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[GH-ISSUE #3752] Blank screen after login to webmail #1893

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opened 2026-02-27 11:19:45 +03:00 by kerem · 5 comments
kerem commented 2026-02-27 11:19:45 +03:00
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Originally created by @dylansotra on GitHub (Oct 15, 2025).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/3752

Impacted versions

  • OS Type: Debian/Ubuntu
  • OS Version: Ubuntu 24.04
  • Database Type: PostgreSQL
  • Database version: 16.0
  • Modoboa: 2.6.0
  • installer used: Yes
  • Webserver: Nginx

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Current behavior

Expected behavior

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Originally created by @dylansotra on GitHub (Oct 15, 2025). Original GitHub issue: https://github.com/modoboa/modoboa/issues/3752 # Impacted versions * OS Type: Debian/Ubuntu * OS Version: Ubuntu 24.04 * Database Type: PostgreSQL * Database version: 16.0 * Modoboa: 2.6.0 * installer used: Yes * Webserver: Nginx # Steps to reproduce # Current behavior <!-- After installation and fix some error on nginx using ipv6, everthing runs with the following netstat Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 0.0.0.0:5432 0.0.0.0:* LISTEN 1114/postgres tcp 0 0 127.0.0.1:631 0.0.0.0:* LISTEN 956/cupsd tcp 0 0 127.0.0.1:783 0.0.0.0:* LISTEN 1263/perl tcp 0 0 127.0.0.1:10026 0.0.0.0:* LISTEN 10501/amavisd (mast tcp 0 0 127.0.0.1:10024 0.0.0.0:* LISTEN 10501/amavisd (mast tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN 14257/master tcp 0 0 127.0.0.1:9998 0.0.0.0:* LISTEN 10501/amavisd (mast tcp 0 0 127.0.0.1:9999 0.0.0.0:* LISTEN 1231/python tcp 0 0 0.0.0.0:4190 0.0.0.0:* LISTEN 1256/dovecot tcp 0 0 127.0.0.53:53 0.0.0.0:* LISTEN 918/systemd-resolve tcp 0 0 127.0.0.1:12345 0.0.0.0:* LISTEN 15071/opendkim tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 1256/dovecot tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 1256/dovecot tcp 0 0 127.0.0.1:5232 0.0.0.0:* LISTEN 1244/python3 tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN 14257/master tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN 1363/nginx: master tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 1256/dovecot tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 14257/master tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 1/init tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 1363/nginx: master tcp 0 0 0.0.0.0:110 0.0.0.0:* LISTEN 1256/dovecot tcp 0 0 127.0.0.1:6379 0.0.0.0:* LISTEN 970/redis-server 12 tcp 0 0 127.0.0.54:53 0.0.0.0:* LISTEN 918/systemd-resolve udp 0 0 127.0.0.54:53 0.0.0.0:* 918/systemd-resolve udp 0 0 127.0.0.53:53 0.0.0.0:* 918/systemd-resolve udp 0 0 192.168.100.66:123 0.0.0.0:* 1011/ntpd udp 0 0 127.0.0.1:123 0.0.0.0:* 1011/ntpd udp 0 0 0.0.0.0:123 0.0.0.0:* 1011/ntpd udp 0 0 0.0.0.0:36805 0.0.0.0:* 954/avahi-daemon: r udp 0 0 0.0.0.0:37947 0.0.0.0:* 1231/python udp 0 0 0.0.0.0:5353 0.0.0.0:* 954/avahi-daemon: r I checked each services and no error so far, but when I created the domainadmin account and tried to login its webmail. The screen is just blank.. no inbox etc.. --> # Expected behavior # Video/Screenshot link (optional)
kerem 2026-02-27 11:19:45 +03:00
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kerem commented 2026-02-27 11:19:46 +03:00
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@tonioo commented on GitHub (Oct 15, 2025):

@dylansotra Fresh install? What type of certificate do you use?

<!-- gh-comment-id:3405470656 --> @tonioo commented on GitHub (Oct 15, 2025): @dylansotra Fresh install? What type of certificate do you use?
kerem commented 2026-02-27 11:19:46 +03:00
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@dylansotra commented on GitHub (Oct 15, 2025):

@dylansotra Fresh install? What type of certificate do you use?

I tried to install it on ubuntu 24.04 twices now from scratch, a clean ubuntu server, I tried the default certificate and with letsencrypt.. it works but when I add new accounts and try to log them in, webmail screen is blank and also no file inside /srv/vmail

<!-- gh-comment-id:3405820207 --> @dylansotra commented on GitHub (Oct 15, 2025): > [@dylansotra](https://github.com/dylansotra) Fresh install? What type of certificate do you use? I tried to install it on ubuntu 24.04 twices now from scratch, a clean ubuntu server, I tried the default certificate and with letsencrypt.. it works but when I add new accounts and try to log them in, webmail screen is blank and also no file inside /srv/vmail
kerem commented 2026-02-27 11:19:46 +03:00
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@tonioo commented on GitHub (Oct 15, 2025):

Could you check in the mail.log file if you see anything interesting? (and you can increase auth related logs at dovecot level too)

<!-- gh-comment-id:3406029489 --> @tonioo commented on GitHub (Oct 15, 2025): Could you check in the mail.log file if you see anything interesting? (and you can increase auth related logs at dovecot level too)
kerem commented 2026-02-27 11:19:46 +03:00
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@hardc0l2e commented on GitHub (Oct 16, 2025):

I tried to downgrade my system to ubuntu 22.04 and now it works, but the problem is whenever I send email to my @gmail.com or other address, I haven't received any.

<!-- gh-comment-id:3412836977 --> @hardc0l2e commented on GitHub (Oct 16, 2025): I tried to downgrade my system to ubuntu 22.04 and now it works, but the problem is whenever I send email to my @gmail.com or other address, I haven't received any.
kerem commented 2026-02-27 11:19:46 +03:00
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@github-actions[bot] commented on GitHub (Jan 22, 2026):

This issue was closed because it has been stalled for 14 days with no activity.

<!-- gh-comment-id:3782302034 --> @github-actions[bot] commented on GitHub (Jan 22, 2026): This issue was closed because it has been stalled for 14 days with no activity.
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