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[GH-ISSUE #1881] Sealing document failed for a document with 20 fields - Timeout #549

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opened 2026-02-26 18:47:32 +03:00 by kerem · 3 comments
kerem commented 2026-02-26 18:47:32 +03:00
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Originally created by @mazaleyrat on GitHub (Jul 7, 2025).
Original GitHub issue: https://github.com/documenso/documenso/issues/1881

Issue Description

Hello,

I successfully sign and completed a document, but when I use a more complicated one (with more fields, I have this error :

Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/send.recipient.signed.email/cmcswxviw008lsad31871l5oo
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job send.recipient.signed.email with payload { documentId: 496, recipientId: 539 }
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload {
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: documentId: 496,
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: requestMetadata: {
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20',
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0'
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: {"level":30,"time":1751881379561,"pid":3063,"hostname":"documenso","ipAddress":"192.168.1.20","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0","requestId":"7bxscryi2wklozeidozax","nonBatchedRequestId":"dnvallh3s92teonwoiuni","path":"document.inbox.getCount","auth":null,"source":"app","trpcMiddleware":"authenticated","userId":3,"apiTokenId":null}
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError:
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Invalid prisma.documentData.findFirstOrThrow() invocation:
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5137 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) {
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: code: 'P2028',
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: meta: {
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData',
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5137 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.'
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: },
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2'
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload {
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: documentId: 496,
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: requestMetadata: {
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20',
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0'
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError:
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Invalid prisma.documentData.findFirstOrThrow() invocation:
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5219 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) {
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: code: 'P2028',
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: meta: {
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData',
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5219 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.'
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: },
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2'
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload {
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: documentId: 496,
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: requestMetadata: {
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20',
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0'
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError:
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Invalid prisma.documentData.findFirstOrThrow() invocation:
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start:
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5272 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) {
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: code: 'P2028',
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: meta: {
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData',
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5272 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.'
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: },
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2'
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload {
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: documentId: 496,
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: requestMetadata: {
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20',
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0'
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: }
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskExceededRetriesError: Task exceeded retries
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:201:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)
Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17)

Steps to Reproduce

Sign a document with documenso v1.12.1 incl. 1 signer
Background job failed to seal the document

Expected Behavior

Document sealed

Current Behavior

Document pending - when I force the sealing in the admin section, it worked !

Screenshots (optional)

No response

Operating System [e.g., Windows 10]

Ubuntu

Browser [e.g., Chrome, Firefox]

Firefox

Version [e.g., 2.0.1]

1.12.1

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  • I have searched the existing issues to make sure this is not a duplicate.
  • I have provided steps to reproduce the issue.
  • I have included relevant environment information.
  • I have included any relevant screenshots.
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Originally created by @mazaleyrat on GitHub (Jul 7, 2025). Original GitHub issue: https://github.com/documenso/documenso/issues/1881 ### Issue Description Hello, I successfully sign and completed a document, but when I use a more complicated one (with more fields, I have this error : Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/send.recipient.signed.email/cmcswxviw008lsad31871l5oo Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job send.recipient.signed.email with payload { documentId: 496, recipientId: 539 } Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload { Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: documentId: 496, Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: requestMetadata: { Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20', Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0' Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:42:59 documenso turbo[2808]: @documenso/remix:start: {"level":30,"time":1751881379561,"pid":3063,"hostname":"documenso","ipAddress":"192.168.1.20","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0","requestId":"7bxscryi2wklozeidozax","nonBatchedRequestId":"dnvallh3s92teonwoiuni","path":"document.inbox.getCount","auth":null,"source":"app","trpcMiddleware":"authenticated","userId":3,"apiTokenId":null} Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError: Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Invalid `prisma.documentData.findFirstOrThrow()` invocation: Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5137 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction. Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23 Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5 Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) { Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: code: 'P2028', Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: meta: { Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData', Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5137 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.' Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: }, Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2' Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9 Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3 Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload { Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: documentId: 496, Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: requestMetadata: { Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20', Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0' Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:20 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError: Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Invalid `prisma.documentData.findFirstOrThrow()` invocation: Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5219 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction. Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23 Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5 Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) { Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: code: 'P2028', Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: meta: { Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData', Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5219 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.' Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: }, Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2' Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9 Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3 Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload { Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: documentId: 496, Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: requestMetadata: { Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20', Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0' Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:26 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS:task-b2e10182dd130aa8d787708cff5a66d99ad8599e7ff805dd9e013f37f769d0f3--cmcswxvkl008msad3yb03xuod] Task failed PrismaClientKnownRequestError: Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Invalid `prisma.documentData.findFirstOrThrow()` invocation: Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Transaction API error: Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5272 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction. Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.handleRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:7459) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.handleAndLogRequestError (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6784) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Zn.request (/opt/documenso/node_modules/@prisma/client/runtime/library.js:121:6491) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async l (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:9778) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:175:23 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Proxy._transactionWithCallback (/opt/documenso/node_modules/@prisma/client/runtime/library.js:130:8139) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:174:5 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:204:26) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) { Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: code: 'P2028', Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: meta: { Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: modelName: 'DocumentData', Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: error: 'Transaction already closed: A query cannot be executed on an expired transaction. The timeout for this transaction was 5000 ms, however 5272 ms passed since the start of the transaction. Consider increasing the interactive transaction timeout or doing less work in the transaction.' Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: }, Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: clientVersion: '6.8.2' Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskFailedError: Task failed Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:231:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: Submitting job to endpoint: https://sign.evellia.com/api/jobs/internal.seal-document/cmcswxvkl008msad3yb03xuod Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Triggering job internal.seal-document with payload { Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: documentId: 496, Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: requestMetadata: { Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: ipAddress: '192.168.1.20', Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: userAgent: 'Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0' Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: } Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: [JOBS]: Job internal.seal-document failed BackgroundTaskExceededRetriesError: Task exceeded retries Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at Object.runTask (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:201:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Module.run (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.handler.js:173:3) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async Object.handler (file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/definitions/internal/seal-document.js:25:5) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/packages/lib/jobs/client/local.js:101:9 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async file:///opt/documenso/apps/remix/build/server/hono/server/router.js:57:3 Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async requestId2 (file:///opt/documenso/node_modules/hono/dist/middleware/request-id/request-id.js:16:5) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) Jul 07 11:43:32 documenso turbo[2808]: @documenso/remix:start: at async dispatch (file:///opt/documenso/node_modules/hono/dist/compose.js:30:17) ### Steps to Reproduce Sign a document with documenso v1.12.1 incl. 1 signer Background job failed to seal the document ### Expected Behavior Document sealed ### Current Behavior Document pending - when I force the sealing in the admin section, it worked ! ### Screenshots (optional) _No response_ ### Operating System [e.g., Windows 10] Ubuntu ### Browser [e.g., Chrome, Firefox] Firefox ### Version [e.g., 2.0.1] 1.12.1 ### Please check the boxes that apply to this issue report. - [x] I have searched the existing issues to make sure this is not a duplicate. - [x] I have provided steps to reproduce the issue. - [x] I have included relevant environment information. - [x] I have included any relevant screenshots. - [x] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [x] I want to work on creating a PR for this issue if approved
kerem commented 2026-02-26 18:47:32 +03:00
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@github-actions[bot] commented on GitHub (Jul 7, 2025):

Thank you for opening your first issue and for being a part of the open signing revolution!

One of our team members will review it and get back to you as soon as it possible 💚

Meanwhile, please feel free to hop into our community in Discord

<!-- gh-comment-id:3044227105 --> @github-actions[bot] commented on GitHub (Jul 7, 2025): Thank you for opening your first issue and for being a part of the open signing revolution! <br /> One of our team members will review it and get back to you as soon as it possible 💚 <br /> Meanwhile, please feel free to hop into our community in [Discord](https://documen.so/discord)
kerem commented 2026-02-26 18:47:32 +03:00
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@ryzenpay commented on GitHub (Jul 23, 2025):

Experiencing the same with a 25 page pdf, 4 signers with atleast 3 fields per page. Same document with only 1 field per page works.
I’m amazed the lack of people which have ran into this issue.
Possible fix: add timeout variable so it can be modified for prisma database

<!-- gh-comment-id:3105347955 --> @ryzenpay commented on GitHub (Jul 23, 2025): Experiencing the same with a 25 page pdf, 4 signers with atleast 3 fields per page. Same document with only 1 field per page works. I’m amazed the lack of people which have ran into this issue. Possible fix: add timeout variable so it can be modified for prisma database
kerem commented 2026-02-26 18:47:32 +03:00
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@fred2026 commented on GitHub (Jul 28, 2025):

Got the same error here, 1 page pdf with 5 fields. Quick fix:
Edit packages/prisma/index.ts

export const prisma = remember(
'prisma',
() =>
new PrismaClient({
datasourceUrl: getDatabaseUrl(),
transactionOptions: {
maxWait: 10000,
timeout: 15000, // Increase from 5000 to 15000
},
}),
);

<!-- gh-comment-id:3130110817 --> @fred2026 commented on GitHub (Jul 28, 2025): Got the same error here, 1 page pdf with 5 fields. Quick fix: Edit packages/prisma/index.ts export const prisma = remember( 'prisma', () => new PrismaClient({ datasourceUrl: getDatabaseUrl(), transactionOptions: { maxWait: 10000, timeout: 15000, // Increase from 5000 to 15000 }, }), );
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component: integrations

   
component: ui

   
duplicate

   
effort: low

   
effort: medium

   
good first issue

   
hacktoberfest

   
help wanted

   
needs triage

   
needs-replication

   
needs-testing

   
on-hold

   
osshack

   
priority: high

   
priority: low

   
priority: medium

   
pull-request

Mirrored from GitHub Pull Request

  
question

   
roadmap

   
status: assigned

   
status: blocked

   
status: in progress

   
status: triage

   
type: bug

   
type: bug

   
type: bug

   
type: documentation

   
type: enhancement

   
type: feature

   
wontfix

   
💎 Bounty

   
💰 Rewarded

   
💰 Rewarded
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Stale
apps: marketing
apps: web
community
component: api
component: integrations
component: ui
duplicate
effort: low
effort: medium
good first issue
hacktoberfest
help wanted
needs triage
needs-replication
needs-testing
on-hold
osshack
priority: high
priority: low
priority: medium
pull-request
question
roadmap
status: assigned
status: blocked
status: in progress
status: triage
type: bug
type: bug
type: bug
type: documentation
type: enhancement
type: feature
wontfix
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starred/documenso#549
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