[GH-ISSUE #1190] Unable to delete user/mailbox when user/domain is disabled #974

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opened 2026-02-27 11:14:32 +03:00 by kerem · 23 comments

kerem commented 2026-02-27 11:14:32 +03:00

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Originally created by @yannfill on GitHub (Jul 21, 2017).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/1190

• Modoboa: 1.8.1
• installer used: No
• Webserver: Apache

When disabling a domain, all mailboxes of that domain are (logically) disabled too. When I try to delete a disabled mailbox, an error shows up: Failed to retrieve mailbox location (userdb lookup: user xxx doesn't exist)

So I must re-enable the domain before being able to delete users, which is kind of weird steps to follow (mailbox disabled -> mailbox enabled -> mailbox deleted).

Disabling a domain or a mailbox could be considered the first step before deleting it, so their should be no need to re-enable it to do that.

Originally created by @yannfill on GitHub (Jul 21, 2017). Original GitHub issue: https://github.com/modoboa/modoboa/issues/1190 * Modoboa: 1.8.1 * installer used: No * Webserver: Apache When disabling a domain, all mailboxes of that domain are (logically) disabled too. When I try to delete a disabled mailbox, an error shows up: _Failed to retrieve mailbox location (userdb lookup: user xxx doesn't exist)_ So I must re-enable the domain before being able to delete users, which is kind of weird steps to follow (mailbox disabled -> mailbox enabled -> mailbox deleted). Disabling a domain or a mailbox could be considered the first step before deleting it, so their should be no need to re-enable it to do that.

kerem 2026-02-27 11:14:32 +03:00

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kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Jul 28, 2017):

@yannfill can you check query used for iterate_query in /etc/dovecot/dovecot-sql.conf.ext please?

<!-- gh-comment-id:318645881 --> @tonioo commented on GitHub (Jul 28, 2017): @yannfill can you check query used for ``iterate_query`` in ``/etc/dovecot/dovecot-sql.conf.ext`` please?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

iterate_query = SELECT email AS user FROM core_user WHERE email='%Lu'

<!-- gh-comment-id:318652074 --> @yannfill commented on GitHub (Jul 28, 2017): `iterate_query = SELECT email AS user FROM core_user WHERE email='%Lu'`

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

I also have this in /etc/dovecot/conf.d/auth-sql.conf.ext:

passdb {
  driver = sql
  args = /etc/dovecot/dovecot-sql.conf
}

# "prefetch" user database means that the passdb already provided the
# needed information and there's no need to do a separate userdb lookup.
# <doc/wiki/UserDatabase.Prefetch.txt>
userdb {
  driver = prefetch
}

# For LDA and doveadm
userdb {
  driver = sql
  args = /etc/dovecot/dovecot-sql.conf
}

<!-- gh-comment-id:318653033 --> @yannfill commented on GitHub (Jul 28, 2017): I also have this in `/etc/dovecot/conf.d/auth-sql.conf.ext`: ``` passdb { driver = sql args = /etc/dovecot/dovecot-sql.conf } # "prefetch" user database means that the passdb already provided the # needed information and there's no need to do a separate userdb lookup. # <doc/wiki/UserDatabase.Prefetch.txt> userdb { driver = prefetch } # For LDA and doveadm userdb { driver = sql args = /etc/dovecot/dovecot-sql.conf } ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Jul 28, 2017):

Can you try with this please:
iterate_query = SELECT email AS user FROM core_user

<!-- gh-comment-id:318653589 --> @tonioo commented on GitHub (Jul 28, 2017): Can you try with this please: ``iterate_query = SELECT email AS user FROM core_user``

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

Same error, even after restarting Dovecot and Apache.

<!-- gh-comment-id:318654941 --> @yannfill commented on GitHub (Jul 28, 2017): Same error, even after restarting Dovecot and Apache.

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Jul 28, 2017):

@yannfill can you show me the full trace please?

<!-- gh-comment-id:318656430 --> @tonioo commented on GitHub (Jul 28, 2017): @yannfill can you show me the full trace please?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

I got it, this is my password_query:

password_query = SELECT email AS user, password, '/home/vmail/%Ld/%Ln' AS userdb_home, 89 AS userdb_uid, 89 AS userdb_gid, \
                 CONCAT('*:bytes=', mb.quota, 'M') AS userdb_quota_rule \
                 FROM core_user u INNER JOIN admin_mailbox mb ON u.id=mb.user_id INNER JOIN admin_domain dom \
                 ON mb.domain_id=dom.id \
                 WHERE u.email='%Lu' AND u.is_active=1 AND dom.enabled=1

When I remove AND u.is_active=1 AND dom.enabled=1 I can delete disabled users. But then, disabled users can still log in, or not ?

<!-- gh-comment-id:318660382 --> @yannfill commented on GitHub (Jul 28, 2017): I got it, this is my password_query: ``` password_query = SELECT email AS user, password, '/home/vmail/%Ld/%Ln' AS userdb_home, 89 AS userdb_uid, 89 AS userdb_gid, \ CONCAT('*:bytes=', mb.quota, 'M') AS userdb_quota_rule \ FROM core_user u INNER JOIN admin_mailbox mb ON u.id=mb.user_id INNER JOIN admin_domain dom \ ON mb.domain_id=dom.id \ WHERE u.email='%Lu' AND u.is_active=1 AND dom.enabled=1 ``` When I remove `AND u.is_active=1 AND dom.enabled=1` I can delete disabled users. But then, disabled users can still log in, or not ?

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Jul 28, 2017):

I don't understand why you encounter this issue, I don't reproduce it...
Do not modify this query otherwise disabled users will still be able to login (IMAP and POP). doveadm only uses iterate_query and there is not status filter, that's why I'm a bit lost.

<!-- gh-comment-id:318661605 --> @tonioo commented on GitHub (Jul 28, 2017): I don't understand why you encounter this issue, I don't reproduce it... Do not modify this query otherwise disabled users will still be able to login (IMAP and POP). doveadm only uses ``iterate_query`` and there is not status filter, that's why I'm a bit lost.

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

My user_query is this:

user_query = SELECT '/home/vmail/%Ld/%Ln' AS home, 89 AS uid, 89 AS gid, concat('*:bytes=', mb.quota, 'M') AS quota_rule \
             FROM admin_mailbox mb INNER JOIN admin_domain dom ON mb.domain_id=dom.id \
             WHERE mb.address='%Ln' AND dom.name='%Ld' AND dom.enabled=1

When I try this command doveadm mailbox delete -u user@domain Trash I get this error:

doveadm(user@domain): Fatal: User doesn't exist

If I remove AND dom.enabled=1 from the query the same command exit 0 with no output.

So, doveadm seems to use all the queries in /etc/dovecot/dovecot-sql.conf except iterate_query.

<!-- gh-comment-id:318675039 --> @yannfill commented on GitHub (Jul 28, 2017): My user_query is this: ``` user_query = SELECT '/home/vmail/%Ld/%Ln' AS home, 89 AS uid, 89 AS gid, concat('*:bytes=', mb.quota, 'M') AS quota_rule \ FROM admin_mailbox mb INNER JOIN admin_domain dom ON mb.domain_id=dom.id \ WHERE mb.address='%Ln' AND dom.name='%Ld' AND dom.enabled=1 ``` When I try this command `doveadm mailbox delete -u user@domain Trash` I get this error: ``` doveadm(user@domain): Fatal: User doesn't exist ``` If I remove `AND dom.enabled=1` from the query the same command exit 0 with no output. So, doveadm seems to use all the queries in `/etc/dovecot/dovecot-sql.conf` except iterate_query.

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Jul 28, 2017):

And commenting user_query gives this:

doveadm(user@domain): Error: user beatrice.gavory@solutech.fr: Auth USER lookup failed
doveadm(user@domain): Fatal: User lookup failed: Internal error occurred. Refer to server log for more information.

<!-- gh-comment-id:318675667 --> @yannfill commented on GitHub (Jul 28, 2017): And commenting user_query gives this: ``` doveadm(user@domain): Error: user beatrice.gavory@solutech.fr: Auth USER lookup failed doveadm(user@domain): Fatal: User lookup failed: Internal error occurred. Refer to server log for more information. ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Jul 28, 2017):

Have you tried with doveadm user (the command used by modoboa)?

<!-- gh-comment-id:318702911 --> @tonioo commented on GitHub (Jul 28, 2017): Have you tried with ``doveadm user`` (the command used by modoboa)?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

# doveadm -D user user@domain
doveadm(root): Debug: Loading modules from directory: /usr/lib/dovecot/modules
doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/lib10_quota_plugin.so
doveadm(root): Debug: Loading modules from directory: /usr/lib/dovecot/modules/doveadm
doveadm(root): Debug: Skipping module doveadm_acl_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_acl_plugin.so: undefined symbol: acl_user_module (this is usually intentional, so just ignore this message)
doveadm(root): Debug: Skipping module doveadm_expire_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_expire_plugin.so: undefined symbol: expire_set_deinit (this is usually intentional, so just ignore this message)
doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_quota_plugin.so
doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_sieve_plugin.so
doveadm(root): Debug: Skipping module doveadm_fts_lucene_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib20_doveadm_fts_lucene_plugin.so: undefined symbol: lucene_index_iter_deinit (this is usually intentional, so just ignore this message)
doveadm(root): Debug: Skipping module doveadm_fts_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib20_doveadm_fts_plugin.so: undefined symbol: fts_backend_rescan (this is usually intentional, so just ignore this message)
doveadm(root): Debug: auth input: 
field	valueuserdb lookup: user user@domain doesn't exist

<!-- gh-comment-id:319298330 --> @yannfill commented on GitHub (Aug 1, 2017): ``` # doveadm -D user user@domain doveadm(root): Debug: Loading modules from directory: /usr/lib/dovecot/modules doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/lib10_quota_plugin.so doveadm(root): Debug: Loading modules from directory: /usr/lib/dovecot/modules/doveadm doveadm(root): Debug: Skipping module doveadm_acl_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_acl_plugin.so: undefined symbol: acl_user_module (this is usually intentional, so just ignore this message) doveadm(root): Debug: Skipping module doveadm_expire_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_expire_plugin.so: undefined symbol: expire_set_deinit (this is usually intentional, so just ignore this message) doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_quota_plugin.so doveadm(root): Debug: Module loaded: /usr/lib/dovecot/modules/doveadm/lib10_doveadm_sieve_plugin.so doveadm(root): Debug: Skipping module doveadm_fts_lucene_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib20_doveadm_fts_lucene_plugin.so: undefined symbol: lucene_index_iter_deinit (this is usually intentional, so just ignore this message) doveadm(root): Debug: Skipping module doveadm_fts_plugin, because dlopen() failed: /usr/lib/dovecot/modules/doveadm/lib20_doveadm_fts_plugin.so: undefined symbol: fts_backend_rescan (this is usually intentional, so just ignore this message) doveadm(root): Debug: auth input: field valueuserdb lookup: user user@domain doesn't exist ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Aug 1, 2017):

What happens if you reactivate this user? Does dovecot found it?

<!-- gh-comment-id:319318246 --> @tonioo commented on GitHub (Aug 1, 2017): What happens if you reactivate this user? Does dovecot found it?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

I can't reactivate users individually since I have disabled the whole domain, and when I reactivate the domain, I get:

# doveadm user user@domain
field	value
uid	89
gid	89
home	/home/vmail/domain/user
mail	maildir:~/Maildir/
quota_rule	*:bytes=2048M

<!-- gh-comment-id:319323024 --> @yannfill commented on GitHub (Aug 1, 2017): I can't reactivate users individually since I have disabled the whole domain, and when I reactivate the domain, I get: ``` # doveadm user user@domain field value uid 89 gid 89 home /home/vmail/domain/user mail maildir:~/Maildir/ quota_rule *:bytes=2048M ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Aug 1, 2017):

I still can't reproduce this behaviour... What is your dovecot version? Which user runs the doveadm command in your example?

<!-- gh-comment-id:319324772 --> @tonioo commented on GitHub (Aug 1, 2017): I still can't reproduce this behaviour... What is your dovecot version? Which user runs the doveadm command in your example?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

Dovecot 2.2.13

I was root when running the doveadm command, but using dovecot user gives the same results.

<!-- gh-comment-id:319326359 --> @yannfill commented on GitHub (Aug 1, 2017): Dovecot 2.2.13 I was root when running the doveadm command, but using dovecot user gives the same results.

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

According to the wiki, iterate_query is used only for a small subset of doveadm command. I think that doveadm user looks for user_query and since my SQL request includes WHEN dom.enabled=1, it makes sense that it fails.

<!-- gh-comment-id:319328613 --> @yannfill commented on GitHub (Aug 1, 2017): According to the [wiki](https://wiki.dovecot.org/AuthDatabase/SQL), `iterate_query` is used only for a small subset of `doveadm` command. I think that `doveadm user` looks for `user_query` and since my SQL request includes `WHEN dom.enabled=1`, it makes sense that it fails.

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

That's it, I've removed dom.enabled=1 and now I can delete disabled users, even when the domain is also disabled. Since userdb use prefetch from passdb first for regular user authentication and the SQL query for userdb is only used by doveadm, I think the issue is solved. You can close it if you agree.

<!-- gh-comment-id:319333287 --> @yannfill commented on GitHub (Aug 1, 2017): That's it, I've removed `dom.enabled=1` and now I can delete disabled users, even when the domain is also disabled. Since userdb use prefetch from passdb first for regular user authentication and the SQL query for userdb is only used by doveadm, I think the issue is solved. You can close it if you agree.

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Aug 1, 2017):

Could you try to send an email to user in a deactivated domain?

<!-- gh-comment-id:319342382 --> @tonioo commented on GitHub (Aug 1, 2017): Could you try to send an email to user in a deactivated domain?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 1, 2017):

Then the email comes back with Postfix saying

<user@domain>: mail for domain loops back to myself

<!-- gh-comment-id:319350086 --> @yannfill commented on GitHub (Aug 1, 2017): Then the email comes back with Postfix saying ``` <user@domain>: mail for domain loops back to myself ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Aug 9, 2017):

@yannfill Have you checked logs?

<!-- gh-comment-id:321194406 --> @tonioo commented on GitHub (Aug 9, 2017): @yannfill Have you checked logs?

kerem commented 2026-02-27 11:14:33 +03:00

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@yannfill commented on GitHub (Aug 9, 2017):

From Postfix?

Aug  1 13:56:58 wfsv164 postfix/smtpd[8615]: AB6533C629D6: client=localhost[127.0.0.1]
Aug  1 13:56:58 wfsv164 postfix/cleanup[8493]: AB6533C629D6: message-id=<bde2f9df-cb2c-d6bb-407a-0edb9f660d0d@mydomain>
Aug  1 13:56:58 wfsv164 postfix/qmgr[11010]: AB6533C629D6: from=<me@mydomain>, size=24909, nrcpt=1 (queue active)
Aug  1 13:56:58 wfsv164 postfix/smtp[7149]: AB6533C629D6: to=<user@domain>, relay=none, delay=0, delays=0/0/0/0, dsn=5.4.6, status=bounced (mail for domain loops back to myself)
Aug  1 13:56:58 wfsv164 postfix/bounce[7421]: AB6533C629D6: sender non-delivery notification: AC3873C629FF
Aug  1 13:56:58 wfsv164 amavis[2913]: (02913-15) Passed CLEAN {RelayedInbound}, [92.154.61.201]:49690 [92.154.61.201] <me@mydomain> -> <user@domain>, Queue-ID: 5AE863C62924, Message-ID: <bde2f9df-cb2c-d6bb-407a-0edb9f660d0d@webfutur.fr>, mail_id: Tm48Sr8o6F2y, Hits: -0.936, size: 24447, queued_as: AB6533C629D6, 290 ms
Aug  1 13:56:58 wfsv164 postfix/qmgr[11010]: AB6533C629D6: removed

<!-- gh-comment-id:321211463 --> @yannfill commented on GitHub (Aug 9, 2017): From Postfix? ``` Aug 1 13:56:58 wfsv164 postfix/smtpd[8615]: AB6533C629D6: client=localhost[127.0.0.1] Aug 1 13:56:58 wfsv164 postfix/cleanup[8493]: AB6533C629D6: message-id=<bde2f9df-cb2c-d6bb-407a-0edb9f660d0d@mydomain> Aug 1 13:56:58 wfsv164 postfix/qmgr[11010]: AB6533C629D6: from=<me@mydomain>, size=24909, nrcpt=1 (queue active) Aug 1 13:56:58 wfsv164 postfix/smtp[7149]: AB6533C629D6: to=<user@domain>, relay=none, delay=0, delays=0/0/0/0, dsn=5.4.6, status=bounced (mail for domain loops back to myself) Aug 1 13:56:58 wfsv164 postfix/bounce[7421]: AB6533C629D6: sender non-delivery notification: AC3873C629FF Aug 1 13:56:58 wfsv164 amavis[2913]: (02913-15) Passed CLEAN {RelayedInbound}, [92.154.61.201]:49690 [92.154.61.201] <me@mydomain> -> <user@domain>, Queue-ID: 5AE863C62924, Message-ID: <bde2f9df-cb2c-d6bb-407a-0edb9f660d0d@webfutur.fr>, mail_id: Tm48Sr8o6F2y, Hits: -0.936, size: 24447, queued_as: AB6533C629D6, 290 ms Aug 1 13:56:58 wfsv164 postfix/qmgr[11010]: AB6533C629D6: removed ```

kerem commented 2026-02-27 11:14:33 +03:00

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@tonioo commented on GitHub (Dec 7, 2017):

Fixed in the installer: github.com/modoboa/modoboa-installer@2c206a52b1.

<!-- gh-comment-id:349931210 --> @tonioo commented on GitHub (Dec 7, 2017): Fixed in the installer: https://github.com/modoboa/modoboa-installer/commit/2c206a52b14631abf5cdbff35186f1f6ece67ac8.

kerem referenced this issue 2026-02-27 11:20:49 +03:00

[PR #974] [MERGED] Repair repair inception 1.6.x #2083

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starred/modoboa-modoboa#974

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