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.PlatformNotSupportedException at StagWare.Hardware.HardwareMonitor.InitializeCpuSensors() at StagWare.Hardware.HardwareMonitor.get_CpuTemperatures() at StagWare.Plugins.Generic.CpuTemperatureMonitor.GetTemperature() at StagWare.FanControl.FanControl.TimerCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() ``` **To Reproduce** Install the latest build and run any profile **System information** - Laptop: Acer Nitro AN515-58 - CPU: 12th Gen Intel(R) Core(TM) i5-12450H - operating system: Windows 11 Pro 10.0.22631 - NBFC version: latest (1.6.3) - log files: [NbfcServiceLog.txt](https://github.com/user-attachments/files/19706732/NbfcServiceLog.txt) [NbfcServiceSettings.xml](https://github.com/user-attachments/files/19706744/NbfcServiceSettings.xml.txt)

kerem

2026-02-26 00:34:43 +03:00

closed this issue
added the
Stale
label

kerem commented

2026-02-26 00:34:43 +03:00

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@github-actions[bot] commented on GitHub (Oct 10, 2025):

This issue is stale because it has been open more than 180 days with no activity. If nobody comments within 7 days, this issue will be closed

@github-actions[bot] commented on GitHub (Oct 10, 2025): This issue is stale because it has been open more than 180 days with no activity. If nobody comments within 7 days, this issue will be closed

kerem referenced this issue

2026-02-26 00:35:25 +03:00

[PR #1230] [CLOSED] Added Dockerfile to install wget for building #1427