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[GH-ISSUE #3243] Mail traffic suddenly is empty, no refreshed statistics #1810

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opened 2026-02-27 11:19:15 +03:00 by kerem · 2 comments
kerem commented 2026-02-27 11:19:15 +03:00
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Originally created by @blu-IT on GitHub (May 1, 2024).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/3243

Impacted versions

  • OS Type: Ubuntu
  • OS Version: 18.04.6 LTS
  • Database Type: PostgreSQL
  • Database version: 10
  • Modoboa: 1.17.0
  • installer used: Yes
  • Webserver: nginx

Steps to reproduce

Log into Modoboa and click on statistics.

Current behavior

Mailtraffic statistis remain empty since 30.04.2024 2 AM, but mails are still send and receivied.

I tried manually
/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics
but get this error
/srv/modoboa/env/bin/python: can't open file '/srv/modoboa/manage.py': [Errno 2] No such file or directory

Controlled parameter settings for mail.log: /var/mail.log -> these are correct and haven't been changed.
Controlled /srv/modoboa/rrdfiles:

Modoboa

Expected behavior

Actual statistics are displayed.

Any idea?

Originally created by @blu-IT on GitHub (May 1, 2024). Original GitHub issue: https://github.com/modoboa/modoboa/issues/3243 # Impacted versions * OS Type: Ubuntu * OS Version: 18.04.6 LTS * Database Type: PostgreSQL * Database version: 10 * Modoboa: 1.17.0 * installer used: Yes * Webserver: nginx # Steps to reproduce Log into Modoboa and click on statistics. # Current behavior Mailtraffic statistis remain empty since 30.04.2024 2 AM, but mails are still send and receivied. I tried manually `/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics` but get this error ` /srv/modoboa/env/bin/python: can't open file '/srv/modoboa/manage.py': [Errno 2] No such file or directory ` Controlled parameter settings for mail.log: /var/mail.log -> these are correct and haven't been changed. Controlled /srv/modoboa/rrdfiles: ![Modoboa](https://github.com/modoboa/modoboa/assets/13665806/10de14fb-abda-4383-a747-fb9381d64f07) # Expected behavior Actual statistics are displayed. Any idea?
kerem 2026-02-27 11:19:15 +03:00
kerem commented 2026-02-27 11:19:16 +03:00
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@Spitfireap commented on GitHub (May 2, 2024):

I tried manually
/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics

The complete path is /srv/modoboa/instance/manage.py. You forgot instance. Can you try again with this ?

<!-- gh-comment-id:2091106797 --> @Spitfireap commented on GitHub (May 2, 2024): > I tried manually > `/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics` The complete path is `/srv/modoboa/instance/manage.py`. You forgot `instance`. Can you try again with this ?
kerem commented 2026-02-27 11:19:16 +03:00
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@blu-IT commented on GitHub (May 6, 2024):

I tried manually
/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics

The complete path is /srv/modoboa/instance/manage.py. You forgot instance. Can you try again with this ?

@Spitfireap Thanks for the hint!

Today I checked the statistics again and before I could try the correct command as you send, I saw that since last night they work again - without touching anything! They stopped for nearly 4 days and now they work again. Very strange!

I'll close this issue and if it happens again, I'll report.

Thanks again!

<!-- gh-comment-id:2095548033 --> @blu-IT commented on GitHub (May 6, 2024): > > I tried manually > > `/srv/modoboa/env/bin/python /srv/modoboa/manage.py logparser && /srv/modoboa/env/bin/python /srv/modoboa/manage.py update_statistics` > > The complete path is `/srv/modoboa/instance/manage.py`. You forgot `instance`. Can you try again with this ? @Spitfireap Thanks for the hint! Today I checked the statistics again and before I could try the correct command as you send, I saw that since last night they work again - without touching anything! They stopped for nearly 4 days and now they work again. Very strange! I'll close this issue and if it happens again, I'll report. Thanks again!
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