[GH-ISSUE #757] Can´t add new accounts #683

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opened 2026-02-27 11:13:01 +03:00 by kerem · 4 comments

kerem commented

2026-02-27 11:13:01 +03:00

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Originally created by @controlcde on GitHub (Jul 16, 2015).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/757

Hi,

just upgraded to 1.3.4 but now I can´t add new email accounts. If I filled all fields I click "Submit" nothing happens - the Apache log file shows:

POST /admin/accounts/new/ HTTP/1.1" 500 1435 "https:/DOMAIN/admin/identities/"

And: If I choose "normal user" I could not add an email address on the second screen. "Submit" also not works.

Originally created by @controlcde on GitHub (Jul 16, 2015). Original GitHub issue: https://github.com/modoboa/modoboa/issues/757 Hi, just upgraded to 1.3.4 but now I can´t add new email accounts. If I filled all fields I click "Submit" nothing happens - the Apache log file shows: ``` POST /admin/accounts/new/ HTTP/1.1" 500 1435 "https:/DOMAIN/admin/identities/" ``` And: If I choose "normal user" I could not add an email address on the second screen. "Submit" also not works.

kerem closed this issue

2026-02-27 11:13:01 +03:00

kerem commented

2026-02-27 11:13:02 +03:00

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@tonioo commented on GitHub (Jul 16, 2015):

I can't reproduce your issue on the official demo (which is also running 1.3.4).

Coud you give more detail please ?

@tonioo commented on GitHub (Jul 16, 2015): I can't reproduce your issue on the official demo (which is also running 1.3.4). Coud you give more detail please ?

kerem commented

2026-02-27 11:13:02 +03:00

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@controlcde commented on GitHub (Jul 16, 2015):

Hmmm, I don´t know how I could get more details?! What could I do to get more details?! I´ve enabled both debug options in setting.py but I didn´t get more details like

POST /admin/accounts/new/ HTTP/1.1" 500 1435 "https:/DOMAIN/admin/identities/"

For the second problem I found out that is a problem of different browsers. But for the first problem I´ve tried with different browsers and different OS - the problem are still there: I couldn´t click on "SUBMIT" or better: Nothing happens if I click on "SUBMIT".

@controlcde commented on GitHub (Jul 16, 2015): Hmmm, I don´t know how I could get more details?! What could I do to get more details?! I´ve enabled both debug options in setting.py but I didn´t get more details like ``` POST /admin/accounts/new/ HTTP/1.1" 500 1435 "https:/DOMAIN/admin/identities/" ``` For the second problem I found out that is a problem of different browsers. But for the first problem I´ve tried with different browsers and different OS - the problem are still there: I couldn´t click on "SUBMIT" or better: Nothing happens if I click on "SUBMIT".

kerem commented

2026-02-27 11:13:02 +03:00

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@tonioo commented on GitHub (Jul 16, 2015):

When DEBUG is set to True, open a javascript console (like firebug) to follow AJAX requests, you'll see the complete stacktrace.

About information, can you give me the list of the modoboa packages you use ? (Modoboa > Information)

@tonioo commented on GitHub (Jul 16, 2015): When DEBUG is set to True, open a javascript console (like firebug) to follow AJAX requests, you'll see the complete stacktrace. About information, can you give me the list of the modoboa packages you use ? (Modoboa > Information)

kerem commented

2026-02-27 11:13:02 +03:00

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@controlcde commented on GitHub (Jul 16, 2015):

Right, problem found and problem solved: I´ve enabled pdf_credentials but the path for export the pdf didn´t exist. After creating the path and give them the rights from the webserver I could add a new account. Thanks for the help Antoine!

@controlcde commented on GitHub (Jul 16, 2015): Right, problem found and problem solved: I´ve enabled pdf_credentials but the path for export the pdf didn´t exist. After creating the path and give them the rights from the webserver I could add a new account. Thanks for the help Antoine!