starred/modoboa-modoboa
1
0
Fork 0
mirror of https://github.com/modoboa/modoboa.git synced 2026-04-25 00:46:03 +03:00
Code Issues 60 Projects Releases 10 Packages Wiki Activity

[GH-ISSUE #1290] SimpleUsers don't receving emails. #1041

New issue
Open
opened 2026-02-27 11:14:53 +03:00 by kerem · 7 comments
kerem commented 2026-02-27 11:14:53 +03:00
Owner
Copy link

Originally created by @blackmlm on GitHub (Nov 7, 2017).
Original GitHub issue: https://github.com/modoboa/modoboa/issues/1290

Impacted versions

  • Modoboa: 1.9.1
  • installer used: Yes
  • Webserver: Nginx

Current behavior

SimpleUsers can't receive emails, I had to give them domain admin Role for them to receive the emails.

email originator get back this message.

The response from the remote server was: 550 5.1.1 bsmith@mattsbuildingmaterials.com: Recipient address rejected: undeliverable address: host mail.mattsbuildingmaterialsinc.com[private/dovecot-lmtp] said: 550 5.1.1 bsmith@mattsbuildingmaterials.com User doesn't exist: bsmith@mattsbuildingmaterials.com (in reply to RCPT TO command)

As soon as I change the Role from SimpleUser to DomainAdmin , they start getting emials,

I noticed this happening on some account not all of them. and I dont know how to replicate this. This is a new installation and I am using IMAP Migration plugin .... migration is working OK. just wanted to mention this plugin. all the rest was installed with with Installer.

Its running on Ubuntu 16.04.3 LTS. Nothing else installed, but modoboa.

Thanks

Jose Garza

Originally created by @blackmlm on GitHub (Nov 7, 2017). Original GitHub issue: https://github.com/modoboa/modoboa/issues/1290 # Impacted versions * Modoboa: 1.9.1 * installer used: Yes * Webserver: Nginx # Current behavior SimpleUsers can't receive emails, I had to give them domain admin Role for them to receive the emails. email originator get back this message. The response from the remote server was: 550 5.1.1 <bsmith@mattsbuildingmaterials.com>: Recipient address rejected: undeliverable address: host mail.mattsbuildingmaterialsinc.com[private/dovecot-lmtp] said: 550 5.1.1 <bsmith@mattsbuildingmaterials.com> User doesn't exist: bsmith@mattsbuildingmaterials.com (in reply to RCPT TO command) -- As soon as I change the Role from SimpleUser to DomainAdmin , they start getting emials, I noticed this happening on some account not all of them. and I dont know how to replicate this. This is a new installation and I am using IMAP Migration plugin .... migration is working OK. just wanted to mention this plugin. all the rest was installed with with Installer. Its running on Ubuntu 16.04.3 LTS. Nothing else installed, but modoboa. Thanks Jose Garza
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@figassis commented on GitHub (Nov 8, 2017):

I'm having this issue and this is not a new installation. I've updated to 1.8.2. New users get emails, but there was one user for which I changed the username and stopped getting emails. Then I deleted the user (mailbox stayed, had to delete manually). I then recreated the user and still doesn't get emails.

<!-- gh-comment-id:342891456 --> @figassis commented on GitHub (Nov 8, 2017): I'm having this issue and this is not a new installation. I've updated to 1.8.2. New users get emails, but there was one user for which I changed the username and stopped getting emails. Then I deleted the user (mailbox stayed, had to delete manually). I then recreated the user and still doesn't get emails.
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@tonioo commented on GitHub (Nov 8, 2017):

Looks like a verify cache issue. Try to remove the /var/lib/postfix/verify_cache.db and to reload postfix.

<!-- gh-comment-id:342893174 --> @tonioo commented on GitHub (Nov 8, 2017): Looks like a verify cache issue. Try to remove the ``/var/lib/postfix/verify_cache.db`` and to reload postfix.
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@figassis commented on GitHub (Nov 8, 2017):

@tonioo, that was it! I was set on spending tonight tackling this. Appreciate the help!

<!-- gh-comment-id:342895660 --> @figassis commented on GitHub (Nov 8, 2017): @tonioo, that was it! I was set on spending tonight tackling this. Appreciate the help!
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@blackmlm commented on GitHub (Nov 9, 2017):

awesome, I think is working on my side as well, do you know if this is a known issue? will this be happening again?

<!-- gh-comment-id:343032417 --> @blackmlm commented on GitHub (Nov 9, 2017): awesome, I think is working on my side as well, do you know if this is a known issue? will this be happening again?
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@figassis commented on GitHub (Nov 9, 2017):

I assume it will, probably after operations that change the maildir structure. Maybe a cron job would fix.

<!-- gh-comment-id:343074956 --> @figassis commented on GitHub (Nov 9, 2017): I assume it will, probably after operations that change the maildir structure. Maybe a cron job would fix.
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@tonioo commented on GitHub (Nov 9, 2017):

I think postfix configuration should be modified a bit to improve cache control. http://www.postfix.org/verify.8.html

<!-- gh-comment-id:343105926 --> @tonioo commented on GitHub (Nov 9, 2017): I think postfix configuration should be modified a bit to improve cache control. http://www.postfix.org/verify.8.html
kerem commented 2026-02-27 11:14:54 +03:00
Author
Owner
Copy link

@ghost commented on GitHub (Mar 6, 2018):

This should just be a one off issue during migration, there's no need to modify the postfix configuration.

This issue occurs if an address receives an email before the account/alias has been created (or enabled if the account was disabled) in Modoboa. If an account/alias doesn't exist or isn't enabled postfix caches the result for 3 hours (address_verify_negative_refresh_time) before checking again if the account/alias exists.

The documentation should probably be updated to include a note say if accounts have been migrated from another server delete verify_cache.db and restart postfix.

<!-- gh-comment-id:370767874 --> @ghost commented on GitHub (Mar 6, 2018): This should just be a one off issue during migration, there's no need to modify the postfix configuration. This issue occurs if an address receives an email before the account/alias has been created (or enabled if the account was disabled) in Modoboa. If an account/alias doesn't exist or isn't enabled postfix caches the result for 3 hours ([address_verify_negative_refresh_time](http://www.postfix.org/postconf.5.html#address_verify_negative_refresh_time)) before checking again if the account/alias exists. The documentation should probably be updated to include a note say if accounts have been migrated from another server delete `verify_cache.db` and restart postfix.
Sign in to join this conversation.
No Branch/Tag specified
Branches Tags
master
fix/sievefilters-allow-email-in-rule-name
dependabot/npm_and_yarn/frontend/axios-1.15.0
translations_04c0b653215cb5fa48ab101eae1a1917_ja_JP
translations_5d93982e9fd6dab991db4faf93ce9ded_ja_JP
fix/login-issue-3995
fix/sievefilters-issues
add-vitepress-openapi
2974-dmarc-empty-email
2.3.x
updated-doc-2.3.0
feature/OIDC
delete-all-alarms
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_af_ZA
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_ar
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_ca
1.x
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_sk
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_tr
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_es_ES
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_uk
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_zh_CN
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_de_DE
translations_modoboa-admin-locale-en-lc-messages-djangojs-po--master_da_DK
1.8.x
1.7.x
1.6.x
1.4.x
1.3.x
1.2.x
2.8.2
2.8.1
2.8.0
2.7.2
2.7.1
2.7.0
2.6.5
2.6.4
2.6.3
2.6.2
2.6.1
2.6.0
2.5.1
2.5.0
2.4.11
2.4.10
2.4.9
2.4.8
2.4.7
2.4.6
2.4.5
2.4.4
2.4.3
2.4.2
2.4.1
2.4.0
2.3.6
2.3.5
2.3.4
2.3.3
2.3.2
2.3.1
2.3.0
2.3.0-beta.4
2.3.0-beta.3
2.3.0-beta.2
2.3.0-beta.1
2.2.4
2.2.3
2.2.2
2.2.1
2.2.0
2.1.2
2.1.1
2.1.0
2.0.5
2.0.4
2.0.3
2.0.2
2.0.1
2.0.0
2.0.0-beta.3
2.0.0-beta.2
2.0.0-beta.1
1.17.0
1.16.1
1.16.0
1.15.0
1.14.0
1.13.1
1.13.0
1.12.2
1.12.1
1.12.0
1.11.1
1.11.0
1.10.7
1.10.6
1.10.5
1.10.4
1.10.3
1.10.2
1.10.1
1.10.0
1.9.1
1.9.0
1.8.3
1.8.2
1.8.1
1.8.0
1.7.4
1.7.3
1.7.2
1.7.1
1.7.0
1.6.3
1.6.2
1.6.1
1.6.0
1.5.3
1.5.2
1.5.1
1.5.0
1.4.5
1.4.4
1.4.3
1.4.2
1.4.1
1.4.0
1.3.5
1.3.4
1.2.2
1.3.3
1.3.2
1.3.1
1.3.0
1.2.1
1.2.0
1.2.0-rc2
1.2.0-rc1
1.1.7
1.1.6
1.1.5
1.1.4
1.1.3
1.1.2
1.1.1
1.1.0
1.0.1
1.0.0
0.9.5
0.9.4
0.9.3
0.9.2
0.9.1
0.9
0.8.8
0.8.7
0.8.6.1
0.8.6
0.8.5
0.8.4
0.8.3
0.8.3-rc1
0.8.2
0.8.1
0.8
0.8-rc2
0.8-rc1
0.7.2
0.7.1
0.7
0.6.1
0.6
0.5
0.3
0.2
0.1
Labels
Clear labels   
bug

   
bug

   
dependencies

   
design

   
documentation

   
duplicate

   
enhancement

   
enhancement

   
enhancement

   
feedback-needed

   
help-needed

   
help-needed

   
installer

   
invalid

   
looking-for-sponsors

   
modoboa-contacts

   
new-ui

   
new-ui

   
pr

   
pull-request

Mirrored from GitHub Pull Request

  
pyconfr

   
python

   
question

   
security

   
stale

   
webmail

   
wontfix
No labels
bug
bug
dependencies
design
documentation
duplicate
enhancement
enhancement
enhancement
feedback-needed
help-needed
help-needed
installer
invalid
looking-for-sponsors
modoboa-contacts
new-ui
new-ui
pr
pull-request
pyconfr
python
question
security
stale
webmail
wontfix
Milestone
Clear milestone
No items
No milestone
Projects
Clear projects
No items
No project
Assignees
Clear assignees
No assignees
1 participant
Notifications
Due date
The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference
starred/modoboa-modoboa#1041
No description provided.