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[GH-ISSUE #3279] An internal error occured. #1825

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opened 2026-02-27 11:19:20 +03:00 by kerem · 7 comments

kerem commented

2026-02-27 11:19:20 +03:00

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Originally created by @Jossyboydgenius on GitHub (Jul 30, 2024).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/3279

Impacted versions

OS Type: Ubuntu
OS Version: 3.0.13-0ubuntu3.1
Database Type: MySQL
Database version: 1:2.3.21+dfsg1-2ubuntu5
Modoboa: 2.2.4
installer used: Yes
Webserver: Nginx

Current behavior

Sorry

An internal error occurred.

Expected behavior

I should be able to log in to my dashboard.

Screenshot link (optional)

Originally created by @Jossyboydgenius on GitHub (Jul 30, 2024). Original GitHub issue: https://github.com/modoboa/modoboa/issues/3279 # Impacted versions * OS Type: Ubuntu * OS Version: 3.0.13-0ubuntu3.1 * Database Type: MySQL * Database version: 1:2.3.21+dfsg1-2ubuntu5 * Modoboa: 2.2.4 * installer used: Yes * Webserver: Nginx # Current behavior Sorry An internal error occurred.  # Expected behavior I should be able to log in to my dashboard. # Screenshot link (optional) <img width="682" alt="Screenshot 2024-07-30 at 3 10 42 PM" src="https://github.com/user-attachments/assets/f6ee9477-10c7-4f49-bc98-69927bbd924e"> <img width="1278" alt="Screenshot 2024-07-30 at 3 05 06 PM" src="https://github.com/user-attachments/assets/c89cbd18-3e2d-4d33-aa56-25bcc8418d97">

kerem

2026-02-27 11:19:20 +03:00

closed this issue
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kerem commented

2026-02-27 11:19:21 +03:00

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@jarforce commented on GitHub (Aug 5, 2024):

It should be related to module "'modoboa_postfix_autoreply"
to workaround in case waiting for a fix solutions, we could be disable"
#'modoboa.postfix_autoreply',
#'modoboa_postfix_autoreply',

and manual run migrate again

/srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py migrate
/srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py collectstatic

please noted that installer scripts can not fix this issue automatic until now

SystemCheckError: System check identified some issues:

ERRORS:
modoboa_postfix_autoreply.ARmessage.mbox: (fields.E304) Reverse accessor 'Mailbox.armessage_set' for 'modoboa_postfix_autoreply.ARmessage.mbox' clashes with reverse accessor for 'postfix_autoreply.ARmessage.mbox'.
        HINT: Add or change a related_name argument to the definition for 'modoboa_postfix_autoreply.ARmessage.mbox' or 'postfix_autoreply.ARmessage.mbox'.
postfix_autoreply.ARmessage.mbox: (fields.E304) Reverse accessor 'Mailbox.armessage_set' for 'postfix_autoreply.ARmessage.mbox' clashes with reverse accessor for 'modoboa_postfix_autoreply.ARmessage.mbox'.
        HINT: Add or change a related_name argument to the definition for 'postfix_autoreply.ARmessage.mbox' or 'modoboa_postfix_autoreply.ARmessage.mbox'.

WARNINGS:
?: (ckeditor.W001) django-ckeditor bundles CKEditor 4.22.1 which isn't supported anmyore and which does have unfixed security issues, see for example https://ckeditor.com/cke4/release/CKEditor-4.24.0-LTS . You should consider strongly switching to a different editor (maybe CKEditor 5 respectively django-ckeditor-5 after checking whether the CKEditor 5 license terms work for you) or switch to the non-free CKEditor 4 LTS package. See https://ckeditor.com/ckeditor-4-support/ for more on this. (Note! This notice has been added by the django-ckeditor developers and we are not affiliated with CKSource and were not involved in the licensing change, so please refrain from complaining to us. Thanks.)
postfix_autoreply_arhistoric: (models.W035) db_table 'postfix_autoreply_arhistoric' is used by multiple models: postfix_autoreply.ARhistoric, modoboa_postfix_autoreply.ARhistoric.
        HINT: You have configured settings.DATABASE_ROUTERS. Verify that postfix_autoreply.ARhistoric, modoboa_postfix_autoreply.ARhistoric are correctly routed to separate databases.
postfix_autoreply_armessage: (models.W035) db_table 'postfix_autoreply_armessage' is used by multiple models: postfix_autoreply.ARmessage, modoboa_postfix_autoreply.ARmessage.
        HINT: You have configured settings.DATABASE_ROUTERS. Verify that postfix_autoreply.ARmessage, modoboa_postfix_autoreply.ARmessage are correctly routed to separate databases.

['/srv/modoboa/env/bin/python3.10', 'manage.py', 'migrate', '--noinput'] failed, check your configuration
SystemCheckError: System check identified some issues:

```

@jarforce commented on GitHub (Aug 5, 2024): It should be related to module "'modoboa_postfix_autoreply" to workaround in case waiting for a fix solutions, we could be disable" #'modoboa.postfix_autoreply', #'modoboa_postfix_autoreply', and manual run migrate again > /srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py migrate > /srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py collectstatic please noted that installer scripts can not fix this issue automatic until now ```` SystemCheckError: System check identified some issues: ERRORS: modoboa_postfix_autoreply.ARmessage.mbox: (fields.E304) Reverse accessor 'Mailbox.armessage_set' for 'modoboa_postfix_autoreply.ARmessage.mbox' clashes with reverse accessor for 'postfix_autoreply.ARmessage.mbox'. HINT: Add or change a related_name argument to the definition for 'modoboa_postfix_autoreply.ARmessage.mbox' or 'postfix_autoreply.ARmessage.mbox'. postfix_autoreply.ARmessage.mbox: (fields.E304) Reverse accessor 'Mailbox.armessage_set' for 'postfix_autoreply.ARmessage.mbox' clashes with reverse accessor for 'modoboa_postfix_autoreply.ARmessage.mbox'. HINT: Add or change a related_name argument to the definition for 'postfix_autoreply.ARmessage.mbox' or 'modoboa_postfix_autoreply.ARmessage.mbox'. WARNINGS: ?: (ckeditor.W001) django-ckeditor bundles CKEditor 4.22.1 which isn't supported anmyore and which does have unfixed security issues, see for example https://ckeditor.com/cke4/release/CKEditor-4.24.0-LTS . You should consider strongly switching to a different editor (maybe CKEditor 5 respectively django-ckeditor-5 after checking whether the CKEditor 5 license terms work for you) or switch to the non-free CKEditor 4 LTS package. See https://ckeditor.com/ckeditor-4-support/ for more on this. (Note! This notice has been added by the django-ckeditor developers and we are not affiliated with CKSource and were not involved in the licensing change, so please refrain from complaining to us. Thanks.) postfix_autoreply_arhistoric: (models.W035) db_table 'postfix_autoreply_arhistoric' is used by multiple models: postfix_autoreply.ARhistoric, modoboa_postfix_autoreply.ARhistoric. HINT: You have configured settings.DATABASE_ROUTERS. Verify that postfix_autoreply.ARhistoric, modoboa_postfix_autoreply.ARhistoric are correctly routed to separate databases. postfix_autoreply_armessage: (models.W035) db_table 'postfix_autoreply_armessage' is used by multiple models: postfix_autoreply.ARmessage, modoboa_postfix_autoreply.ARmessage. HINT: You have configured settings.DATABASE_ROUTERS. Verify that postfix_autoreply.ARmessage, modoboa_postfix_autoreply.ARmessage are correctly routed to separate databases. ['/srv/modoboa/env/bin/python3.10', 'manage.py', 'migrate', '--noinput'] failed, check your configuration SystemCheckError: System check identified some issues: ```

kerem commented

2026-02-27 11:19:21 +03:00

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Owner

@VladislavGatsenko commented on GitHub (Aug 10, 2024):

same error

@VladislavGatsenko commented on GitHub (Aug 10, 2024): same error

kerem commented

2026-02-27 11:19:21 +03:00

Author

Owner

@Jossyboydgenius commented on GitHub (Aug 17, 2024):

Thanks @jarforce

@Jossyboydgenius commented on GitHub (Aug 17, 2024): Thanks @jarforce

kerem commented

2026-02-27 11:19:21 +03:00

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Owner

@pekidi commented on GitHub (Aug 23, 2024):

the exact problem here
upgrade to 2.3.1 i got Server internal error
How to repair it.

@pekidi commented on GitHub (Aug 23, 2024): the exact problem here upgrade to 2.3.1 i got Server internal error How to repair it.

kerem commented

2026-02-27 11:19:21 +03:00

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Owner

@alekso56 commented on GitHub (Aug 25, 2024):

Edit:
Fixed by

sudo -u <modoboa_user> -i bash
source <virtuenv_path>/bin/activate
then going to  /srv/modoboa/instance/instance/settings.py changing modoboa_apps section:
from 'modoboa.postfix_autoreply', to
#'modoboa.postfix_autoreply',
To comment out faulty module, then running
/srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py migrate
/srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py collectstatic

Original message;

Same error, but here with debug:

ProgrammingError at /accounts/login/

column core_user.totp_enabled does not exist
LINE 1: ...r"."phone_number", "core_user"."secondary_email", "core_user...
                                                             ^
HINT:  Perhaps you meant to reference the column "core_user.tfa_enabled".

/srv/modoboa/env/lib/python3.8/site-packages/psycopg/cursor.py, line 732, in execute

@alekso56 commented on GitHub (Aug 25, 2024): Edit: Fixed by ``` sudo -u <modoboa_user> -i bash source <virtuenv_path>/bin/activate then going to /srv/modoboa/instance/instance/settings.py changing modoboa_apps section: from 'modoboa.postfix_autoreply', to #'modoboa.postfix_autoreply', To comment out faulty module, then running /srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py migrate /srv/modoboa/env/bin/python3 /srv/modoboa/instance/manage.py collectstatic ``` **Original message;** ``` Same error, but here with debug: ProgrammingError at /accounts/login/ column core_user.totp_enabled does not exist LINE 1: ...r"."phone_number", "core_user"."secondary_email", "core_user... ^ HINT: Perhaps you meant to reference the column "core_user.tfa_enabled". /srv/modoboa/env/lib/python3.8/site-packages/psycopg/cursor.py, line 732, in execute ```

kerem commented

2026-02-27 11:19:21 +03:00

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Owner

@pekidi commented on GitHub (Aug 26, 2024):

I managed to solve upgrade with:
git clone https://github.com/modoboa/modoboa-installer.git

cp old installer.cfg file to a new one modoboa-installer folder
and run:
./run.py --upgrade "domain"

and now it is fine

@pekidi commented on GitHub (Aug 26, 2024): I managed to solve upgrade with: git clone https://github.com/modoboa/modoboa-installer.git cp old installer.cfg file to a new one modoboa-installer folder and run: ./run.py --upgrade "domain" and now it is fine

kerem commented

2026-02-27 11:19:21 +03:00

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Owner

@stale[bot] commented on GitHub (Jan 31, 2025):

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale[bot] commented on GitHub (Jan 31, 2025): This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.