[GH-ISSUE #3069] Receiving Empty Mail Body from Figma #1754

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opened 2026-02-27 11:18:56 +03:00 by kerem · 8 comments
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Originally created by @mughal41 on GitHub (Sep 19, 2023).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/3069

Impacted versions

  • OS Type: Debian/Ubuntu
  • OS Version: 22.04
  • Database Type: PostgreSQL
  • Database version: 14.9
  • Modoboa: 2.1.2
  • installer used: Yes
  • Webserver: Nginx

Steps to reproduce

When receiving an account confirmation email from Figma, the email received is blank with no body, whereas same mail received on google has complete body attached.

Current behavior

When receiving an email particularly from Figma for account confirmation / verification the mail body is empty. I cross checked vmail directory in /srv/vmail/[domain_name] but the file is blank as well with no html.

Expected behavior

Video/Screenshot link (optional)

Originally created by @mughal41 on GitHub (Sep 19, 2023). Original GitHub issue: https://github.com/modoboa/modoboa/issues/3069 # Impacted versions * OS Type: Debian/Ubuntu * OS Version: 22.04 * Database Type: PostgreSQL * Database version: 14.9 * Modoboa: 2.1.2 * installer used: Yes * Webserver: Nginx # Steps to reproduce When receiving an account confirmation email from Figma, the email received is blank with no body, whereas same mail received on google has complete body attached. # Current behavior When receiving an email particularly from Figma for account confirmation / verification the mail body is empty. I cross checked vmail directory in /srv/vmail/[domain_name] but the file is blank as well with no html. # Expected behavior # Video/Screenshot link (optional)
kerem 2026-02-27 11:18:56 +03:00
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@osamamumtaz commented on GitHub (Sep 20, 2023):

I'm also facing the exactly same issue.
I'm trying to create account on figma, I receive empty body on email from Figma.

Following for updates regarding this issue.

<!-- gh-comment-id:1726985540 --> @osamamumtaz commented on GitHub (Sep 20, 2023): I'm also facing the exactly same issue. I'm trying to create account on figma, I receive empty body on email from Figma. Following for updates regarding this issue.
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@Spitfireap commented on GitHub (Oct 2, 2023):

Hi,

Just to be clear, you checked with a separate mail client or simply with the webmail ? Can you check /var/log/mail.log when receiving the email ?

<!-- gh-comment-id:1742901177 --> @Spitfireap commented on GitHub (Oct 2, 2023): Hi, Just to be clear, you checked with a separate mail client or simply with the webmail ? Can you check `/var/log/mail.log` when receiving the email ?
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@mughal41 commented on GitHub (Oct 11, 2023):

@Spitfireap yes i checked /var/log/mail.log but no logs were generated, i also checked the maildir directory where all the received mails for a user are stored and sadly it was empty as well.

<!-- gh-comment-id:1756838375 --> @mughal41 commented on GitHub (Oct 11, 2023): @Spitfireap yes i checked `/var/log/mail.log` but no logs were generated, i also checked the **maildir** directory where all the received mails for a user are stored and sadly it was empty as well.
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@Spitfireap commented on GitHub (Oct 11, 2023):

@mughal41 In mail.log, can you check the size of the received email in the queue ?

<!-- gh-comment-id:1756902819 --> @Spitfireap commented on GitHub (Oct 11, 2023): @mughal41 In `mail.log`, can you check the size of the received email in the queue ?
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@mughal41 commented on GitHub (Oct 17, 2023):

@Spitfireap sure i tested it out again with a new test account attaching the results

<!-- gh-comment-id:1766010361 --> @mughal41 commented on GitHub (Oct 17, 2023): @Spitfireap sure i tested it out again with a new test account attaching the results
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@mughal41 commented on GitHub (Oct 17, 2023):

Screenshot from 2023-10-13 17-46-29

Heres a screenshot of the logs generated when i receive the signup mail from Figma

<!-- gh-comment-id:1766018915 --> @mughal41 commented on GitHub (Oct 17, 2023): ![Screenshot from 2023-10-13 17-46-29](https://github.com/modoboa/modoboa/assets/74859743/e3881236-a1fa-42ed-a3b9-5059aeaa3436) Heres a screenshot of the logs generated when i receive the signup mail from **Figma**
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@tonioo commented on GitHub (Oct 23, 2023):

@mughal41 What client do you use to check that email body is empty?

<!-- gh-comment-id:1774815009 --> @tonioo commented on GitHub (Oct 23, 2023): @mughal41 What client do you use to check that email body is empty?
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@stale[bot] commented on GitHub (Mar 17, 2024):

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

<!-- gh-comment-id:2002461600 --> @stale[bot] commented on GitHub (Mar 17, 2024): This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
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starred/modoboa-modoboa#1754
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